Shop Japan. We ship worldwide, bringing Japan directly to you.

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

Shipping /Delivery

■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.

■Delivery Time

The delivery time is estimated to be approximately 3-7 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Delivery Method

After shipment is made, you will receive a tracking number by e-mail.
EMS Tracking - https://link.rakuten.co.jp/0/043/135/

Regard accessories, there is the case of the only ship in the international parcel. The below-mentioned shipping cost does not apply

■Shipping Fees

All price are listed in Japanese Yen.

・EMS
The following chart contains EMS prices based on weight and destination to certain countries.
 
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g 1,400 2,000 2,200 2,400
Up to 600g 1,540 2,180 2,400 2,740
Up to 700g 1,680 2,360 2,600 3,080
Up to 800g 1,820 2,540 2,800 3,420
Up to 900g 1,960 2,720 3,000 3,760
Up to 1.0kg 2,100 2,900 3,200 4,100
Up to 1.25kg 2,400 3,300 3,650 4,900
Up to 1.5kg 2,700 3,700 4,100 5,700
Up to 1.75kg 3,000 4,100 4,550 6,500
Up to 2.0kg 3,300 4,500 5,000 7,300
Up to 2.5kg 3,800 5,200 5,800 8,800
Up to 3.0kg 4,300 5,900 6,600 10,300
Up to 3.5kg 4,800 6,600 7,400 11,800
Up to 4.0kg 5,300 7,300 8,200 13,300
Up to 4.5kg 5,800 8,000 9,000 14,800
Up to 5.0kg 6,300 8,700 9,800 16,300

Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries.

Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Cancelation Policy

Please understand that we will not accept
cancellation in any case for international orders
We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.

・Leather product
Different from synthetic leather, the leather we used may have spots, small flaws, dirt, etc., texture of different parts may also be different.
Leather itself has a unique smell, plus scented dyes, the product may dye other light color clothes or make them have the smell.
About leather shoes, the soles are mostly handmade, so the texture of leather and sewing may differ. We do not accept products having obvious traces of wearing, so please be careful when try on.

・HTC (Hollywood Trading Company)
To reproduce handmade jewelry, leather products and leather things perfectly in 1930 -1950's, HTC spend a lot of time and money to find similar leather, jewelry, crystal stone and other materials and then archaize them to present you with a totally different feeling.
In addition, natural materials, turquoise for instance, may have flaws, defects, spots, etc.
These are all the brand features of HTC.

・Cautions for wearing jewelry
● Due to personal physical differences, if pruritus, rashes and other skin abnormalities happens, please stop wearing and consult doctor.
● Please take off the jewelry you are wearing to prevent injuries when you are doing strenuous exercise, sleeping or taking care of the baby.
● Take off the jewelry you are wearing to prevent burns or frostbite when going to places of high temperature like sauna room or places of low temperature like ski field.
● Do not wear jewelry in the situations that you may fall to prevent injuries due to the shape of jewelry.
● Do not wear jewelry when take hot spring bath to prevent discoloration.

・Cautions for washing denim products
Such as indigo denim products, because of the dye and fabric features, the color may fade or stain other clothes during washing.
Also, the situation of fabric stretching or shrinkage may happen due to washing or wearing. Please follow the graphical representation of instructions when washing.

Shop Overview

Company Name THREE WOOD JAPAN CO.,LTD.
Shop Name BOOTSMAN
Shop Address THREE WOOD JAPAN CO.,LTD.,2F, THREE WOOD BLDG., 2-22 Hommachi Ise City, Mie 516-0074
Shop Phone Number +81-596-25-0980
Shop Fax Number +81-596-25-0985

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

[Terms for return and exchange]
We have all the products checked before the delivery. However, if you find the unused product has quality problems, please contact us by calling or sending us e-mail within 3 days after you receive it. 
We will exchange for you for free and get the product exchanged from our inventory or the manufacturer to re-deliver it to you as soon as possible.
If the product has been sold out, we will arrange bank transfer the refund. (If you pay with credit card, we will cancel the transaction).
We will pay for the returns due to product quality problems or our mistakes of sending the wrong product.

[Returns or exchanges for customers' own reasons]
Please contact us by calling or sending us e-mail within 3 days before you return it.
(Products should be returned after contacting us in 3 days. the products should be only tried-on in indoor, unused, without smoke smell, no perfume, but with all the accessories. We do not accept returns for used products. Please note that dirt on the sole after trying on, stretch marks on elbow of the used leather jacket and other situations like these, we can not accept the returns either. Packaging box and labels are also part of product. Do not paste the delivery receipts or stickers on the packaging box when return, please return the product after well packaging the box.)

We only sell authentic products. To prevent malicious exchange, we do not accept returns of accessories and other small objects.

Please note that we won't accept returns in the following cases, like pre-order products, customized products, products have been saved for more than a week, dead stock products, underwears, discount products, sandals, and other special products, products shipped more than 10 days, products that delivered to overseas.
About oversea delivery, NO Return.NO Refund.NO Change.

