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Shop Japan. We ship worldwide, bringing Japan directly to you.

The Brand Shop AXES  is the online store specializing in selling
big brands such as COACH, GUCCI, Chloe, LV and etc..


About Us
The Brand Shop AXES  is the online store specializing in selling 
famous brands such as COACH, GUCCI, Chloe, LV and etc..
Our products are directly purchased from overseas. From handbags and purses to watches and jewelry, we can provide the latest style in the first time. Goods are all new, which are purchased from channels of regular, please be assured the purchase.


CONCEPT 
Providing an enjoyable shopping experience.
The company belongs to SCROLL co., LTD,whose main business is commodities catalogue sales of network (Original Name: MUTOU Listed in TOPX ). It can directly purchase the goods from outside of Japan, relying on its credit and performance of enterprise groups, so please be assured of the purchase. In addition, the shop declares that it strictly conserves customers' privacy, in accordance with relevant laws and regulations.


In order to provide customers with authentic goods,
AXES co., LTD has become a member of AACD. AACD is the association co-launched by relevant authorities, other organizations and related businesses, in order to fight against the fake and allow consumers to shop without worrying about the quality. We make great efforts to establish a strict security system, from the stage of importing and purchasing. In order to find out improper branded goods, we develop unique inspecting guidelines and criteria , according to
 "Association Guidelines and Criteria" made by AACD, for ensuring to purchase and inspect the goods strictly and impartially.


In order to deliver at an affordable price than anywhere else.
Our products are purchased outside of Japan, so you can get bulk discounts. We will definitely provide you with the lowest prices. Not only something like purses and wallets, but also someting like watches and jewelry, we can provide the latest style in the first time.

PROFILE
Company Name: AXES co., LTD
Business scope: 
Importing and network marketing of foreign brands outside of Japan,such as handbags, small leather items (purses, etc.), jewelry, watches and so on. 
The main supply channel: 
European countries, the United States, as well as chain stores, 
formal agencies, duty-free shops in Asian countries.


Awards of Rakuten Market : 
SHOP OF THE AREA in 2013 
SHOP OF THE YEAR in 2009
SHOP OF THE YEAR in 2008

Thank you for your continuous support and patronage.
In the future, We intend to make further efforts for customers to enjoy a safe and profitable shopping.






About consumption tax, customs duty, and handling charges
● The amount of consumption tax listed on our website is the charge required for international shipment.
● Customers will be responsible for any customs duty incurred.


Shipment
JP Post EMS
● About delivery and fees
1) After your order, an email will be automatically sent to you.
*We will send you an email with the correct amount of delivery fees later. Please be patient.
2) An email with the correct amount of shipping fees and the amount due will be sent to you from our store. Please check the shipping address, payment method, and the amount.
3) Once your payment is confirmed, we will make the shipping arrangements.
4) Merchandise will be delivered via EMS (International Postal Express Mail Service).
Please check the following URL for approximate delivery time.
https://event.rakuten.co.jp/borderless/help/jp/shipping/
*Please note that you cannot specify a date and time for delivery.
5) Please fill in your name and country in English.
● If you have any inquiries or requests, please contact us immediately prior to shipment. Please note that we may not be able to accommodate your requests to change the contents of your order after shipments have been arranged.
● EMS has a delivery compensation system in cases where EMS mail is lost, stolen, or damaged. Please visit the following website for details.  
http://www.post.japanpost.jp/int/ems/index_en.html


Others
About product and inventory

<About our product inventory>
The products listed on this website are simultaneously sold through a number of stores.
Because of this, there are rare cases where the item that you ordered is sold out and out of stock at the moment that you ordered through our website.
If we check the scheduled arrival date of the item and foresee the difficulty to obtain it, we are afraid that we will need to cancel your order.
If you wish to check our inventory prior to your order, we recommend that you contact us by phone or email. 
As for our inventory management, we do our best to update the system in real time. However, we ask for your understanding in cases where items become out of stock.

<Cautions in case of purchasing more than one item>
When you purchase more than one item and some of them are out of stock, we may contact you to double check to see if you still wish to purchase your order. 
In those cases, we will contact you by email. Please respond to our inquiry at your earliest convenience.
If we do not hear from you for more than 7 business days, we will assume that you have no  intention to purchase and will thus cancel your order.

<About our product size descriptions>
All of our size descriptions are the actual sizes measured by our staff.
*Depending on the product, there may be slight discrepancies in sizes.
We do our best to measure accurate sizes; however, please note that our size descriptions are the actual sizes of sample products and that there may be slight discrepancies in sizes between our descriptions and the item that you received.


