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Introduction of our shop

OH-REAL Inc. was founded in Jan. 15. 2010.
All products of our shop will be produced by OH-REAL Inc..
And OH-REAL Inc. sells products.

Our shop's products are handcrafted made in Japan.
It is politely produced by skilled imitation food creator.

■Contact information

Please use the contact e-mail.
We can not provide enough support if we would like to request English customer support by telephone or fax.
Therefore, please send mails if you want to contact us in English.
We support our customers in both Japanese and English.

We use a translation tool to communicate.
We apologize for your inconvenience if there's some wrong translation.

[email] auc-real-gift_5@shop.rakuten.co.jp

Shop Overview

Company Name OH-REAL INC.
Shop Name TOAST CLOCK SHOP
Shop Address Higashi-jujo 2-4-12 Kita-ku Tokyo 1140001
Shop Phone Number 03-5944-6115
Shop Fax Number 03-3911-6115

Shipping Options

EMS or E-PACKET(JP Post)

Your order will be shipped to you via Japan Post EMS or E-PACKET.
We will use E-PACKET until shipping weight is 2 kg.
If shipping weight exceeds 2 kg, EMS will be used.

We add shipping fees to the product price.
The shipping fee is including packing fee.
The shipping fee is different depends on your order piece and destination country.

After shipping is completed, we will send you a tracking number e-mail.
You can track the package by using the tracking code of EMS.

Tracking site
https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

Note
When ordering please write your name and address in English.
If you do not write in English, We will cancel your order.


Our deliverable countries are as follows.
Hong Kong
Taiwan
P.R.China
Singapore
Thailand
Macau
Malaysia
Vietnam
U.S.A.
Canada
U.K.
Germany
Denmark
Italy
Netherlands
Turkey

1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)The item you ordered will be shipped after you approve the payment amount.
 
Country-Weight 0 - 1.00KG 1.01 - 2.00KG 2.01 - 3.00KG 3.01KG or more
Hong Kong
Taiwan
P.R.China
Singapore
Thailand
Macau
Malaysia
Vietnam
1800 JPY 2700 JPY 4600 JPY 5600 JPY or more
U.S.A.
Canada
Australia
N.Z.
2300 JPY 3400 JPY 6200 JPY 7600 JPY or more
U.K.
Germany
Denmark
Italy
Netherlands
Turkey
2300 JPY 3400 JPY 6900 JPY 8500 JPY or more

Shipping weight notification.
[ 1 ]The shipping weight of one Toast clock is about 1 kg.
[ 2 ]The shipping weight of two Toast clocks is about 1.5 kg.
[ 3 ]The shipping weight of one Sushi clock is about 1.6 kg.
[ 4 ]The shipping weight of two Sushi clocks is about 2.5 kg.

Please check your shipping fee.

 

Payment Options

Credit Card

We accept Visa, MasterCard, JCB, AMEX.

Note
We refuse the credit card use that is a name different from the orderer.

 

Return Policy

■Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

■Cancelation policy

We will not accept cancellation caused by customers.
Please understand and order.

We cancel in the following cases.
When your payment cannot be confirmed.
When the goods cannot be delivered to you.( Unknown of addressee )
If cancelled after shipment, shipping fees and packaging fees are not refundable.

■ Initial failure policy

We inspect all of the products.
Also, we are shipping the product checking properly, without any initial failure.
Therefore, Guarantee of product is not carried out.

■Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail .
(The e-mail sent immediately after your order completion.)
We will be sending you a “Thanks order” e-mail mentioning the total order amount with the consumption tax excluded.

■ Customs duty and other taxes

Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.

 

I am a shop manager.
Osamu Suzuki.
Thank you for visiting my shop.
I am hoping you will enjoy this artistic clock.
Thanking you in advance.


Deliverable country.

Hong Kong
Taiwan
P.R.China
Singapore
Thailand
Macau
Malaysia
Vietnam
U.S.A.
Canada
U.K.
Germany
Denmark
Italy
Netherlands
Turkey

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