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SHOP TOP INFORMATION SHOP OVERVIE PAYMENT SHIPMENT CART
International Shipping Services
Thank you very much for the shopping at Aijyo-sengen Online shop in Rakuten-ichiba. We accept orders from overseas. We welcome the orders from overseas. Here are the general notes for our international shipping.

Shipping fee will be advised from stores for your order confirmation.
(The Shipping fee of the overseas delivery produces the product with the notation of "the free shipping (送料無料)".
But,a campaign is excluded.)

In the case of overseas delivery, the postage is caused separately.
Approve it beforehand.

Any questions, please identify this page by the shopping in the Rakuten Ichiba.


Flow until shipment

1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for deliveryoutside of Japan.

2)You will receive an e-mail with the correct shipping fees
and total price from our shop. Please check the total amount due.
And,please return mail for us "I approve ordering content" by the agreement of the amount of money mentioned above.

3)Your ordered items will be shipped out only after your payment is received.
(It takes around seven days from an order to shipment on the average.)

The delivery time is estimated to be approximately 7 business days after shipment.
Please understand there will be delays depending upon customs clearanceand other various conditions of transportation.

Attention at the time of the order.
1]The orderer name is the same as credit card name.
  The different order is canceled.

2]The information (address, phone number) of the orderer is the same as the information of the orderer individual who enrolled in a credit card.

 The information such as a transfer supplier, a representation supplier, the hotel is canceled.

3]Write the address of the destination definitely.

 When notation in English is difficult, please list it by a local language.

4]The designation is not possible on the date and time to provide.


【Please check and confirm】
When products are returned, for a reason "Shipping Address defect" and "The product transmission",and so on.
We demand the total amount of a round-trip fare and the product price.


Small Packet Service

Shipping fee will be advised from stores for your order confirmation.

・This Service is using JAPAN Post' Small Packet Service.
・Small articles can be sent at a lower rate than EMS (Express Mail Service) or Parcel Post.
・The maximum weight for these packages is 2 kg.
・Maximum Size : Length + width + thickness = 90 cm
・Some countries accept small packets by economy air (SAL) in addition to airmail and surface mail.

Please be reminded that a small packet is treated as an ordinary postal item like a letter or postcard, therefore, it cannot be tracked and we cannot be responsible in case the packet gets lost or damaged, etc. If you wish to have tracking and compensation, please choose EMS.

Please refer the following for small packets. For details click here

The following shipping tariff will be applied for Rakuten International Small Packet Services.For details click here

Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.

Shop Overview

Company Name Matsuzawa Co.,Ltd.
Shop Name Aijyo-Sengen
Shop Address 3123 Shimoichid,Takamori-Town, Shimoina-gun Nagano 399-3192
Shop Phone Number 0265-35-2333
Shop Fax Number 0265-35-2939

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

JP Post Small Packet

Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

Return Policy

Return Policy
Cancellation after shipping products cannot be performed for overseas shipment.
We can not accept any return or refund caused by customers' preference.
 
You can not do return or exchange about this shopping.

If the item was damaged or Lack.
Please keep the damaged item along with all packaging .
And,please inform us in 7 days or less from our shipment by e-mail and so on.

The damaged item along with all packaging is necessary for an investigation.
It may not be compensated when I cannot confirm the damaged item along with all packaging .


 
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