If the customers needs exchange for their own reasons, the customers should pay for the extra charges for delivery.
When returning, please pay the shipping charges in advance. We will send cash on delivery for you after we receive your returned parcel.
If you send the pay on delivery package when return, we will take out all the money from the payment for products, including the money we paid for your returned parcel, the shipping charges we re-send you and the handling fees for COD,etc. 
Also, we are sorry that we may reject some returned packages.

The following charges should be paid by customer if the return happens because of customer's personal reasons. Our initial shipping fee is 800 yen (including tax) (Hokkaido 1,300 yen (including tax) * smaller than 60cm Okinawa 1200 yen (including tax), larger than 80cm Okinawa: ¥ 1,700 ~ ¥ 3,700 (including tax)) COD fee (more than 10,000 yen and less than 30,000 yen: 400 yen (including tax), more than 30,000 yen and less than 100,000 yen: 600 yen (including tax), 100,000 yen or more: 1000 yen (including tax)), stamp duty (COD or product amount is more than 50,000 yen (including tax) 200 yen), the refund handling fees,etc. (Also apply to Japanese domestic free delivery product), please understand.

[Return · Exchange Contact]
Tel: 0596-25-0985 or 0596-25-0983, E-mail: shopmaster@threewood.jp
Address: Ise City, Mie Prefecture 516-0074 Honcho 2-22THREE WOOD Building 2F THREE WOOD JAPAN Co,. Ltd.
Generally we do not make special request on your carrier for returning, but please choose a carrier that can check the logistics information and can claim for compensation when an accident occurs.


[退换货 条件]
出货前我们会对商品实施检查。但是,如发现未使用产品有质量问题,请于签收商品3日内,电话或邮件联系我们。
我们将无偿更换。从库中或生产商处调货,尽快重新发货。
如果商品已售完,我们会安排银行转账退款。 (如果是信用卡支付,我们会取消该笔交易)。
因产品本身质量问题或本店发错货导致的退货,运费由本店负担。

[由于客户自身原因,要求换货或退货]
请于签收商品后3日内,电话或邮件联系我们后,退货。
(仅限3日内联系并退回商品。仅限室内试穿过,未使用,无烟味,无香水味等附着,附属品齐全的商品。使用过的商品不接受退换。鞋底试穿时粘有污垢,皮夹克手肘因穿过导致皮质有拉伸痕迹等都无法退换,请注意。包装箱和标签也是商品的一部分。退货时请勿在包装箱上贴送货单、胶带纸等,请将箱子包好后退货。 )

本店都是正品,为防止恶意调换,配饰、小物件等不接受任何形式的退换货。

预约商品,订购商品,留货1周以上的商品,死库存商品,内衣类,折扣商品,凉鞋,以及其他特殊商品,发货超过10天的商品,配送到日本以外的国家或地区的商品,恕不退货。
关于海外运送,不退货,不退款,不换货。(About oversea shipping,NO Return.NO Refund.NO Change.)

如因客户自身原因需要换货,更换时产生的来回运费由客户负担。
退货时,请您事先结清快递运费。本店收到您退回的包裹后会为您发到付件。
当您退货时发的是到付件时,本店会将退回包裹的到付运费、本店为您再次发货的运费、货到付款手续费等所有金额在再次发货的包裹到货时从货款中扣除。
另,某些退回包裹请恕本店拒收。

由于客户原因需要退货时,以下运费手续费等均由客户承担。本店最初的运费800日元(含税)(北海道1300日元(含税)·60尺寸内冲绳1200日元(含税), 80以上尺寸冲绳:1700日元~3700日元(含税))货到付款手续费(1万日元以上不满3万日元:400日元(含税),3万日元以上不满10万日元:600日元(含税),10万日元以上:1000日元(含税)),印花税(货到付款时,商品金额为50000日元(含税)以上时200日元),退款手续费等。 (日本国内包邮商品同样),请谅解。

[退货·换货 联系方式】
联系电话:0596-25-0985或0596-25-0983,邮箱:shopmaster@threewood.jp
地址:516-0074 三重县伊势市本町2-22THREE WOOD大楼2F  THREE WOOD JAPAN股份公司
退货一般不对货运公司作特殊要求,但请使用可以查询物流信息、发生事故时可以索赔的货运公司。

 

BOOTSMAN

4.63 (189)
We have shipping to all over the world.

For overseas delivery, we use EMS.
Please contact us by e-mail to get more information about overseas delivery.


The following items can not be sent abroad directly.
  • Red Wing shoes,insole,accessories
  • Oil and liquid products

We also accept the use of forwarding service.
https://global.rakuten.com/en/help/service/forwarding.html

【How to use coupon】
In order to use the coupon you must be a registered member in Rakuten Global Market.
If you checkout as a guest you will not be able to enjoy the coupon benefits.
Please register first if you are not registered.

Once you are a registered member you can use the coupon by following the steps below.

1.Enter your order into the cart.
2.Proceed to checkout.
3.Select members checkout.
4.Click on the edit button under the coupon button 5.Scroll downward to the coupon part and enter the provided coupon.
6.If successful you will see a message below the coupon box notifying you on the discount amount.
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