|International Delivery||These overseas shipping costs are shipping costs for "EMS".
Your order will be processed with the displayed shipping fees, so if you have any queries with regards to the shipping fee, please contact us in advance.
*If the product is a precious metal item, it may be delivered by DHL.
*However, delivery may not be possible due to geopolitical risk, product characteristics, etc.
*If the order item can not be shipped as "EMS", the shipping method may be changed to "DHL".
*In that case, the shipping cost will change.After confirming your order, we will inform you of the shipping cost of DHL.
□International shipping charges will change if you order multiple kimonos / obis.
□We will weigh the item after confirming your order and inform you of the overseas shipping charges.
Depending on the regulations of the shipping company precious metal items exceeding 700,000 yen can not be shipped overseas, we will cancel the order.
★ About Japan Post (EMS) shipping over international shipping of whiskey, brandy with alcohol degree exceeding 24% ABV
Japan Post announced that after March 2018, beverages with alcohol content exceeding 24% ABV can not be sent as international mail. Therefore, we can not deliver beverages with alcohol content exceeding 24% ABV outside Japan.
However, for products with alcohol content less than 24% ABV, some countries can deliver with EMS (Express Mail Service). Please contact us before ordering.
* The rules of your country such as customs clearance procedures and import duties apply. In that case please pay the necessary taxes to delivery companies and customs at the time of delivery. Tariffs are not included in goods.
|Credit Card||We accept only "paypal or alipay" as payment method from overseas.
If you are using a credit card, we will change the payment method to "paypal or alipay".
Thank you for your understanding and cooperation.
※In addition, when the amount billed becomes more than 1,000,000 yen it will be bank transfer.
|Alipay||Payment method is only [paypal or alipay].
Credit card orders will be changed uniformly to "paypal or alipay".
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
Smartphone/Tablet : https://global.rakuten.com/en/help/payment/alipay_mobile.html
Our Return Policies for International Packages
We do not cancel or exchange or refund for change of mind, individual reasons or incorrect products order and delayed delivery as international shipping parcels dispatched. We have no responsibility to refund your payment for a defective product unless the following 2 situations.
1.One of the products in your order is forgotten or incorrect to put into your parcel.
2.A claim of EMS insurance is paid or confirmed by JP post or the local post for loss, damage and delay.
☆ Storage condition during transport
There are also possibilities of high temperature and humidity depending on the area and the transportation method etc. during the product transportation.
Troubles during transportation will be the responsibility of the shipping company such as EMS.
☆Customs & duties
We assume that the purchaser has understood customs import laws in the destination country as order placed. The receiver in dispatch note takes responsibility for bear any additional import duty that is charged by the customs’ office.
We are also not responsibility for products shipped that are held at or confiscated by customs in your destination country. We recommend you to refer the customs’ office for prohibited items in advance to avoid the risk of product being confiscated or held by customs’ office in the destination country.
This product cannot be shipped directly to United States from the store.
Please use a package forwarding service >> Learn more