Free Shipping
from Japan

Up to 4,500 JPY OFF
Orders over 11,000 JPY

Campaign Period: Oct.10, 2018 10:00 AM - Oct.19, 2018 9:59 AM (JST)

*Conditions apply

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Qualifications

  • Items
  • Items with Shipping PROMO icon on shop / item search page are eligible. See all Participating Shops.
  • Price
  • Order must be made at a single shop and exceed a total of 11,000 JPY.
  • Area
  • USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, China, Taiwan, Hong Kong, South Korea and Macau

Click here for more information

Select your shipping region to see eligible shops and products

Rules

Free Shipping Campaign Rules
Benefit Period October 10, 2018 10:00 AM (JST) - October 19, 2018 9:59 AM (JST)
Participating Shops Shops listed on this page
Participating Regions * China, Canada, UK, Hong Kong, Korea, Macau, Malaysia, Russia, Singapore, Thailand, Taiwan, US

* Items shipped to Alaska and Hawaii are eligible.

* Items shipped to other US Territories including Guam and to APO FPO are NOT eligible.
Benefit * Shipping discount up to 4,500JPY(only available for orders made in participating shops and shipped to participating regions).
Threshold * A single order equal to or greater than 11,000 JPY (tax included) from a single shop with the same order number.

* The price after applying coupon.

* The price before applying Rakuten Super Points.

* The price before applying Alipay 5% discount(see more HERE ).

* Purchase amount does not include shipping, wrapping or import duties(if any).
Other conditions * For the shipping fee that exceeds 4,500JPY shall be paid by the buyer.

* The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.

* The shipping method is EMS Direct Shipping only.

* The shipping cost on checkout page is the price before discount. The discounted price will be shown in the final confirmation e-mail from shops.

* Japan address and Forwarding company's address are not eligible.

* There is no limitation how many times you get this benefit. You may make separate purchases.

* The last shipment date of orders eligible for this campaign is November 18, 2018 (JST). Any orders shipped after this date will not be eligible for this offer.
Cancellation Each store has its own cancellation policy. Click HERE Please confirm with each shop for further information.
Import Tariff related information * The product price displayed does not include any customs duty or import taxes that may be imposed by the destination country or region.

* For applicable customs and tax policies please see below:

China

Hong Kong

Macau

Taiwan

US

South Korea

Singapore

Canada

UK

Russia

Thailand

Malaysia
Remarks * You must pay a full shipping fee if you cancel your order after it is shipped for any reason (e.g. not wanting to pay customs duty).

* Large purchases and high value purchases may result in your package(s) being detained at Customs.

* Rakuten Super Points cannot be used to pay shipping fees.

* Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.

* This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.

* In the event of a conflict between different translations of these rules, the English translation will prevail.
Coupon Campaign Rules
Benefit Period October 10, 2018 10:00 AM (JST) - October 19, 2018 9:59 AM (JST)
Benefit 1,000JPY off coupon

* This Coupon is available for all shops who accept coupon.(Not limited to shops participating shipping discount campaign)
Threshold * A single order equal to or greater than 12,000 JPY (tax included) from a single shop with the same order number.

* Threshold to use this coupon is the original price before applying Rakuten Super Points.

* The original price before applying Alipay 5% discount (see more HERE ).

* Purchase amount does not include shipping, wrapping or import duties (if any)
Other conditions * 1,000 JPY coupon is available for the first 3,000 eligible orders(first come first served basis).

* You need to be registered as a Rakuten member to use points or coupons. (Register from HERE )

* The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.

* Only 1 coupon can be used per purchase.

* If an order with an applied coupon is cancelled after the coupon validity expires, you would not have that coupon usage restored

* To qualify for the coupon benefit, your order must be shipped to an address outside of Japan or address within Japan provided by any forwarding companies to be eligible for the benefit.

*Check out our official forwarding service partners HERE.

*There is a limit on the number of coupons issued (i.e. first come first served basis) and once the coupons run out, a customer cannot use the coupon.

* Click HERE to learn how to use Coupons

* Each user can use the same coupon up to twice.

* Please contact the shop for the shipping fee handling.

FAQ

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to participate in this campaign?

A2) No. Both members and non-members may participate in this campaign.

Q3) Do I need to be a member of Rakuten to use coupon or points?

A3) Yes, you need to be registered as a member to use coupons and points.
"How to use points"
"How to use Coupon"
"How to check if a Shop Accepts Coupons"

Q4) Which stores and items are eligible for this campaign?

A4) All the stores listed on the campaign page are eligible.

