Free Shipping
up to 4500 JPY

Find Your Favorite

Qualifications

  • Period
  • Nov 20, 2018 10:00 AM - Nov 30, 2018 9:59 AM (JST)
  • Order
  • An order at one shop must exceed 10,000JPY in total to qualify for this shipping discount promotion.
  • Areas
  • USA, Canada, UK, Russia, Singapore, Thailand, Malaysia, Mainland China, Taiwan, Hong Kong, South Korea and Macau
  • Shipping
  • Direct shipping only. Forwarding services are not eligible.

Click here for more information

*Due to Canada Post strikes, considerable delays are expected in the delivery of airmail packages to Canada. Please check the latest information. (Nov 15, 2018)

Hot Items

See Participating Shops

HOW TO ENJOY CYBER DEALS

What is Cyber Deals?

Which deal is the best for me?

What are Rakuten Super Points?
Can I get rewarded with them for all my purchases??

I am new to Rakuten Global Market.

I am worried about shipping method and fee…

I love Japan and Japanese products!

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What is Cyber Deals?

Cyber Deals is a global revolution of the online shopping space that originated in Japan. It piggybacks on the November shopping events in various cultural spheres and spreads all the benefits Rakuten Global Market can possibly offer all throughout November.

Among the seasonal sales events at this time of year is Singles' Day in China, Black Friday in the United States, and the world-famous Cyber Monday.

Japan is a country that welcomes different things and coexists with them. We at Rakuten are also lighting a beacon from the Far East of Asia and rising up to entertain all the cyber shoppers of the world!

【Cyber Deals Benefits】
1. 1200JPY & 2500JPY Off Coupon
2. 10% Bonus Points Back
3. Free Shipping Up to 4500 JPY
+ Lottery to Win Flight Ticket to Japan

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Which deal is the best for me?

All of them!

But if you want to enjoy an instant discount, Coupon will be the best.

And if you plan to buy not-so-expensive stuff, you must check 10% Bonus Points Back*. This campaign allows you to shop from one shop or multiple shops, and earn benefit as long as your consolidated order value is greater than or equal to 14,000JPY*.

And if you want to save on shipping fee from a specific shop, you cannot miss the Free Shipping deal*!

*Conditions Apply.

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What are Rakuten Super Points? Can I get rewarded with them for all my purchases??

Yes. You can get rewarded with at least 1% back in Rakuten Super Points on every purchase. Every 1 Rakuten Super Point is worth 1 JPY. In 10% Bonus Points Back campaign, you can earn an extra 10% Rakuten Super Points (limited-time use) on your purchases*.

Don’t miss this chance!

*Conditions Apply.

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I am new to Rakuten Global Market

You are lucky to reach to this page! If you are a new user, Cyber Deals is the best option for you to maximize benefits.

In addition to three campaign benefits of Cyber Deals, you can join new user campaign. You can get rewarded with 1,000 Rakuten Super Points (worth 1,000 JPY) when your first orders made at a single shop over 6,000JPY*.

*Conditions Apply.

Click here to see Quick Start Guide and receive 1,000 points >>

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I am worried about the shipping method and fee…

Free Shipping campaign covers your shipping fee up to 4500 JPY*! It is a great chance to save shipping cost if your product is relatively heavy.

However, if you wish to use a forwarding service, please be aware that it is not eligible for Free Shipping campaign, but only direct shipping. Both forwarding services and direct shipping are eligible the for Coupon and 10% Points Back campaign.

*Conditions apply.

Shipping Countries and Regions
Shipping Fee
Payment Method
Forwarding Services

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I love Japan and Japanese products!

Thank you for being interested in us!

Our pages feature popular Japanese items, traditional Japanese events and seasonal items etc.. You can enjoy buying them and learn about Japanese culture by visiting these pages.

Explore more on Rakuten Global Market >>

Please subscribe to our newsletter from here to make an entry.

