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Shop Japan. We ship worldwide, bringing Japan directly to you.

We do not provide international shipping to the countries below:
• Australia (from 2018/7/1)

【Suspension of International Mail Service Countries List】
Yemen, Kuwait, Sierra Leone, Somalia, Libya

【Cancelation Policy】
WE WILL NOT ACCEPT CANCELLATION CAUSED BY CUSTOMERS.
Before proceed with order please check our terms of sale below.

【Return and Refund Policy】
We DO NOT ACCEPT any return and we are NOT PROVIDE ANY REFUND. We have no responsibility in case of loss or damage to the parcel during transport.
We can provide assistance only in the following 2 cases:

1. Incorrect quantity or wrong goods
2. If the customer has paid an additional amount as insurance, we will provide refund of the full amount than is write on the documents required for shipment.

【Payment Methods】

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

※The applicant's name MUST BE the same as the card holder's name.
In case of different name, the order will be canceled.

【Delivery Time】
After your order will be checked by our staff, an email will be sent to you for confirm.
The items must be ordered from our supplier and, when they become available, we will proceed with the packing. It will be takes about 4-10 days to prepare your order.
When the packing will be complete and the parcel weight definite, an email will be sent to you for inform you about the shipping cost but IS NOT POSSIBLE TO CANCEL THE ORDER.

※Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
※During the campaign of the Rakuten market in Japan ( Super Sale, Shopping Marathon, etc ) delivery time may be delayed than usual.

【Delivery Methods】
We can provide international shipping by 2 types of services: E-packet and EMS(Express Mail Service).
After the packing, if the parcel weight is less than 2Kg will be shipped by E-Packet.
In the case the parcel weight goes over than 2Kg will be shipped by EMS(Express Mail Service).

※If will be impossible to ship to your country by E-packet,your parcel will be shipped by EMS(Express Mail Service).

【Shipping Fees】
★FREE SHIPPING IS NOT PROVIDING FOR INTERNATIONAL ORDERS★

When the packing will be complete and the parcel weight definite, an email will be sent to you for inform you about the shipping cost.
If we will not receive any reply from you, your order will be shipped 2-3 days after this email was sent.

The shipping fees is determined by the weight after packing,so must be considerate the items packging too.
↓Please be sure to check the links below before ordering.↓

E-Packet Fees
https://www.post.japanpost.jp/whats_new/2012/0305_01_c03.pdf

EMS Shipping Fees
https://ichiba-en.faq.rakuten.co.jp/app/answers/detail/a_id/12960/session/L3RpbWUvMTQ4MTA3MjkyOC9zaWQvalIyOXl1NW4%3D

【Undeliverable Items】
Because of International Mail rules of the airport security enforcement,the list of items below are treated as dangerous:

1. Spray cans
2. Perfume
3. Hair coloring and hair solution
4. Nail polish
5. Cosmetics that contain UV protector ingredients
6. Products that contain component in Aloe genus (Aloe vera is excluded)
7. Moxa Cone (お灸 O-kyuu)
8. Hair Tonic

For the reason above, the items in the list will be canceled.

↓Please check the link below for more information↓
https://ichiba-en.faq.rakuten.co.jp/app/answers/list/c/12842,12847

【Prohibited and Restricted Goods】
Policies regarding prohibited and restricted goods differ from each country of destination. Please contact EMS for information on other countries.

【Customs Clearances and Duties】
Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

Shop Overview

Company Name LOBARS Ltd.
Shop Name BOTANIC GARDEN
Shop Address Utsubo Park Build 7F 2-2-22 Utsubohommachi, Nishi-ku, Osaka-shi Osaka 550-0004
Shop Phone Number +81-050-3334-5906
Shop Fax Number +81-050-3334-5906

Shipping Options

E-packet (JP Post Small Packet)

Your order will be shipped to you via JP Post Small Packet (E-packet). A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.
In the case the parcel weight goes over than 2Kg will be shipped by EMS (Express Mail Service).

※If will be impossible to ship to your country by JP Post Small Packet (E-packet),
your parcel will be shipped by EMS(Express Mail Service).



 

Express Mail Service (EMS)

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week.



 

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

※The applicant's name must be the same as the card holder's name.
In case of different name, the order will be canceled.

Return Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
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