Q5) Is there a limit to the number of orders I can make to be eligible for the shipping discount benefit?

A5) No, there is no limit to the number of orders you can make to enjoy the shipping discount benefit.

Q6) Is there a minimum purchase amount for an individual order to qualify for shipping discount campaign?

A6) The minimum amount of an individual order to participate in the campaign is 11,000 Japanese yen (tax included). Single order = order from a single shop.

* The amount after coupon is applied
* The amount before points are applied
* The amount before Alipay 5% discount is applied

Q7) How much additional shipping fee do I need to pay if the shipping cost of the single order exceeds 4,500JPY?

A7) Please contact merchants for the detail shipping amount to confirm additional cost to pay if the shipping cost exceeds 4,500JPY.

Q8) How can I keep the shipping cost under 4,500 JPY? (shipping cost free)

A8) Please refer EMS Tariff

For shipping to UK and Russia: 
Your package weight needs to be less than or equal to 1.5KG based on EMS Tariff.
When your package weight is equal to 2KG, then the shipping cost will be 5,000JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 500JPY)

For shipping to USA and Canada: 
Your package weight needs to be less than or equal to 2KG based on EMS Tariff.
When your package weight is equal to 2.5KG, then the shipping cost will be 5,200JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 700JPY)

For shipping to China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Thailand and Malaysia:
Your package weight needs to be less than or equal to 3KG based on EMS Tariff.
When your package weight is equal to 3.5KG, then the shipping cost will be 4,800JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 300JPY)

Q9) If I cancel some items in an order, causing the total amount to fall below 11,000 Japanese yen, do I still qualify for the campaign?

(For example, I purchased a product which costs 11,000 Japanese yen. But then I cancelled an item that I purchased at the price of 5,000 Japanese yen, thus the final total amount I have to make payment for is 6,000 Japanese yen.)

A9) Unfortunately you will not be eligible for the shipping discount. In such a case, the final amount of that order is 6,000 Japanese yen, which does not meet the requirement to qualify for the campaign.

Q10) For Rakuten Super Points, as long as the original price of the order meets the criteria before using points, you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 11,000 Japanese yen. After using 3,000 Japanese yen worth of points, the actual amount I have to make payment for is 8,000 Japanese yen.)

A10) Yes. For Rakuten Super Points, if the price of your order meets the criteria before applying Rakuten Super Points, you can participate in this campaign.

Q11) For coupons, as long as the original price of the order meets the criteria before using coupons you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 11,000 Japanese yen. After using coupons, the actual amount I have to make payment for decreases to 9,000 Japanese yen.)

A11) No. For coupons, even if the original price of your order meets the criteria before applying coupon, you are not eligible to participate in this campaign if the final payment amount after applying coupon falls below the threshold.

Q12) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A12) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are time-limited points, any points that have not expired will be refunded.

Q13) How long does it take for the goods to be shipped?

A13) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q14) Will I Need to Pay Customs, Duties or Tax Fees?

A14) Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Custom Institutions of the destination country or region.

Q15) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A15) Normally, it takes stores 2 to 3 working days to process your email. If you do not receive any email replies from the store after 3 working days, please contact Rakuten's Member Support Center.
Online customer service: <Click HERE to chat with online customer service>

Q16) When will be the last shipment date of my order eligible for this campaign? A merchant may ship out after the free shipping campaign period.

A16) The last shipment date of this offer is November 18, 2018 Japan Standard Time. Any orders shipped after this date will not be eligible.

Q17) I entered the campaign and got the 'get coupon code'. How can I use this coupon?

A17) The coupon will show up at checkout page automatically. There will be an option(s) to select which coupon you would like to use, so please select 1,000 JPY discount coupon.

Q18) What happen if the coupon is used up before I use?

A18) Unfortunately, in that case, you are no longer able to use the coupon. We have a limitation on the number of coupon usage(3,000 coupons), and it's first come first served basis.

Q19) Which shops can I use the coupon at?

A19) The coupon is available for all shops who accept coupon and not limited only to shops participating shipping discount campaign.

Still need some help? Contact us!

Start Chat

Available from 10AM to 6PM (JST)

1,000 JPY

Coupon

Orders over 12,000 JPY

GET COUPON Coupon Acquired Coupon Acquired
Check your coupon
Coupon Expired Copuon Finished

*3,000 Coupons Available
*Coupon may be used up to 2 times by
each registered member.

*Forwarding Service eligible

Oct.10, 2018 10:00 AM - Oct.19, 2018 9:59 AM (JST)

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