Contact Rakuten Global Market 90 days from the day after the date you placed your order.
After investigating and confirming that the issue is eligible for coverage, Rakuten Global Market will compensate* you for the amount of purchase up to 300,000 JPY (including shipping).
*the number of times you may request a refund each year is limited.
For more details about our coverage or to submit a request for investigation, check the links below
Go to Rakuten Global Market FAQ