HAPPY LUNAR NEW YEAR 2019

Free Shipping Up to 4,500 JPY Off

Free Shipping
Up to 4,500 JPY Off

Orders over 12,000 JPY

COUPON

2,000 JPY
OFF

Campaign Period: Jan 17, 2019 10:00 AM - Jan 25, 2019 9:59 AM (JST)

Package Forwarding ineligible
Eligible Items Eligible Areas

and other conditions apply

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Qualifications

  • Items
  • Items with Shipping PROMO icon are eligible. See all the shops from here.
  • Price
  • Your order at one shop must exceed 12,000 JPY in total.
  • Areas
  • USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, Mainland China, Taiwan, Hong Kong, South Korea and Macau

Click here for more information

Select your shipping destination to see eligible shops and products.

See Participating Shops

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Rules

Free Shipping Campaign Rules
Benefit Period 01/17/2019 10:00 AM - 01/25/2019 9:59 AM (JST). (JST = Japan Standard Time)
Participating Shops Shops listed on this page
Participating Regions * China, Hong Kong, Taiwan, U.S., South Korea, Canada, Malaysia, Russia, Thailand, Singapore, UK, Macau
* Items shipped to Alaska and Hawaii are eligible.
* Items shipped to other US Territories including Guam and to APO FPO are NOT eligible.
Benefit * Shipping discount up to 4,500 JPY(only available for orders made in participating shops and shipped to participating regions).
Threshold * A single order equal to or greater than 12,000 JPY (tax included) from a single shop with the same order number.
* The price after applying coupon.
* The price before applying Rakuten Super Points.
* Purchase amount does not include shipping, wrapping or import duties(if any).
Other conditions * For the shipping fee that exceeds 4,500 JPY shall be paid by the buyer.
* The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.
* The shipping method is EMS Direct Shipping only.
* The shipping cost on checkout page is the price before discount. The discounted price will be shown in the final confirmation e-mail from shops.
* Japan address and Forwarding company's address are not eligible.
* There is no limitation how many times you get this benefit. You may make separate purchases.
* The last shipment date of orders eligible for this campaign is February 22, 2019 (JST). Any orders shipped after this date will not be eligible for this offer.
Cancellation Each store has its own cancellation policy. Click HERE Please confirm with each shop for further information.
Import Tariff related information * The product price displayed does not include any customs duty or import taxes that may be imposed by the destination country or region.
* For applicable customs and tax policies please see below:
China
Hong Kong
Macau
Taiwan
US
South Korea
Singapore
Canada
UK
Russia
Thailand
Malaysia
Remarks * You must pay a full shipping fee if you cancel your order after it is shipped for any reason (e.g. not wanting to pay customs duty).
* Large purchases and high value purchases may result in your package(s) being detained at Customs.
* Rakuten Super Points cannot be used to pay shipping fees.
* Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.
* This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.
*For any purchase made on Rakuten Global Market, after completing the checkout process, you will first receive an automatic email from the system immediately (The transaction is not complete yet. This is NOT an order confirmation, but an email informing you that your request has been sent to the shop. No need to reply.) You will need to REPLY to the second email which informs you of the final total price including shipping fee, to confirm your order. Some shops may not send you a second email, in which case your order is placed without you knowing the final total price including the shipping fee. In such a case, please contact the shop directly if you would like to know the final price before your order is placed. The email will include the final price you need to pay (purchase amount + shipping fee) If you do not reply to the second email in time, your order may be cancelled by the shop.
*Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price.
* In the event of a conflict between different translations of these rules, the English translation will prevail.
Coupon Campaign Rules
Benefit Period 01/17/2019 10:00 AM - 01/25/2019 9:59 AM (JST). (JST = Japan Standard Time)
Benefit 2,000 JPY off coupon
* This Coupon is available for all shops who accept coupon.(Not limited to shops participating shipping discount campaign)
Threshold * A single order equal to or greater than 20,000 JPY (tax included) from a single shop with the same order number.
* Threshold to use this coupon is the original price before applying Rakuten Super Points.
* Purchase amount does not include shipping, wrapping or import duties (if any)
Other conditions * 2,000 JPY coupon is available for the first 2,000 eligible orders(first come first served basis).
* You need to be registered as a Rakuten member to use points or coupons. (Register from HERE )
* The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.
* Only 1 coupon can be used per purchase.
* If an order with an applied coupon is cancelled after the coupon validity expires, you would not have that coupon usage restored
* To qualify for the coupon benefit, your order must be shipped to an address outside of Japan or address within Japan provided by any forwarding companies to be eligible for the benefit. *Check out our official forwarding service partners HERE .
*There is a limit on the number of coupons issued (i.e. first come first served basis) and once the coupons run out, a customer cannot use the coupon.
* Click here to learn how to use Coupons
* Each user can use the same coupon up to twice.
* Please contact the shop for the shipping fee handling.

