Shopping guide Please read the information below to know about overseas delivery.
★Return and Refund Policy★
We cannot accept any return/exchange on overseas orders.
We can not accept any return/refund caused by customers' preference.
We support our customers in both Japanese and English.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
●Flow after your order
1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.
For overseas orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
Total Amount of Payment is as following: Product Price + Shipping Fee
"Free shipping (送料無料)" is only available for orders delivered to address in Japan
We cannot ship if the shipping address registered in the order and real shipping address do not match.
Your order will be cancelled if we cannot confirm your payment within 7days from your order.
For overseas delivery, we use EMS.
We will ship the ordered items within about 3 business days after we receive your confirmation mail about the total bill amount including the overseas shipping fee.
During customs procedure, your parcels may be opened for inspection.
●About import tax
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
● About the consumption tax
The shop orders from customers living in Japan, because it does not have the overseas sales, please understand. Shipping destination is also abroad, the order information column is, in the case of Japan will be charged the consumption tax.