Friend Referral Program

Earn 1500 JPY
Worth of Points
on Your First Purchase.

Campaign Period: Apr 16, 2019 10:00 AM (JST) -
*First purchase over 6,000JPY / Registration & Submission Required /
Limited-Time Points and other conditions apply.

What is Rakuten Global Market?
JUST FOR YOU JUST FOR YOU

Step 1: Register for Rakuten membership

Step 1: Register for Rakuten membership

Sign up for free

Step 2: Type your friend's email address and submit.

Step 2: Type your friend's email address and submit.

Your Friend’s emaill address

* Input your friend's email address and submit; you only need to submit once.
* First purchase over 6,000 JPY is eligible.
* Only purchases made after the submission and during the promotion period are eligible.
* Package forwarding services (by our official partners only) are also eligible.

Step 3: Purchase over 6,000 JPY* on your first purchase

*First purchase amount excluding shipping fee.

Step 3:  Purchase over 6,000 JPY* on your first purchase

Get started

Earn 1,500 JPY worth of Points!

Earn 1,500 JPY worth of Points!

You will earn 1,500 Rakuten Super Points.
Keep earning more points by inviting your friends too!

Check how to invite friends

A Place to Discover Japan

Fashion, sports, watches, sweets and more!
Buy quality products from shops located all over Japan.

Earn Rakuten Super Points for any purchase and redeem the points you saved.
You will receive 1 point for every 100 JPY you spend.

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Shipped to over 200 countries and
regions directly from +10,000 shops.

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1 Rakuten Super Point ⇔ 1 JPY

We have a variety of quality
products from Japan.

Rules

Friend Referral Program Rules
What is the benefit of this progam? Starting April 16, 2019 10:00 JST, referrers can earn Rakuten Super Points if referred register as a member for Rakuten and then make a purchase on Rakuten Global Market or Rakuten Ichiba through our official forwarding parters or shipped to an address outside of Japan set in this rule. In additon to, referred can earn Rakuten Super Points following the campaign criteria and making a first purchase over the required threshold. See details below:
For Referrer 1.      Referrer can earn 500 Limited-Time Rakuten Super Points for every referred friend who made a purchase and submitted their referrer’s email address registered with Rakuten on this page. See rules for referred for details.
2.  Referrer must be a Rakuten member who has made a purchase on Rakuten Global Market or Rakuten Ichiba in the past and checked out the purchase as a registered member, at the time of referring their friend.
3.      In order for referrer to earn points, referred must:
i. Become a Rakuten member
ii.   Submit the referrer's e-mail address on this page by clicking the button "Submit." Submission must be made prior to the first purchase.
iii.  Make a purchase on Rakuten Global Market or Rakuten Ichiba through our official forwarding companies or shipped to an address outside of Japan, with the first order greater than or equal to 6,000 Japanese Yen, after cancellation is reflected.
For Referred 1.      Referred can earn 1,500 Limited-Time Rakuten Super Points when referred by an existing Rakuten member, and follow the steps below.
2.      In order for referred to earn points:
i. Must be referred by past Rakuten purchaser and existing Rakuten member* Please see requirements for the referrer for details.
ii. Become a Rakuten member
iii.   Submit the referrer's e-mail address on this page by clicking the button "Submit." Submission must be made prior to the first purchase.
iv.  Make a purchase on Rakuten Global Market or Rakuten Ichiba through our official forwarding companies or shipped to an address outside of Japan, with the first order greater than or equal to 6,000 Japanese Yen, after cancellation is reflected.
3.      Cannot be combined with 1,000 Rakuten Super Point New Customer Promotion. If referred makes an entry for the 1,000 Rakuten Super Point New Customer Promotion, (in addition to an entry for the Friend Referral Program), referred will only be granted 1,500 Limited-Time Rakuten Super Points
4.      Can only be granted once for the first purchase
5.      If your first purchase is not equal to or greater than 6,000 JPY, you will not be eligible to participate in this campaign.
6.  Referred will submit referrer's email address for sole purpose of this limited campaign.
About Eligible Purchases 1.      Referred must make a purchase greater than or equal to 6,000 Japanese Yen after cancellation is reflected (in addition to submitting referrer’s registered email address and becoming a Rakuten Member).
2.    Any cancelled orders will not qualify for this program, regardless of whether the cancellation was initiated by you or the merchant.
3.      Shipping costs, gift wrapping fees, and import duties (if any) will not be counted toward the purchase amount of your order.
4.  Out-of-stock items and cancellations will not count towards your final purchase amount, and may affect your eligibility to this program (even if the cancellation was not initiated by you).
5.    In case that you use any discount coupon to purchase, the purchase amount will be calculated based on the item price after the discount is applied.
6.    Total amount of order must exceed 6,000 JPY after usage of coupons. Points calculation is based on the purchase value (including tax) and after any coupons are applied.
Point Granting If referred user submits referral's appropriate e-mail address and purchases between 1st to the end of the month, both referred and referrer will be awarded Bonus Rakuten Super Points at the end of the following month and will expire in 3 months. Note: e-mail submission of referral required prior to referred's first purchase.
About Rakuten Super Points ・ Upon using the awarded Rakuten Super Points, if any cancellation or changes in the order amount occur after the expiration date, your Rakuten Super Points will not be refunded.
・ Rakuten Super Points (both Regular and Limited-Time) cannot be used to pay shipping fees.
・ The "Friend Referral Rakuten Super Points" earned in this program are considered "Limited-Time Rakuten Super Points" and will be distributed separately from "Regular Rakuten Super Points," which are earned under normal conditions and displayed at checkout.
Click HERE to learn the differences between "Regular Rakuten Super Points" and "Limited-Time Rakuten Super Points"
・ One Rakuten Super Point is worth one JPY for purchases on both Japan Rakuten Ichiba website and the Rakuten Global Market website.
・ Platinum/Gold/Silver/Regular members can use up to 30,000 Rakuten Super Points per order. Diamond members can use up to 500,000 Rakuten Super Points per order.
・ Platinum/Gold/Silver/Regular members can use up to 100,000 (cumulative) Rakuten Super Points per month. Diamond members can use up to 500,000 (cumulative) Rakuten Super Points per month.
Collection and Use of Rakuten Super Points are subject to the terms:
* Click here to learn more about Rakuten Super Points
Remarks Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price
limited purpose of referrer submitting referred's email address and that Rakuten will not be contacting referred directly
Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have violated the terms and conditions of this program in its own discretion.
This program may be changed, stopped, or terminated by Rakuten Global Market without any prior notification.
All dates and times are according to Japan Standard Time (JST).
Use of the Rakuten Super Points is subject to the rules as set out in the help page
This agreement has been prepared in multiple languages for your reference and convenience. In the event of any inconsistency, the English version shall apply.

