moonfestival2018

Moon Festival 2018

Discount Coupon

10% Bonus points back

*Conditions apply

Promotion 1

Coupon promotion has ended. Thank you for your participation!

Promotion 2

Point Entry Period:
Sep.14, 2018 10:00AM (JST) ~
Sep.20, 2018 9:59AM (JST)

Enter for 10%
POINT BACK!

*Maximum of 10,000 Limited-Time Rakuten Super Points will be rewarded to all eligible users.

Forwarding service (only provided by official partner) is also eligible

You need to enter to be eligible for
10% points back

*Each user only need to make an entry once

1 Rakuten Super Point is worth 1 JPY

Learn how to shop on Rakuten using Rakuten Super Points>>

Grab Bags

*Shipping fee included

*Select your shipping region to see eligible products
*As lucky bag inventory is limited, please check the inventory status of your chosen products at Checkout

Over 10,000 JPY Grab bags

*Shipping fee included

Over 15,000 JPY Grab bags

*Shipping fee included

Over 20,000 JPY Grab bags

*Shipping fee included

Over 10,000 JPY Grab bags

*Shipping fee included

Over 15,000 JPY Grab bags

*Shipping fee included

Over 20,000 JPY Grab bags

*Shipping fee included

Over 10,000 JPY Grab bags

*Shipping fee included

Over 15,000 JPY Grab bags

*Shipping fee included

Over 20,000 JPY Grab bags

*Shipping fee included

Over 10,000 JPY Grab bags

*Shipping fee included

Over 15,000 JPY Grab bags

*Shipping fee included

Over 20,000 JPY Grab bags

*Shipping fee included

Over 10,000 JPY Grab bags

*Shipping fee included

Over 15,000 JPY Grab bags

*Shipping fee included

Over 20,000 JPY Grab bags

*Shipping fee included

Rules

Campaign Period 9/11/2018 10:00 AM - 9/20/2018 9:59 AM (JST). (JST = Japan Standard Time)
Benefit period Coupon 9/11/2018 10:00 AM - 9/14/2018 9:59 AM (JST). (JST = Japan Standard Time)
Bonus Rakuten Super Points 9/14/2018 10:00 AM - 9/20/2018 9:59 AM (JST). (JST = Japan Standard Time)
Benefits Coupon 1,000 JPY coupon with purchase equal to or greater than 10,000 JPY (tax included) from a single shop.

1,500 JPY coupon with purchase equal to or greater than 15,000 JPY (tax included) from a single shop.

2,000 JPY coupon with purchase equal to or greater than 20,000 JPY (tax included) from a single shop.
Bonus Rakuten Super Points All Rakuten Members who meet the promotion conditions stated in "Bonus Rakuten Super Points Restrictions" can get 10% of the total accumulated purchase amount (after any coupon is applied) back in the form of "Limited-Time Rakuten Super Points"(excluding any shipping & handling fees). Each Rakuten Member can receive up to 10,000 limited-time Bonus Rakuten Super Points as a result of this promotion.
Coupon Restrictions 1) i) 1,000 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 10,000 JPY (tax included).
* 1,000 JPY coupon is available for the first 1,000 eligible orders
ii) 1,500 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 15,000 JPY (tax included).
* 1,500 JPY coupon is valid for threshold equal or greater than 15,000 JPY and is available for the first 2,000 eligible orders
iii) 2,000 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 20,000 JPY (tax included).
* 2,000 JPY coupon is available for the first 1,000 eligible orders

2) Threshold to use this coupon is the original price before applying Rakuten Super Points.

3) Only 1 coupon can be used per purchase.

4) Purchase amount does not include shipping, wrapping or import duties (if any)

5) If an order with an applied coupon is cancelled after the coupon validity expires, you would not have that coupon usage restored

6) You must be a registered Rakuten Member in order to use the coupon

7) You may enjoy Alipay 5% discount and this coupon in combination when coupon thresholds and Alipay discount rules are fulfilled.

* <<Click HERE>> for more information on Alipay 5% discount (only available in Simplified Chinese)

8) To qualify for the coupon benefit, your order must be shipped to an address outside of Japan or address within Japan provided by any forwarding companies to be eligible for the benefit.

*Check out our official forwarding service partners <<HERE>>

9) There is a limit on the number of coupons issued (i.e. first come first served basis) and once the coupons run out, a customer cannot use the coupon.

* <<Click here>> to learn how to use Coupons

* Each user can use the same coupon up to twice.

* Actual amount of discount is in Japanese Yen

Please contact the shop for the shipping fee handling.
Bonus Rakuten Super Points Restrictions 1) Eligible purchases must be made through registered Rakuten Member accounts during the promotion period ( <<Click here>> to register for free).

