3-41 Misasakita-machi, Nishi-ku, Hiroshima-shi, Hiroshima, 7330006, JAPAN
Shop Phone Number
Shop Fax Number
Monday to Friday, 10a.m. - 6 p.m.
* We have English speaking staff so please feel free to contact us.
- Orders cannot be accepted with the following features. Should you find any of these in your order, please revise
and place your order again.
・The account and credit card holder's are different.
・The credit card company doesn't authorize your credit card.
・The orderer's address is hotel's or forwarding service company's address.
(It's OK to use them for destination.) * Orders might be cancelled if there are any concerned points. Thank you for your kind understanding
- Please note that items with "送料無料" (Free delivery in Japanese) stated are items that have free shipping offers
only within Japan. Items shipped outside Japan are not eligible for this offer.
When the destination is overseas, oversea shipping fee (4%) will be charged.
The delivery cost is determined by the weight of the ordered product and is included in the items bill.
We will let you know the total amount as soon as the shipping fee has been determined.
- CREDIT CARDS & DEBIT CARD
We accept credit cards and debit cards. The following credit cards and debit cards can be used:
*When an order paid with a debit card is cancelled, it will takes 40-45 days for refunds. Specific period of time
for refunds will depends on the credit card company. Please contact the credit card company for detailed information.
*Order cannot be accepted when the account and credit card holder's are different.
We will need to cancel the order and ask you to re-order using a credit card that the holder's is same as the account .
Payment could be made through PayPal.
Should payment be made through PayPal, please check the mail from our shop for the correct amount and
order will be shipped after payment is confirmed.
You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website included in the e-mail and settle the payment within 7 days.
Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 7 days after the
above e-mail is sent, your order shall be automatically cancelled.
An extra fee will add the amount to the occasion of transfer by the customer burden.
Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
* Please be noted that in the case of using Rakuten Super Points, total bill amount on automatic reply mail from
Rakuten Ichiba may be different.
- BANK TRANSFER
When the destination is overseas, oversea shipping fee (4%) is added to the Delivery fee.
The minimum charge(2,500JPY) to withdraw your payment from our account is also added to the Delivery fee.
But, the bank transfer fee will be charged separately by the bank you use.
If there is a shortage, we can't ship your package.
So, please confirm how much it costs carefully.
Bank account information.
SWIFT code: HIROJPJT
Yokogawa branch (branch code: 014)
savings account (account number: 2201135)
* For customers who chose bank transfer:
After making the bank transfer, we strongly advise you to contact your bank to double-check.
If you don't recieve a shipment completion notification from us, after the stated days after making the bank transfer
are over. Please contact as soon as possible.
JP POST EMS
Your order will be shipped to you via Japan Post EMS.
Japan Post is a speedy delivery service that delivers to more than 120 countries.
With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
You can track your package with the tracking code provided and it will be delivered within a week.
◆Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
*Be careful to give a gift to someone who lives overseas because the customs duties are imposed to the receiver.
Please note that we do not accept returns and exchanges of products.
If for any reason you receive your order damaged, please contact us for either an exchange or refund as soon
To claim insurance to shipping company or post office, it will be necessary to check the damaged item.
So please do not throw the damaged item away.
* There might be some differences between the photo and the package of the product due to the changes of
specifications and details of the manufacturer. Please inquire before purchasing the product if you are concern
about any possible changes between the package and the photo of the product. We might not be able to fulfil
your requests and inquiries after the product being purchased.
* To avoid shipping the wrong products or quantity of an order , we do not accept changes of items and quantity after an order being placed. If you wish to change the items or quantity, order will need to be cancelled and you will have to place a new order again. Should you have any questions regarding, please contact us through email in advance. We appreciate your cooperation.
Regarding our customers’ personal information (address, , e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business. Thank you for your
◆ Prohibited and Restricted Goods
Please be aware that we may not be able to ship to the countries listed as follows.