For cancellation and payment refund
When we tendered oversea parcels to JP post, we do not accept cancellation in normal condition such as customs clearing procedure, personal reason or the weather. We do not refund payment, but the following 2 situations.
1. Something item in your order is forgotten to put into your parcel.
2. A claim of EMS insurance is paid or confirmed by JP post or the delivery post in destination for loss, damage and delay.