Shop Japan. We ship worldwide, bringing Japan directly to you.

Shop Information Address:
5th Floor Toh-wa building 2-2-3 Kaigan-dori Chuoh-ku
Kobe shi Hyogo Japan (650-0024)

Phone Number: +81-78-321-7615

Shop Manager: Kaori Asano
Shop Security Manager: Yusuke Imaishi

Contact Information: e-zakkamania@shop.rakuten.co.jp
 
Payment

・Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
・Alipay
・You will receive an confirmation e-mail which the URL of payment is listed.

・Please complete your payment by the due date guided by E-mail.
We will cancel your order when the payment can not be confirmed by the due date.

・Your order will be shipped after we receive Rakuten's confirmation of your payment.
・Paypal
・You will receive an "Order confirmation (ご注文の確認とお礼)" e-mail which the URL of payment is listed.

・Please complete your payment by the due date guided by E-mail. We will cancel your order when the payment can not be confirmed by the due date.

【For payment by Paypal】

●Please note●
Please complete your payment procedures after you unify the shipping address registered with Paypal and shipping address at the time of the order.

※We cannot ship if the registered address and the shipping address do not match.
 
About Customs, Duties and Taxes Import taxes, customs duties and fees may be levied by the destination country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.  
About delivery ■About delivery & shipping fee

1)Right after your order, an automatic reply from Rakuten ichiba will be sent to you.

※When you select "All" for point usage, the amount of points you used may vary depending upon any price change or changes in points availability.
Please check the total price on the mail from our shop for the final confirmation.


2)Soon you will receive an e-mail from our shop with the total bill amount including the overseas shipping fee.

3) Your order will be shipped out after your payment is confirmed.

※We cannot deliver to the hotel because some delivery troubles occur recently.


■Delivery Time

The delivery time is estimated to be around 3-10 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Shipping method

For overseas delivery, we use EMS and SF Express.
To Hong Kong, your order will be shipped to you via SF Express service.
To other countries except Hong Kong, your order will be shipped to you via EMS.
After the shipment is made, you will receive an e-mail with tracking number.
 
Shipping fee * All price are listed in Japanese Yen

* Shipping fee vary from purchased amount and destination area.
  Please confirm the following postage table.

* "Free shipping (送料無料)" is only available for orders delivered to address in Japan.
The overseas shipping is charged shipping fee as below even if there is the item which are written with free shipping.




*The dimension of the packing case is as follows:
  W 45cm × D 46cm × H 41.5cm
 
*In case it is necessary to ship in more than one packages, we will inform you by e-mail.

 
Prohibited and Restricted Goods ■Prohibited items by country

Policies regarding prohibited and restricted goods differ from each country of destination.
Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries
 
Privacy Policy Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care.
Your personal information may be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
 
About the order Please understand that we can not accept cancellation for overseas orders.
We will cancel your order if your payment can not be confirmed by the due date.  
Contact e-Mail:e-zakkamania@shop.rakuten.co.jp
Tel: +81-78-321-7615 (Weekday AM10:00-PM17:00)

※Regarding the mail reception of holiday and 17:00 later, we will reply the next business day.

Shop Overview

Company Name Zootie LTD
Shop Name e-zakkamania stores
Shop Address 5th Floor Toh-wa Building 2-2-3 Kaigan-dori Chuoh-ku Kobe-city Hyogo 650-0024
Shop Phone Number +81-78-321-7615
Shop Fax Number +81-78-321-7616

Payment Options:

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:

● Visa
● MasterCard
● American Express
● JCB
● Diners

PayPal

・You will receive an "Order confirmation (ご注文の確認とお礼)" e-mail which the URL of payment is listed.

・Please complete your payment by the due date guided by E-mail.
We will cancel your order when the payment can not be confirmed by the due date.

For payment by Paypal

●Please note●
Please complete your payment procedures after you unify the shipping address registered with Paypal and shipping address at the time of the order.
※We cannot ship if the registered address and the shipping address do not match.

Alipay

・You will receive an confirmation e-mail which the URL of payment is listed.

・Please complete your payment by the due date guided by E-mail.
We will cancel your order when the payment can not be confirmed by the due date.

・Your order will be shipped after we receive Rakuten's confirmation of your payment.
The “Payment Amount” is calculated as below:
“Payment Amount” = Product price total + shipping fee

Upon confirming your order, we will send you a link to make a paymentvia Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.

Please check the payment process from the link here: 【 PC 】 【 Mobile/Smartphone 】

Shipping Options:

JP Post EMS

Your order will be shipped to you via Japan Post EMS.

Japan Post is a speedy delivery service that delivers to more than 120 countries.
With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
You can track your package with the tracking code provided and it will be delivered within a week.

S.F. Express (Hong Kong Only)

Your order will be shipped to you via SF Express service. SF Express holds 87 warehouses and 7 distribution centers
and provides one-stop supply-chain logistics service in China.
You can track your items online, that'll give you real-time, detailed progress as your shipment speeds through the SF
Express network.
-Maximum weight per item SF Express can ship: 70kg
-Estimated shipping days: 6 to 10 business days (to Hong Kong only)
*Please keep in mind that delivery time may vary due to weather condition, custom and unexpected occurrence.
Please note that customs and duty will be paid by customer and gift option is not available at this time when using SF
Express.
For new customers utilizing SF Express, a copy of “National Identification Card” is needed when processing your item
through customs in China only for your first purchase. Please provide copy to SF Express via Wechat (SF Express
Self-service) or email at gwkf@sf-express.com after order is confirmed.

Return Policy


< Return and Refund Policy >
Any return or refund will not be accepted after the confirmation e-mail.
 
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