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information
About us:
Address
Ikeshita 1-8-16 Maeda Ikeshita Building 5F , Chikusa-ku, Nagoya City, Aichi, Japan  464-0067
Person in charge Reiki Kitou
Person in charge of security  Takashi Kojima
Email Address  closer01_2@shop.rakuten.co.jp

Hours
Weekdays 10:30-18:30 (Japan local time)
Saturdays

We are closed on Sundays and December 31st to January 3rd.

Business permision number  541020700900
Company name  Limited company  CLOSER
 
About payment
Invoice includes price of item(s) and shipping cost.
When you use Rakuten points, the price in automated email may be different. Please make sure the price in email we send later.

Order from oversea
We only accept Paypal and Bank transfer

Bank transfer
Our bank account information is below

Customer is responsible for transaction fee.
After we accept the payment, we will ship out items.
Depends on a country or weights of packages, shipping cost may vary.
After ordering, please make sure the email we send you.
Please keep the copy of bank tranfer.

Paypal
After we make sure the payment, we will ship out.
You will get an email regarding paypal payment.
Please access Paypal website from the link in the email.
Please make the payment within 5 days. If we did not get the payment within 5 days, your order will be canceled.
Customer is resposible for Paypal transaction fee.
We do not accept any returns or refunds from oversea order.
 
Shipping Information
We only use EMS from Japan. We do not use other shipping methods or companies.
We will ship out item(s) within 3 days after the payment is cleared.
After your order is ready to ship out, we will let you know your tracking number.

We use Yamato delivery company within Japan.
Return information
We only accept returns within 10 days after you receive the package in case of missing parts, defects and there are something that are different from the original contents.
Our authenticator checks every item, however, we do not include its warranty.
All of our items are authentic, however, if there are some parts that are not used original or if the official of the company decides it is fake, we will accept returns.
We do not accept any returns in case of being decided as a fake by non official cpmpany.
If you fix any defects without notifying us first, we cannot pay any costs you paid. If you find any defects, please contact us first.
We do not accept any exchange since our items are used items.
 
Return Policy
Please return the item as you received( original condistion)
Please contact us first before sending us back your item.

Shipping for retrun
If items are damaged before or during the shipping.
If you recived items with defects or there are something that are different from the original contents.
In case of the situation above, please contact us within 7 days after you received your items. In these situations, costmers are not responsbile for the shipping cost.
We will try to slove these problems professionaly.

Expect the situations above, Costmers are responsible for the shipping cost for return.
If you would like to exchage your item with any reasons, costmers are responsible for both ways ( around trip) shipping.
If you bought items with including shipping, we will deduct original shipping cost.


We cannot accept any returns
If the items are more than 10 days passed after you received.
If costmers damage, change or fix items.
If costmers had someone change or fix items.
If items are used even once.
If items gets any smell of cigarrete or perfume or any kinds.
If there is any missing items ( tags, extras etc..)
If the reason of return is written in the content.


Refund
After we received items, we will send you a refund by bank transfer or Paypal.

Contact for return
If you would like to return your item after you made a payment, please contact us first.

Email address  closer01_2@shop.rakuten.co.jp