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Shipping Discount
Up to 4,500 JPY OFF

Orders over 10,000 JPY

Until July 19th 2018 9:59 AM (JST)

Conditions Apply

How to Participate

Eligible Area

Eligible Area

USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, China, Taiwan, Hong Kong, South Korea and Macau

Shipping PROMO

Shipping PROMO

Eligible items display
the "Shipping PROMO" icon

Single order at a single store

Single order at a single store

Your order must be made at a single store & exceed a total of 10,000 JPY

How to Participate

Eligible Area

Eligible Area

USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, China, Taiwan, Hong Kong, South Korea and Macau

Shipping PROMO

Shipping PROMO

Eligible items display
the "Shipping PROMO" icon

Single order at a single store

Single order at a single store

Your order must be made at a single store & exceed a total of 10,000 JPY

Top Selection

Only shops displayed here are eligible for shipping discount.
Shipping discount is available for all the products sold by these shops.

* Select your shipping region to see eligible shops and products

Rules

Pre-Entry Coupon Campaign
Coupon Pre-Entry Period July 5, 2018 10:00 AM (JST) - July 10, 2018 9:59 AM (JST)
Coupon Usage Period July 10, 2018 10:00 AM (JST) - July 19, 2018 9:59 AM (JST)
Benefit 1,000JPY off coupon

* This Coupon is available for all shops who accept coupon.(Not limited to shops participating shipping discount campaign)

* Click HERE to check which shops accept this coupon.
Threshold A single order equal to or greater than 11,000 JPY(tax included) from a single shop with the same order number.

* The original price before applying Rakuten Super Points.

* The original price before applying Alipay 5% discount(see more HERE).

* Purchase amount does not include shipping, wrapping or import duties(if any).
Coupon Restriction • 1,000 JPY coupon is available for the first 1,000 eligible orders(first come first served basis).

• You need to be registered as a Rakuten member to use points or coupons. (Register from HERE)

• When the coupon is used up, this coupon code will no longer be available at checkout.

• The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.

• Each user can use the same coupon code only once.

• Only 1 coupon can be used per purchase.

• Address in Japan is not eligible. Only oversea address or forwarding companies' address in Japan are eligible.(Check out our official forwarding service partners HERE).

• If an order with an applied coupon is cancelled after the coupon usage period, you would not get that coupon back.
Shipping Discount Campaign
Campaign Period July 10, 2018 10:00 AM (JST) - July 19, 2018 9:59 AM (JST)
Participating Shops Shops listed on this page
Participating Countries and Regions USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, China, Taiwan, Hong Kong, South Korea and Macau

Items shipped to Alaska and Hawaii are eligible.

Items shipped to other US Territories including Guam and to APO FPO are NOT eligible.
Benefit Shipping discount up to 4,500JPY(only available for orders made in participating shops and shipped to participating regions).
Threshold A single order equal to or greater than 10,000 JPY(tax included) from a single shop with the same order number.

* The price after applying coupon.

* The price before applying Rakuten Super Points.

* The price before applying Alipay 5% discount(see more HERE).

* Purchase amount does not include shipping, wrapping or import duties(if any).
Other Conditions • For the shipping fee that exceeds 4,500JPY shall be paid by the buyer.

• The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.

• The shipping method is EMS Direct Shipping only.

• The shipping cost on checkout page is the price before discount. The discounted price will be shown in the final confirmation e-mail from shops.

• Japan address and Forwarding company's address are not eligible.

• There is no limitation how many times you get this benefit. You may make separate purchases.

• The last shipment date of orders eligible for this campaign is August 17, 2018 (JST). Any orders shipped after this date will not be eligible for this offer.
Cancellation Each store has its own cancellation policy. (Click HERE) Please confirm with each shop for further information.
Import Tariff related information • The product price displayed does not include any customs duty or import taxes that may be imposed by the destination country or region.

• For applicable customs and tax policies please see below:

China: http://www.customs.gov.cn/publish/portal0/
Hong Kong: https://www.customs.gov.hk/tc/trade_facilitation/prohibited_articles/imports/index.html
Macau: https://www.customs.gov.mo/cn/customs1.html
Taiwan: https://www.trade.gov.tw/Pages/List.aspx?nodeID=1255
US: https://www.cbp.gov/trade/basic-import-export/internet-purchases
South Korea: https://www.customs.go.kr/kcshome/main/index.do
Singapore: https://www.customs.gov.sg/individuals/buying-over-the-internet
Canada: https://www.cbsa-asfc.gc.ca/comm-eng.html#_s3
UK: https://www.gov.uk/government/publications/uk-trade-tariff-import-prohibitions-and-restrictions/uk-trade-tariff-import-prohibitions-and-restrictions
Russia: https://www.export.gov/article?id=Russia-Import-Tariffs
Thailand: http://en.customs.go.th/cont_strc_simple.php?lang=en&top_menu=&current_id=14223132414d505f4b
Malaysia: http://www.customs.gov.my/en/tp/pages/tp_ie.aspx
Remarks • You must pay a full shipping fee if you cancel your order after it is shipped for any reason (e.g. not wanting to pay customs duty).

