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Total Shipping fees = EMS shipping fees + Back-order shipping fees from the manufacturer(It's limited to items with mentioning of "delivered directly from the manufacturer" in a item name or a item discription)
Items with mentioning of "delivered directly from the manufacturer" are delivered to foreign countries after items are backordered from a manufacturer to our store once.Therefore it requires backorder shipping charge.

[Caution]The electrical appliance which is being treated at our shop is only the Japanese specification.There is difference in the voltage at each country, so movement can't be guaranteed about use at Japan oversea.(The voltage for domestic use of Japan is generally 100 volts.)Please check it in a website of a manufacturer about the specification of the voltage.We will not accept any exchange/return/refund caused by customers.

 

Supported languages: Japanese ; English

Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
 

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.  Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
 

Consumption Tax

Japan's consumption tax is not charged with overseas orders.Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
 

About delivery & shipping fees

■Caution
"Free shipping (送料無料)" is only available for orders delivered to address in Japan.


Total Shipping fees = EMS shipping fees + Back-order shipping fees from the manufacturer(It's limited to items with mentioning of "delivered directly from the manufacturer" in a item name or a item discription)
Items with mentioning of "delivered directly from the manufacturer" are delivered to foreign countries after items are backordered from a manufacturer to our store once.Therefore it requires backorder shipping charge.
日本語訳:送料合計はEMS送料+メーカーからの取り寄せ送料(メーカー直送の指定のある商品のみ)になります。「メーカー直送」の指定にある商品を海外へ発送する場合、一旦当店に商品を取り寄せてから海外へ発送致しますため、メーカーからの取り寄せ送料がかかります。

1)After order, an automatically reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due,and send back your confirmation by e-mail.

3)Your ordered items will be shipped out only after your payment is received.We ship ordered products after checking the contents, and performing an inspection.
 

Delivery Time

##BUSINESS DAYS MEAN NOT INCLUDED HOLIDAY###
Here is the estimate process day after payment confirm.
1)Order to MANUFACTURE (2-5 Business days.)
2)Deliver to over sea (1-2 Business day) At this time we will send you tracking number.
3)Reach to you (3-7 Business Day.DEPENDS ON YOUR COUNTRY DELIVERY TOO)
The faster you will get is around 6 business days.

BUT PLEASE UNDERSTAND SOME OF ITEM WILL TOOK MORE THAN 5DAYS TO ORDER FROM MANUFACTURE.
SOME OF THEM WILL TOOK MORE THAT 10 DAYS EVEN 1 MONTH.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
 

Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
 

Shipping Fees

* All price are listed in Japanese Yen

・EMS

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

#NOTE:
Some of product will need to pay domestic delivery and packaging fee as an additional payment.
 

Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries
 

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Shop Overview

Company Name FUJIKIN Co., Ltd.
Shop Name FUJIX
Shop Address Koyanagicho11-13 Ibaraki-shi Osaka 567-0852
Shop Phone Number +81-072-637-0788
Shop Fax Number +81-072-637-0855

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

 

Cancelation Policy

After you ordered, you will receive an e-mail with the correct shipping fees and total price from our shop. Once you agree to payment, we will not accept cancellation caused by customers.

[About Paypal/Alipay]
We will cancel your order if the payment had not been properly made until the due date.
 

Return and Refund Policy

There is a policy of a no refund, no exchange and cancellation for international shipping services. Please check your items, their size and colors if they are OK before purchasing.

We can not accept any return/refund caused by customers' preference, address unknown, overrun the storage period , and be seized by customs.

We are dealing with only Japanese specification products.
Foreign specification products and Japanese specification product are voltage and language different.
Please be careful whether corresponds to the voltage of your country.
 

About warranty in other countries outside of Japan

We apologize in advance for warranty in other countries outside of Japan. Basically, warranty valid only Japan. (unless, the manufacturer's warranty qualify outside of Japan as being warrantable.)

For orders from abroad, for whatever reason You can not cancel, returned goods after your order. Please understand that includes initial failure, failure, breakage failure, and all accident.

We do not handle the repair or maintenance of purchased products.
 

When your item is broken

when the item is damaged and delivered to the receiver,
the latter has to preserve the postal item in the current condition and make a statement
regarding the missing part of the package or damaged item in the local Post Office.

Please follow the procedure below.

1. Hold on to broken items, package and shipping materials.
They will be necessary when we apply compensation.
2. Visit the nearest post office with broken items, package, shipping materials and shipment invoice.
3. File a damage report at post office.
4. After the damage report is made, please send an email to our shop.
5. Later, we will shipping you new items.
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