・We will mail 'Billed amount notice' after we estimate shipping fee.
If you want to receive item ASAP, please reply immediately.
If you want to cancel, please reply in 3-5 business days.
・If you don't reply in in 3-5 business days, we will charge the amount and start shipping.
coco fille TOKYO
Shop Phone Number
Shop Fax Number
JP Post EMS
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
We accept credit and debit cards.
The following credit and debit cards can be used:
We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via UnionPay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here. https://global.rakuten.com/en/help/payment/unionpay.html
・Regarding Return and Cancellation
We do not accept return, refund, exchange and cancellation in any case for international shipping services.
We do not accept cancellation and change of advance order. We also do not accept change and cancellation, when we hold the shipment as customer’s request.
Please check item’s size, colors, design and so on before ordering.
・Regarding defective product
・When different item from the ordered item has arrived
If the product has a defect or when different item from the ordered item has arrived , please inform us in 7 days or less from our shipment by e-mail and so on. And please add the photos of defective part at the e-mail to us or please show us the photos by cloud. We never can accept the defective item after this period.
When baggage stops in Customs, please settled in consignee.
We do not owe the responsibility of time spent for Customs.
Thank you very much for the kind understanding.
Damage of product may sometimes happen by delivery accident.
If you find it, please refer to the procedure as follows:
(1) Please keep the delivery bag or delivery box and other packaging materials well. Please never throw them away.
(2) Please contact us about damage of product and send us the picture of them(product and packaging materials).
(3) Please contact Post Office and submit the Damage Report to them.
We submit the Damage Report to Japanese Post office at the same time.