• Large purchases and high value purchases may result in your package(s) being detained at Customs.

• Rakuten Super Points cannot be used to pay shipping fees.

• Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.

• This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.

• In the event of a conflict between different translations of these rules, the English translation will prevail.

FAQ

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to participate in this campaign?

A2) No. Both members and non-members may participate in this campaign.

Q3) Do I need to be a member of Rakuten to use coupon or points?

A3) Yes, you need to be registered as a member to use coupons and points.
"How to use points"
"How to use Coupon"
"How to check if a Shop Accepts Coupons"

Q4) Which stores and items are eligible for this campaign?

A4) All the stores listed on the campaign page are eligible.

Q5) Is there a limit to the number of orders I can make to be eligible for the shipping discount benefit?

A5) No, there is no limit to the number of orders you can make to enjoy the shipping discount benefit.

Q6) Is there a minimum purchase amount for an individual order to qualify for shipping discount campaign?

A6) The minimum amount of an individual order to participate in the campaign is 10,000 Japanese yen(tax included). Single order = order from single shop.
* The amount after coupon is applied
* The amount before points are applied
* The amount before Alipay 5% discount is applied

Q7) How much additional shipping fee do I need to pay if the shipping cost of the single order exceeds 4,500JPY?

A7) Please contact merchants for the detail shipping amount to confirm additional cost to pay if the shipping cost exceeds 4,500JPY.

Q8) How can I keep the shipping cost under 4,500JPY?(shipping cost free)

A8) Please refer EMS Tariff
For shipping to UK and Russia: 
Your package weight needs to be less than or equal to 1.5KG based on EMS Tariff. When your package weight is equal to 2KG, then the shipping cost will be 5,000JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 500JPY)
For shipping to USA and Canada: 
Your package weight needs to be less than or equal to 2KG based on EMS Tariff.
When your package weight is equal to 2.5KG, then the shipping cost will be 5,200JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 700JPY)
For shipping to China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Thailand and Malaysia:
Your package weight needs to be less than or equal to 3KG based on EMS Tariff.
When your package weight is equal to 3.5KG, then the shipping cost will be 4,800JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 300JPY)

Q9) If I cancel some items in an order, causing the total amount to fall below 10,000 Japanese yen, do I still qualify for the campaign?

(For example, I purchased a product which costs 10,000 Japanese yen. But then I cancelled an item that I purchased at the price of 3,000 Japanese yen, thus the final total amount I have to make payment for is 7,000 Japanese yen.)

A9) Unfortunately you will not be eligible for the shipping discount. In such a case, the final amount of that order is 7,000 Japanese yen, which does not meet the requirement to qualify for the campaign.

Q10) For Rakuten Super Points, as long as the original price of the order meets the criteria before using points, you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 10,000 Japanese yen. After using 3,000 Japanese yen worth of points, the actual amount I have to make payment for is 7,000 Japanese yen.)

A10) Yes. For Rakuten Super Points, if the price of your order meets the criteria before applying Rakuten Super Points, you can participate in this campaign.

Q11) For coupons, as long as the original price of the order meets the criteria before using coupons you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 10,000 Japanese yen. After using coupons, the actual amount I have to make payment for decreases to 9,000 Japanese yen.)

A11) No. For coupons, even if the original price of your order meets the criteria before applying coupon, you are not eligible to participate in this campaign if the final payment amount after applying coupon falls below the threshold.

Q12) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A12) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are time-limited points, any points that have not expired will be refunded.

Q13) How long does it take for the goods to be shipped?

A13) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q14) Will I Need to Pay Customs, Duties or Tax Fees ?

A14) Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Custom Institutions of the destination country or region.

Q15) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A15) Normally, it takes stores 2 to 3 working days to process your email. If you do not receive any email replies from the store after 3 working days, please contact Rakuten's Member Support Center.
Online customer service: <Click HERE to chat with online customer service>

Q16) When will be the last shipment date of my order eligible for this campaign? A merchant may ship out after the free shipping campaign period.

A16) The last shipment date of this offer is August 17, 2018 Japan Standard Time. Any orders shipped after this date will not be eligible.

Q17) I would like to get coupon, how can I participate in Coupon Pre-Entry?

A17) Login to your Rakuten account(if you don’t have an account, you need to register), and click "Get Coupon" button during Pre-Entry Coupon period(July 5th 10:00AM(JST) to July 10th 09:59AM(JST)). After this period, you are no longer able to get this coupon.

Q18) I entered Pre-Entry Coupon campaign and got coupon code. How can I use this coupon?

A18) The coupon will show up at checkout page automatically. There will be an option(s) to select which coupon you would like to use, so please select 1,000JPY discount coupon.

Q19) What happen if the coupon is used up before I use?

A19) Unfortunately, in that case, you are no longer able to use the coupon. We have limitation of the number of coupon usage(1,000 coupons), and it's first come first served basis.

Q20) Which shops can I use the coupon at?

A20) The coupon is available for all shops who accept coupon and not limited only to shops participating shipping discount campaign.

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