Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
Payment Options
Credit Card, PayPal, Alipay, Bank Transfer, UnionPay
Credit Card
We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others
PayPal
We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
Alipay
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment
via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Mobile/Smartphone: https://global.rakuten.com/en/help/payment/alipay_mobile.html
Bank Transfer
We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.
Note
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.
UnionPay
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a
payment via UnionPay’s secure payment page.
You must finish the payment process before the deadline to complete
your order.
Please check the payment process from the link here. https://global.rakuten.com/en/help/payment/unionpay.html
Return Policy
Cancel and Replacement
For overseas order,we can't accept return and replacement which caused by clients personal reason. But we accept the return and replacement that were caused by our company's mistake. When it happened,please send the goods back to me first,after it arrives,if request cancel the order,we will refund the order's price and shipping cost. If request replacement,we will bear the resend shipping cost and return shipping cost.
About Cancel
It can be cancel before delivery, after delivery,the order won't able to be canceled,hope you could understand.