About gift wrapping
We offer gift wrapping for a fee (¥324).
If you would like gift wrapping services, please order from the following URL:
https://global.rakuten.com/en/store/culture/item/yu-gift-rap/

Items that we cannot offer gift wrapping:
All boot products, large items such as suitcases, and stick umbrellas


Business hours and others

<About our business hours>
Order acceptance → Open every day
Phone inquiries → Weekdays 9:30 - 18:00     Saturdays, Sundays, and holidays 10:00 - 16:00
*We outsource our phone inquiry service to an external call center. 
*On Saturdays, Sundays, and holidays, depending on the inquiry (return, exchange), it may be handled at the beginning of the following week.
→If you wish to inquire in languages other than Japanese, we may have to call you back.

<About email inquiries>
We respond to email inquiries at any time.
If you do not hear from us, please kindly call us.
→If you wish to inquire in languages other than Japanese, please note that it may take some time for us to respond.

<About AACD (Association Against Counterfeit Product Distribution)>
In collaboration with relevant companies and organizations, AACD is working to banish counterfeit products so that consumers can shop safely. Our store is an AACD regular member. 

<About customer identity verification>
In our effort to avoid potential trouble, we may verify customer identity in advance for orders associated with insufficient shipping address information, expensive merchandise, or warnings from an examining authority.
Shipment may be put on hold until customer identity is verified.

<If the outcome is regarded as malicious>
In cases where returns and exchanges are repeatedly requested or deliveries are refused with no intention to purchase, unfortunately we may decline your future orders and return requests.

<About refund of Rakuten Ichiba Limited Time Points>
We cannot guarantee a refund of limited-time points after cancellations and returns are processed.  
Please check Rakuten Ichiba Q&A for Rakuten points and other inquiries related to shopping.

Shop Overview

Company Name AXES Co.Ltd
Shop Name Brand Shop AXES
Shop Address 4th Floor Tennozu Central Tower 2-2-24 Higashi-shinagawa Shinagawa-ku Tokyo 140-0002
Shop Phone Number +81-3-4326-3410
Shop Fax Number +81-3-5495-9062

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

● The amount due is calculated as follows:
Total price of merchandise + shipping fees
● We do not accept credit cards if the cardholder's name does not match that of the orderer.
● Please make sure to fill in the address, phone number, and name of the orderer as registered with the credit card company.
● In our efforts to strengthen prevention of unauthorized use by a third party, we may initiate an authorization process (customer identity verification).
We request the authorization process to be performed by Rakuten Ichiba, which takes 1 to 3 days before the result is available. 
Please note that payment and shipping procedures will remain on hold during the authorization process.
Please also note that the authorization process is not performed on Saturdays, Sundays, or holidays. Therefore, it shall be handled on the next business day. 
● We may call customers in cases where the orderer's address and the shipping address do not match.
● Our company is using a security system called SSL (Secure Sockets Layer). With this system, your card numbers are encrypted during data transmission, so please rest assured.
● Payment by credit card
If the credit card used at the time of order is unauthorized (declined) by the credit card company, we are afraid that we will have to cancel your order. 
The details of the error cannot be identified at our store since we cannot check your credit card information due to the Personal Information Protection Law.
If you wish to try again, please place a new order with a different credit card or a different payment method.
We are sorry for the inconvenience and thank you for your understanding.

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Alipay

● Please find the methods of payment at the following URLs:

Alipay Payment Process Flow: PC
https://global.rakuten.com/en/help/payment/alipay_pc.html

Alipay Payment Process Flow: Mobile/Smartphone
https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

Due to the characteristics of the products that we carry, please note that we do not accept any cancellation or return requests associated with customer preference.
Please carefully review items before you order.
・Please note that we do not accept return or exchange requests due to customer preference, such as "It is not what I expected", "I don't need it anymore", "It looks different from the image on the screen", or "The size is not what I expected".
・A claim such as "The color looks different from what I saw on the screen" largely depends on the computer monitor that customers are using. Therefore, please note that such claims are categorized as a request due to customer preference and we cannot accept any return or exchange requests associated with such claims.
・Please carefully check product details listed on our website so that cases as above can be avoided.

We may cancel your order if any of the followings apply:
・If the shipping address is outside our international shipment eligible areas.
・If you order an item that we can not ship internationally due to size and weight limits.
・If you order an item that we can not ship internationally due to the strength of the merchandise.
・If the shipping address is outside our international shipment eligible areas or a P.O. Box.

If you have any questions, please contact us by email or phone.
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