We will send an order confirmation e-mail with a link to make a payment by PayPal after your order.
Please make sure that you make a payment from the said link within 7 days after you receive the order confirmation e-mail.
Completion of your payment will be notified to us directly by PayPal, so you do not need to inform us of your payment.
Your order will be shipped after we receive PayPal's confirmation of your payment.
Regarding our customers'personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
returns & replacements
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Cancellation after our sending shipping notice e-mail is not accepted.
Credit card is chargeable only 2 months after receipt of order, so please understand there may be a case we charge on credit card before shipment.
Your ordered items are subject to delay because of manufacturer's delay of shipment and reduction of production.
We will inform you by e-mail in case there is any delay. Cancellation due to delay of shipment is accepted.
★Please note that in case the manufacturer implements reduction of production, we ship in turn considering the day of order and payment.
present wrapping service
We offer free gift wrapping service. Please write “request free gift wrapping” down on the note when ordering if you want to use the service.
●Direct ship to gift receiver
We can take the price tag off the product, but you cannot keep the price secret because the price on the commercial invoice and EMS label has to be clearly stated even for gift. We can mark it as a gift, but customs duty can be imposed depending on destination. In that case, the gift receiver would have to pay the duty.
All the ordered items are shipped by EMS.
Freight charge defers depending on destination and weight of package.
The total amount including freight charge is informed you by order confirmation e-mail from us.
●Rough Estimate of Freight Charge
Total weight of the package will be about 50g heavier than the weight stated on the product page. Please visit the link below to check the freight charge.
Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility. Please note that we refuse any request of illegal practice such as undervaluing commercial invoice and marking it as a gift. We appreciate your understanding.