FAQ

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to participate in this campaign?

A2) No. Both members and non-members may participate in this campaign.

Q3) Do I need to be a member of Rakuten to use coupon or points?

A3) Yes, you need to be registered as a member to use coupons and points.
"How to use points"
"How to use Coupons"
"How to check if a Shop Accepts Coupons"

Q4) Which stores and items are eligible for this campaign?

A4) All the stores listed on the campaign page are eligible.

Q5) Is there a limit to the number of orders I can make to be eligible for the shipping discount benefit?

A5) No, there is no limit to the number of orders you can make to enjoy the shipping discount benefit.

Q6) Is there a minimum purchase amount for an individual order to qualify for the shipping discount?

A6) The minimum amount of a single order to qualify for the discount is 12,000 JPY (tax included). Single order = an order from a single shop.

* The amount after coupon is applied
* The amount before points are applied

Q7) How much additional shipping fee do I need to pay if the shipping cost of a single order exceeds 4,500 JPY?

A7) Please contact each store to confirm the additional shipping fee to pay if the shipping cost exceeds 4,500 JPY.

Q8) How can I keep the shipping cost under 4,500 JPY? (shipping cost free)

A8) Please refer EMS Tariff

For shipping to UK and Russia: 
Your package weight needs to be less than or equal to 1.5KG based on EMS Tariff.
When your package weight is equal to 2KG, then the shipping cost will be 5,000JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 500JPY)

For shipping to USA and Canada: 
Your package weight needs to be less than or equal to 2KG based on EMS Tariff.
When your package weight is equal to 2.5KG, then the shipping cost will be 5,200JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 700JPY)

For shipping to China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Thailand and Malaysia:
Your package weight needs to be less than or equal to 3KG based on EMS Tariff.
When your package weight is equal to 3.5KG, then the shipping cost will be 4,800JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 300JPY)

Q9) If I cancel some items in an order, causing the total amount to fall below 12,000 JPY, do I still qualify for the shipping discount?

(For example, I purchased a few products which in total cost 13,000 JPY. But then I cancelled an item that cost 5,000 JPY, making the final amount I have to pay 8,000 JPY.)

A9) Unfortunately you will not be eligible for the shipping discount. In such a case, the final amount of that order is 8,000 JPY, which does not meet the requirement to qualify for the discount.

Q10) For Rakuten Super Points, as long as the original price of the order meets the criteria before using points, you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 13,000 JPY. After using 3,000 points, the actual amount I have to pay is 10,000 JPY.)

A10) Yes. For Rakuten Super Points, if the price of your order meets the criteria before applying Rakuten Super Points, you can participate in this campaign.

Q11) For coupons, as long as the original price of the order meets the criteria before using coupons you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 13,000 Japanese yen. After using coupons, the actual amount I have to make payment for decreases to 9,000 Japanese yen.)

A11) No. For coupons, even if the original price of your order meets the criteria before applying coupon, you are not eligible to participate in this campaign if the final payment amount after applying coupon falls below the threshold.

Q12) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A12) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are time-limited points, any points that have not expired will be refunded.

Q13) How long does it take for the goods to be shipped?

A13) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q14) Will I Need to Pay Customs, Duties or Tax Fees ?

A14) Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Custom Institutions of the destination country or region.

Q15) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A15) Normally, it takes stores 2 to 3 working days to process your email. If you do not receive any email replies from the store after 3 working days, please contact Rakuten's Member Support Center.
Online customer service: <Click HERE to chat with online customer service>

Q16) When will be the last shipment date of my order eligible for this campaign? A merchant may ship out after the free shipping campaign period.

A16) The last shipment date of this offer is February 22, 2019 Japan Standard Time. Any orders shipped after this date will not be eligible.

Q17) I entered the campaign and got the coupon. How can I use this coupon?

A17) The coupon will show up at checkout page automatically. There will be an option(s) to select which coupon you would like to use, so please select 2,000 JPY discount coupon.

Q18) What happen if the coupon is used up before I use?

A18) Unfortunately, in that case, you are no longer able to use the coupon. We have limitation of the number of coupon usage (2,000 coupons), and it's first come first served basis.

Q19) Which shops can I use the coupon at?

A19) The coupon is available for all shops who accept coupon and not limited only to shops participating shipping discount campaign.

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