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ELEHELM HAT STORE FROM JAPAN
SHOPPING INFORMATION –ELEHELM HAT STORE-


Welcome to Elehelm Hat Store. We are running retailing a specialty online store for hats and caps since 2010. We contain not only several overseas’ brands hats but also high quality Japanese-made items. Following brands are we contain.Borsalino・DAKS・Henschel・New York Hat・LACOSTE・MAYSER・NEWERA・mila schön・Racal・wigéns・Peter Grimm・Stetson・Cableami・Carlos Santana・Stacy Adams・SCALA etc…
We open store from Monday to Friday 9:00am – 6:00pm (UTC+9) and Saturday and Japanese holiday 9:00am to 3:00pm (UTC+9). During working hour, Japanese and English speaker works. Please do not hesitate to contact us!



ABOUT THE SELLER
 
Shop:  ELEHELM HAT STORE
Shop URL:  https://global.rakuten.com/shop/auc-elehelm-hatstore
Address:  1-7-6 Yokota Atsuta ward Nagoya city, Aichi prefecture, Japan  456-0022
Phone #: +81-52-880-5681
Fax #: +81-52-671-1111
Email: auc-elehelm-hatstore@shop.rakuten.co.jp


PAYMENT

<Cost Calculation>
[Unit price] + [Shipping cost] = Total cost
Usually, price has included consumption tax; however it just imposes for customers who use item in shipping country. Although you will receive automatic replied shopping information, we will re-email you correct shopping information later.
 
<Import Tax>
Customer may be charge additional import tax on customs clearance into you country. If you are in such a case, please pay directly to the delivery agents or the customs office at the time you receive your package. The import tax policies are different from one country to another. If you have questions, please contact the customs office of your living country directly.
 
<Payment Method>
For overseas orders, we accept following payment.
  • Credit and Debit Card (Visa, MasterCard, AMEX, JCB, and Others)
  • Bank transfer  


OVERSEAS DELIVERY

<Delivery Method>
- JP Post EMS** only
**After shipment is made, we will email you a tracking number.
EMS Tracking: http://link.rakuten.co.jp/0/014/316/

 
<Delivery Time>
The delivery time is estimated to be approximately 3-9 business days** after shipment. Please check the following area you live.
Asia: 3-9 days
Oceania: 6-7 days
North America: 6-8 days
Middle East: 6-12 days
Europe: 4-9 days
Africa: more than 7 days
South America: more than 6 days
**Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

<Shipping Guarantee>
Just in case, we suggest you to insure EMS guarantee program. If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.

Please check the following claim amount (items value) for insurance fee**.
Claim amount (items value) Additional charge
~20,000yen 0yen
~40,000yen 50yen
~60,000yen 100yen
~80,000yen 150yen
**If you want to know more detail, please check following URL.
http://www.post.japanpost.jp/int/ems/service/damage_en.html

 
<Delivery Cost>
EMS prices are based on weight and destination to certain countries. Please check the following chart (Unit yen)*.
Zone First Zone Second Zone Third Zone
Weight Asia Oceania,
 North America, Central America, and the Middle East
Europe SouthAmerica and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
*Please check following URL for more information.
 http://link.rakuten.co.jp/0/014/316/


 
POLICY

<Cancellation Policy>
Please understand that we are not able to accept any case of cancellation for overseas shipping after confirmation email has sent out.
 
<Return and Exchange Policy>
Please understand that we are not able to accept any exchanges, returns, and refunds for overseas shipping after confirmation email has sent out.
 
<Privacy Policy>
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
 
<Prohibited and Restricted Goods>
Policies regarding prohibited and restricted goods differ from each country. Please click on the following links for popular destination countries** (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
** Please contact EMS for information on other countries
https://event.rakuten.co.jp/borderless/infoservice/en/#05
 

 
 

Shop Overview

Company Name SHINANO SHOKAI CO.,LTD.
Shop Name ELEHELM HAT STORE
Shop Address 1-7-6 Yokota Atsuta-ku Nagoya-shi Aichi 456-0022
Shop Phone Number +81-52-880-5681
Shop Fax Number +81-52-671-1111

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

Please understand that we are not able to accept any exchanges, returns, and refunds for overseas shipping after confirmation email has sent out.
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