FAQ

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to participate in this campaign?

A2) Yes, both referrals and referred must be a Rakuten Member at the time of the purchase.

Q3) Do I need to be a member of Rakuten to use points?

A3) Yes, you need to be registered as a member to use points.
"How to use points"

Q4) For Referrer: How can I see if my referrals made a purchase and if they took all action needed to participate in this program?

A4) Unfortunately, we cannot provide information in real time. The only way you will know if your friend was successfully eligible for the program, you will be granted 500 Bonus Rakuten Super Points on the following month.

Q5) For Referrer: I am a past purchaser but am not a registered member, can I earn points after my referral purchased and took all necessary actions?

A5) Unfortunately, no. You will need to have a past purchase as a registered member and logged in at the time of purchase, to be able to successfully refer. However, you can still make a purchase as a registered customer now and refer to your friends any time after.

Q6) For Referrer: How many friends can I refer to?

A6) There are no limitations, you can refer to as many as you would like.

Q7) For Referrer: It has been over 6 months and I still have not received Points. Why?

A7) This means that although you referred your friends to shop with us, no one has taken the necessary steps to earn the points yet.

Q8) For Referrer: Do I have to give my email address to my friends?

A8) Yes, this is a requirement in the eligibility. Remember, the e-mail address will need to match what is registered with Rakuten.

Q9) For Referred: What if I was not referred from an existing customer of Rakuten?

A9) Unfortunately, you will not be able to participate in this program. However, we are also holding ‘New Customter Promotion' and you can earn Rakuten Super Points with your first purchase of greater than or equal to 6,000 JPY. For more details, please check the link HERE

Q10) For Referred: Can I participate in both ‘New Customer’ promotion and this ‘Friend Referral’ program?

A10) No, if you make an entry for New Customer Promotion in addition to submitting referral's e-mail address, we will only grant you the maximum Rakuten Super Points of 1,500 Points

Q11) For Referred: What if I purchase before I make submit e-mail of referral? Will I still be eligible?

A11) You must submit a referral's e-mail prior to making a purchase. If not you may not be eligible for the 1,500 Rakuten Super Points.

Q12) For Referred: Can I participate in other Rakuten Super Point promotion on my first purchase and still get the 1,500 Bonus Points?

A12) Yes. However please keep in mind your first purchase as a registered customer will need to be greater than or equal to 6,000 JPY after coupon usage and before Point usage. Also please keep in mind to be eligible for a separate campaign, you will need to be eligible based on the other campaign rules as well.

Q13) For Referred: If my first purchase is not greater than or equal to 6,000 JPY, can I purchase again to be eligible for the program?

A13) Unfortunately, no you will only be eligible for your first purchase

Q14) For Referred: I submitted a wrong email address (from referrer). How can I fix this so I can be eligible?

A14) You can resubmit with proper e-mail address again. But please make sure your first purchase will need to be after the re-submission of the referral's e-mail address.

Q15) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A15) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are Limited-Time points, any points that have not expired will be refunded.

Q16) How long does it take for the goods to be shipped?

A16) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q17) Will I Need to Pay Customs, Duties or Tax Fees?

A17) Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Custom Institutions of the destination country or region.

Q18) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A18) Normally, it takes stores 2 to 3 working days to process your email. If you do not receive any email replies from the store after 3 working days, please contact Rakuten' s Member Support Center.
Online customer service: <Click HERE to chat with online customer service>

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