■Please Read: our flow from acceptance of your order to shipment
Step1) Soon after your order you will receive a confirmation from Rakuten（Autmatic reply）.Your order has not been confirmed yet at this point.
Step2) Within 5 business days, you will receive an e-mail from our shop to inform shipping charge and billing amount. Please check a total amount.Shipping costs varies depending on weight and a country for destination regardless the number of goods. We apply the most reasonable shipping costs for you.
Step3-1)[Payment method by credit card] After you check a total amount, please return your confirmation by email. Once we receive your reply for confirmation, we start our shipping process and ship your purchases on the same day. If we receive your confirmation after the noon on Friday, we are able to ship your purchases only on Monday next week. But your order will be canceled if we do not receive your confirmation within 5 business days of your order. After we ship your parcel, your payment is charged on your credit card.
Step3-2)[Payment method by PayPal]
Once your shipping charge is fixed, you will receive an e-mail with a direct link for payment by PayPal. After your payment is confirmed on our side, we will start your shipping process. But your order will be canceled if we do not confirm your payment within 5 business days of your order.
Step4) When sending out is completed, we will inform you by e-mail tracking number and other details. Thank you for your order !!
* Rakuten IChiba does not accept Bank transfer from overseas.
■Special note *You will receive your purchases within 3-14 days of the shipment depending on a country where you live. Please understand it takes more time depending on custom clearance and other circumstances.
*Please refer to the EMS site for shipping costs and delivery date. *We close our offices on Saturday, Sunday and Japanese bank holiday. *Japanese Consumption Tax (currently 8%) is not charged on the orders from outside Japan, but 5%-8% of your bill will be charged as the fee for handling overseas shipping.
Shop Phone Number
Shop Fax Number
JP Post EMS
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
Rakuten Ichiba supports Chebu2・Kachikachi shop, Visa®, MasterCard®, American Express®,JCB®.
*Please understand that we will not accept cancellation in any case for international orders.
*Products are often some bubbles, uneven colors, rough surfaces.
But we ask for your understanding in advance that returns and claims will not be accepted. Basically we will not accept any return of item after purchase for any reason.