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Shop Japan. We ship worldwide, bringing Japan directly to you.

Shop Overview

Company Name Yamaneen Co.,Ltd.
Shop Name Japanese Tea Shop Yamaneen
Shop Address 3-34-1 Sugamo Toshima-ku Tokyo 170-0002
Shop Phone Number +81-3-3917-4663
Shop Fax Number +81-3-3917-4010

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

UnionPay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via UnionPay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
https://global.rakuten.com/en/help/payment/unionpay.html

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

For cancellation and payment refund

When we tendered oversea parcels to JP post, we do not accept cancellation in normal condition such as customs clearing procedure, personal reason or the weather. We do not refund payment, but the following 2 situations.

1. Something item in your order is forgotten to put into your parcel.
2. A claim of EMS insurance is paid or confirmed by JP post or the delivery post in destination for loss, damage and delay.

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