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Shop Japan. We ship worldwide, bringing Japan directly to you.

■About delivery
As soon as your order is confirmed, emails from Rakuten and our shop would be sent automatically.

※Please note that you can not bundle or divide after ordering.
※Shipping costs are determined by the customer's purchase price.

■Payment method

・Credit card
We accept Visa, MasterCard, JCB, AMEX and Diners.

*If you have any question about payment, please contact Rakuten.

■Delivery Time
Please understand there could be delays depending upon customs clearance and other various conditions of transportation.

■Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

■Shipping Fees

* All price are listed in Japanese Yen

*It may not be possible to change to small packet.
If you have any requests or questions, please fill in the remarks column.

■Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

If you have any question, please feel free to ask by email.

Shop Overview

Company Name Alpha Co.Ltd.
Shop Name Character House CAROL
Shop Address 1541-1,Oaza Nakasone Yoshikawa-shi Saitama 342-0033
Shop Phone Number +81-48-967-5270
Shop Fax Number +81-48-983-4778

Shipping Options

International Delivery

These international shipping charges are set by each merchants respectively. Products are shipped directly from the merchants. Your order will be processed with the displayed shipping fees, so if you have any queries with regards to the shipping fee, please contact the merchant in advance.

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•American Express

Return Policy

■Return and Exchange Policy

We won't accept any returns or exchanges unless the products are faulty.
Items with initial defects reported within 10 days of delivery may be retruned for replacement.

*Please attach picture and describe item conditions.

Please note that there are individual differences on stuffed toys due to sewing stitches.
We will not accept any return or exchange by the reason of differences between images.
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