COOLA ONLINE SHOP☆☆
Customer-support in English is only held by mails.
If you call us for customer-support in English,
sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.
＊Please understand that we can not accept cancellation for overseas orders.
＊We cannot accept any return/exchange on overseas orders.
●We cannot ship if the shipping address registered in the order and real shipping address do not match.
●Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
●Please understand that there may be delays depending on customs clearance and other various conditions of transportation.
●During customs procedure, your parcels may be opened for inspection.We don't accept credit card issued in countries other than Japan.
●For overseas delivery, we use EMS.
●We don't accept credit card issued in countries other than Japan.
For overseas orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.
However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.