2) You must make an entry through the entry button during the Campaign Period to be eligible for the "Bonus Rakuten Super Points" promotion by clicking the "Enter & Receive Points" button on the promotion page. Only registered Rakuten Members will be eligible to enter. If you are not registered as a Rakuten member, please register and log in before entering.

3) The total accumulated purchase amount must be equal to or greater than 15,000 JPY* (tax included) to qualify for the promotion.
Total accumulated purchase amount:
- The total purchase value from one or more shops
- The price after Alipay 5% discount is applied
- The price before Rakuten Super Points are used
- After applying coupon or any other discounts
- Excludes shipping fee and import duties
- Exclude canceled orders

4) Any cancelled orders will not qualify for this promotion, regardless of whether the cancellation was requested by you or the shop.

5) Your order must be shipped either to an address outside of Japan or shipping address within Japan provided by our official forwarding companies to be eligible for this promotion.
<<Click here>> to find out who our official forwarding companies are.

6) The Bonus Rakuten Super Points earned in this promotion are "Limited-Time Rakuten Super Points." For this promotion, the Bonus Rakuten Super Points will be awarded on October 19th, 2018 (JST) and will expire on January 18th, 2019 (JST).

7) The "Bonus Rakuten Super Points" earned in this promotion are considered "Limited-Time Rakuten Super Points" and will be distributed separately from "Regular Rakuten Super Points," which are earned under normal conditions and displayed at checkout.

<<Click here>> to learn the differences between "Regular Rakuten Super Points" and "Limited-Time Rakuten Super Points"

8) Rakuten Super Points (both Regular and Bonus) cannot be used to pay shipping fees.

9) Upon using the awarded Bonus Rakuten Super Points, if any cancellation or changes in the order amount occur after the expiration date, your Rakuten Super Points will not be refunded.

10) Points calculation is based on the total accumulated purchase amount (including tax, excluding shipping and handling fees, after applying coupon or any other discounts, before using existing Rakuten Super Points).

*Please don't forget to use the Bonus Rakuten Super Points before they expire.

* Each user can only receive a maximum of 10,000 Bonus Rakuten Super Points from the promotion regardless of the number of purchases.

* One Rakuten Super Point is worth one JPY for purchases on both Japan Rakuten Ichiba website and the Rakuten Global Market website.

* The minimum point usage is 1 Rakuten Super Points per order.

*Platinum/Gold/Silver/Regular members can use up to 30,000 Rakuten Super Points per order.
Diamond members can use up to 500,000 Rakuten Super Points per order.

* Platinum/Gold/Silver/Regular members can use up to 100,000 (cumulative) Rakuten Super Points per month.
Diamond members can use up to 500,000 (cumulative) Rakuten Super Points per month.

11) Collection and Use of Rakuten Super Points are subject to the terms. <<Click here>> for more details.

* <<Click here>> to learn more about Rakuten Super Points

12) Entry can be made after purchase, as long as the purchase is made during the promotion period.
How to purchase in Rakuten Global Market 1) Search the product you want (you could enter the product name in the search box in Japanese if you cannot find the match result in your language)

2) Add items to the Cart (some items require you to choose the color, size, etc. before you can add them to the Cart)

3) Check out with the items (you can use the coupon as well as points if you have any).

4) After completing the checkout process, you will first receive an automatic email from the system immediately (The transaction is not complete yet. This is NOT an order confirmation, but an email informing you that your request has been sent to the shop. No need to reply.)

5) You will need to REPLY to the second email which informs you of the final total price including shipping fee, to confirm your order.
    *Some shops may not send you a second email, in which case your order is placed without you knowing the final total price including the shipping fee. In such a case, please contact the shop directly if you would like to know the final price before your order is placed.

The email will include the final price you need to pay (purchase amount + shipping fee)

If you do not reply to the second email in time, your order may be cancelled by the shop.

*Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price.

* <<Click here>> for more details on payment methods

* <<Click here>> for more details on shipping rate and methods

* <<Click here>> for more details on how to shop

* <<Click here>> for more details on return and cancellation policy
Remarks Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.

This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.

Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region.
These charges must be paid separately by the customer.
For more information, please contact the Customer Institutions of the destination country or region.

In the event of a conflict between different translations of these rules, the English translation will prevail.

FAQ

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to use coupon or points?

A2) Yes, you need to be registered as a member to use coupons and points.
"How to use Coupon"
"How to check if a Shop Accepts Coupons"
"How to use points"

Q3) Is there a minimum purchase amount for Coupon and Bonus Rakuten Super Points?

A3) Yes, there is a minimum purchase amount for both Coupon and Bonus Rakuten Super Point.

