Shop Japan. We ship worldwide, bringing Japan directly to you.

Men's Shoes Women's Shoes Kids SportsWear Marathon Outdoor Fitness Bag SHOP INFO

 
 Customer Service

Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.


about Order
1) After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2)
After the automatic reply, When we checked your order,you will receive an e-mail [Notice about Shipping Fee] from our shop with the officially fixed money amount .
Please check the total amount then
3) After your payment is confirmed, your ordered items will be shipped out

However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand


【NOTE】
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package

Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee for handling overseas shipping


Free shipping of the display is only delivery to Japan.
The Shipping fee will determined by the weight of the ordered items.
This weight is total by the order items and its packing.

We sell the product on multiple markets both domestically and overseas.
Because of this, it sometimes sells out after it has been ordered.
 

Shop Overview

Company Name apworld Inc.
Shop Name APWORLD
Shop Address Shinhama Machi1-38 Yatsushiro-shi Kumamoto 8660031
Shop Phone Number +81-9-6532-1681
Shop Fax Number +81-9-6532-1631

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. 
See estimated shipping fee:https://link.rakuten.co.jp/1/005/778/?url=int/charge/list/ems_all_en.html

***about Shipping fee in our store***
The shipping fee in our store has decided discount than JP Post EMS rates.
Please note that the practical shipping fee is different to written in delivery slip.

 

JP Post Small Packet

Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.Also please note that the delivery will be attached the delivery slip but, not attached the invoice.
See estimated shipping fee:https://link.rakuten.co.jp/1/005/778/?url=int/service/epacket_en.html
***Please Note***
Even if you want to ship out by via Post Small Packet, there is a possibility that we might not be able to meet your request because the convenience of weight and packing size.We would appreciate your understanding in beforehand.

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
------------------------------------------------------
***IMPORTANT***
The payment by Paypal settlement is needed the registration of delivery address and delivery name.
For safty transaction, practical delivery address should be same registration of delivery address and name by Paypal.
If it is wrong, we will refund the amount after deducting a refund handling fee 432 JPY.
Then we will resend request for payment, and proceed shipment after newly payment.
Please make sure not to make any wrong delivery address and delivery name.
*According to Paypal customer servise, the delivery address at payment is able to change individual another address.
 Therefore this delivery address is unnecessary your living address.
 If you want to ask more detail of payment way, please kindly contact to Paypal.

------------------------------------------------------
***NOTE***
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

------------------------------------------------------
 

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment
via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Mobile/Smartphone: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

----------------------------------------------------------------------------------
【Cancellation Policy】
・Please understand that we can not accept cancellation for overseas orders.

・We can not accept cancellation caused by customers' preference.

・We will cancel your order if your payment can not be confirmed by the due date.

・Please note that we do not accept any cancelation or changes for alipay payment after the payment has been confirmed.
Thank you for understanding.

----------------------------------------------------------------------------------
【Return and Refund Policy】
We cannot accept any return/exchange on overseas orders.

・We can not accept any return/refund caused by customers' preference.

・Please make sure not to make any wrong order.

*If a customer would like to return an item at their own convenience, we ask that they be aware of the following points.

-All shipping costs are the responsibility of the customer.
-Ten percent of the product price will charged as a handling fee for the returned item.
-Once a returned item has arrived at our company, refunds will be carried out in the following ways.

[Refunds]
*When paying through AliPay or Paypal
Refunds will be made via bank deposit transfer. (A separate 1,000 yen transfer fee will be charged in this case.)

*When paying with a credit card
The entire amount will be refunded temporarily, but we will recharge your credit card with the shipping charges and processing fees afterward.
----------------------------------------------------------------------------------

 

APWORLD

4.51 (6,676)

Categories

Back to Top