SHOPPING INFORMATION –ELEHELM HAT STORE-Welcome to Elehelm Hat Store. We are running retailing a specialty online store for hats and caps since 2010. We contain not only several overseas’ brands hats but also high quality Japanese-made items. Following brands are we contain.Borsalino・DAKS・Henschel・New York Hat・LACOSTE・MAYSER・NEWERA・mila schön・Racal・wigéns・Peter Grimm・Stetson・Cableami・Carlos Santana・Stacy Adams・SCALA etc…
We open store from Monday to Friday 9:00am – 6:00pm (UTC+9) and Saturday and Japanese holiday 9:00am to 3:00pm (UTC+9). During working hour, Japanese and English speaker works. Please do not hesitate to contact us!ABOUT THE SELLER Shop: ELEHELM HAT STOREShop URL: https://global.rakuten.com/shop/auc-elehelm-hatstoreAddress: 1-7-6 Yokota Atsuta ward Nagoya city, Aichi prefecture, Japan 456-0022Phone #: +81-52-880-5681Fax #: +81-52-671-1111Email: email@example.comPAYMENT
<Cost Calculation>[Unit price] + [Shipping cost] = Total cost
Usually, price has included consumption tax; however it just imposes for customers who use item in shipping country. Although you will receive automatic replied shopping information, we will re-email you correct shopping information later.
Customer may be charge additional import tax on customs clearance into you country. If you are in such a case, please pay directly to the delivery agents or the customs office at the time you receive your package. The import tax policies are different from one country to another. If you have questions, please contact the customs office of your living country directly.
For overseas orders, we accept following payment.
- Credit and Debit Card (Visa, MasterCard, AMEX, JCB, and Others)
- Bank transfer
- JP Post EMS** only**After shipment is made, we will email you a tracking number.
EMS Tracking: http://link.rakuten.co.jp/0/014/316/
The delivery time is estimated to be approximately 3-9 business days** after shipment. Please check the following area you live.Asia
: 3-9 daysOceania
: 6-7 daysNorth America
: 6-8 daysMiddle East
: 6-12 daysEurope
: 4-9 daysAfrica
: more than 7 daysSouth America
: more than 6 days**Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Just in case, we suggest you to insure EMS guarantee program. If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.
Please check the following claim amount (items value) for insurance fee**.
**If you want to know more detail, please check following URL.
|Claim amount (items value)
EMS prices are based on weight and destination to certain countries. Please check the following chart (Unit yen)*.
*Please check following URL for more information.
North America, Central America, and the Middle East
||SouthAmerica and Africa
|Up to 300g
|Up to 500g
|Up to 600g
|Up to 700g
|Up to 800g
|Up to 900g
|Up to 1.0kg
|Up to 1.25kg
|Up to 1.5kg
|Up to 1.75kg
|Up to 2.0kg
Please understand that we are not able to accept any case of cancellation for overseas shipping after confirmation email has sent out.
<Return and Exchange Policy>
Please understand that we are not able to accept any exchanges, returns, and refunds for overseas shipping after confirmation email has sent out.
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
<Prohibited and Restricted Goods>
Policies regarding prohibited and restricted goods differ from each country. Please click on the following links for popular destination countries** (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).** Please contact EMS for information on other countries