Coupon minimum purchase amount:
i) 1,000 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 10,000 JPY (tax included).

ii) 1,500 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 15,000 JPY (tax included).

iii) 2,000 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 20,000 JPY (tax included).

Bonus Rakuten Super Points:
Total accumulated purchase amount must be equal to or greater than 15,000 JPY (tax included) in order to qualify for the promotion.
Total accumulated purchase amount:
- The total purchase value from one or more shops
- The price after Alipay 5% discount is applied
- The price before points are used
- After applying coupon or any other discounts
- Excludes shipping fee and import duties
- Exclude canceled orders

Q4) If I cancel some items in an order, causing the total amount to fall below 10,000/ 15,000/ 20,000 Japanese yen, do I still qualify for the Coupon campaign?

(For example, I purchased 4 items, and the original total accumulated purchase amount is 16,000 JPY. I then cancelled one of the item, which costs 6,000 JPY and now the total accumulated purchase amount of the order is 10,000 JPY. Do I still qualify for 15,000 JPY Bonus Rakuten Super Points?)

A4) Unfortunately no. In such case, the final amount of that order is 6,000 JPY, which does not meet the requirement to qualify for the Coupon campaign threshold of 10,000 JPY.

Q5) If I cancel some items in an order, causing the total accumulated purchase amount to fall below 15,000 Japanese yen, do I still qualify for the Bonus Rakuten Super Points campaign?

(For example, I purchased 4 items, and the original total accumulated purchase amount is 16,000 JPY. I then cancelled one of the item, which costs 6,000 JPY and now the total accumulated purchase amount of the order is 10,000 JPY. Do I still qualify for 15,000 JPY Bonus Rakuten Super Points?)

A5) Unfortunately no. In such case, the total accumulated purchase amount is 10,000 JPY, which does not meet the requirement to qualify for the Bonus Rakuten Super Points threshold of 15,000 JPY.

Q6) The actual amount that I have to make payment does not exceed 15,000 Japanese yen after using Coupon. Do I qualify for the Bonus Rakuten Super Point campaign?

(For example, I purchased a product, which costs 17,000 Japanese yen. After using 1,000 Japanese Yen coupon and 3,000 Japanese Yen worth of Rakuten Super points, the actual amount I have to make payment for is 13,000 Japanese yen.)

A6) Yes. The campaign rule for Bonus Rakuten Super Points is accumulated product price after coupon discount is deducted and before Rakuten Super Points are used. In this example, 1,000 Japanese Yen coupon was used making the total payment price (not including shipping + taxes ) 16,000 JPY, making this person eligible for the Bonus Rakuten Super Points

Q7) The actual amount that I have to make the payment exceeds 15,000 Japanese yen and I would like to spend Rakuten Super Points at the checkout. Can I still earn 10% of the accumulated purchase amount as Bonus Rakuten Super Points for this campaign (if I use Rakuten Super Points)?

(For example, I purchased a product, which costs 17,000 Japanese yen. After using 5,000 Japanese Yen worth of Rakuten Super points at the checkout, the actual amount I have to make payment for is 12,000 Japanese yen and total amount of Bonus Rakuten Super Points I will receive is 1,700.)

A7) Yes, the campaign rule for Bonus Rakuten Super Points is accumulated product price after coupon discount is deducted and before Rakuten Super Points are used. In this example, the total payment price is 17,000 Japanese Yen (not including shipping + taxes, before Rakuten Super Points are used), making this person eligible for the Bonus Rakuten Super Points (10%) which is 1,700 Bonus Rakuten Super Points.

Q8) If I acquire Coupon before September 14 9:59 AM (JST) and have not used it, can I still use it at checkout during Bonus Rakuten Super Points campaign (September 14, 10 AM JST - September 20, 9:59 AM JST)?

A8) No, the coupon will be expired after 14 September 9:59 AM (JST).
Coupon is only valid during the Coupon campaign period (9/11/2018 10:00 AM - 9/14/2018 9:59 AM (JST).

Q9) When will I be awarded with Bonus Rakuten Super Points and is there an expiry date?

A9) The Bonus Rakuten Super Points will be awarded on October 19th, 2018 (JST) and will expire on January 18th, 2019 (JST).

Q10) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A10) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.

If the Rakuten Super Points are limited-time points, any points that have not expired will be refunded.

Q11) How long does it take for the goods to be shipped?

A11) Usually, the items will be delivered within 3 to 14 days after the purchase.

Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q12) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A12) Normally, it takes the store 2 to 3 working days to process your email. If you do not receive any email reply from the store after 3 working days, please contact Rakuten’ s Member Support Centre.

Online customer service: <Click here to chat with online customer service>

Still need some help? Contact us!

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