Click here for more information

Rules

Coupon

10% Bonus Points

Free Shipping

Lottery

Coupon Rules
Campaign Period 11/6/2018 10:00 AM - 11/13/2018 9:59 AM (JST). (JST = Japan Standard Time)
Campaign Period: 1,000JPY coupon Acquisition & Usage: 11/9/2018 08:00PM - 11/13/2018 09:59 AM (JST = Japan Standard Time)
Benefits 1,200 JPY coupon with purchase equal to or greater than 12,000 JPY (tax included) from a single shop.
2,500 JPY coupon with purchase equal to or greater than 20,000 JPY (tax included) from a single shop.
New: 1,000 JPY coupon with purchase equal to or greater than 10,000 JPY (tax included) from a single shop.
Coupon Restrictions 1) i) 1,200 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 12,000 JPY (tax included). * 1,200 JPY coupon is available for the first 1,300 eligible orders
ii) 2,500 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 20,000 JPY (tax included). * 2,500 JPY coupon is available for the first 1,000 eligible orders
iii) 1,000 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 10,000 JPY (tax included). * 1,000 JPY coupon is available for the first 3,000 eligible orders
2) Threshold to use this coupon is the original price before applying Rakuten Super Points.
3) Only 1 coupon can be used per purchase.
4) Purchase amount does not include shipping, wrapping or import duties (if any)
5) If an order with an applied coupon is cancelled after the coupon validity expires, you would not have that coupon usage restored
6) You must be a registered Rakuten Member in order to use the coupon
7) You may enjoy Alipay 5% discount and this coupon in combination when coupon thresholds and Alipay discount rules are fulfilled.
* Click HERE for more information on Alipay 5% discount (only available in Simplified Chinese)
8) To qualify for the coupon benefit, your order must be shipped to an address outside of Japan or address within Japan provided by any forwarding companies to be eligible for the benefit. *Check out our official forwarding service partners HERE .
9) There is a limit on the number of coupons issued (i.e. first come first served basis) and once the coupons run out, a customer cannot use the coupon.
* Click here to learn how to use Coupons
* Each user can use the same coupon up to twice.
* Actual amount of discount is in Japanese Yen
Please contact the shop for the shipping fee handling.
Remarks Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.
This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.
Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Customer Institutions of the destination country or region.
*For any purchase made on Rakuten Global Market, after completing the checkout process, you will first receive an automatic email from the system immediately (The transaction is not complete yet. This is NOT an order confirmation, but an email informing you that your request has been sent to the shop. No need to reply.) You will need to REPLY to the second email which informs you of the final total price including shipping fee, to confirm your order. Some shops may not send you a second email, in which case your order is placed without you knowing the final total price including the shipping fee. In such a case, please contact the shop directly if you would like to know the final price before your order is placed. The email will include the final price you need to pay (purchase amount + shipping fee) If you do not reply to the second email in time, your order may be cancelled by the shop.
*Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price.
In the event of a conflict between different translations of these rules, the English translation will prevail.
Bonus Rakuten Super Points Rules
Campaign Period 11/13/2018 10:00 AM - 11/20/2018 9:59 AM (JST). (JST = Japan Standard Time)
Benefits All Rakuten Members who meet the promotion conditions stated in "Bonus Rakuten Super Points Restrictions" can get 10% of the total accumulated purchase amount (after any coupon is applied) back in the form of "Limited-Time Rakuten Super Points"(excluding any shipping & handling fees). Each Rakuten Member can receive up to 10,000 limited-time Bonus Rakuten Super Points as a result of this promotion.
Bonus Rakuten Super Points Restrictions 1) Eligible purchases must be made through registered Rakuten Member accounts during the promotion period ( Click here to register for free).
2) You must make an entry through the entry button during the Campaign Period to be eligible for the "Bonus Rakuten Super Points" promotion by clicking the "Enter" button on the promotion page. Only registered Rakuten Members will be eligible to enter. If you are not registered as a Rakuten member, please register and log in before entering.
3) The total accumulated purchase amount must be equal to or greater than 14,000 JPY* (tax included) to qualify for the promotion. Total accumulated purchase amount: - The total purchase value from one or more shops - The price after Alipay 5% discount is applied - The price before Rakuten Super Points are used - After applying coupon or any other discounts - Excludes shipping fee and import duties - Exclude canceled orders
4) Any cancelled orders will not qualify for this promotion, regardless of whether the cancellation was requested by you or the shop.
5) Your order must be shipped either to an address outside of Japan or shipping address within Japan provided by our official forwarding companies to be eligible for this promotion. Click here to find out who our official forwarding companies are.
6) The Bonus Rakuten Super Points earned in this promotion are "Limited-Time Rakuten Super Points." For this promotion, the Bonus Rakuten Super Points will be awarded on December 17th, 2018 (JST) and will expire on March 17th, 2019 (JST).
7) The "Bonus Rakuten Super Points" earned in this promotion are considered "Limited-Time Rakuten Super Points" and will be distributed separately from "Regular Rakuten Super Points," which are earned under normal conditions and displayed at checkout.
Click here to learn the differences between "Regular Rakuten Super Points" and "Limited-Time Rakuten Super Points"
8) Rakuten Super Points (both Regular and Bonus) cannot be used to pay shipping fees.
9) Upon using the awarded Bonus Rakuten Super Points, if any cancellation or changes in the order amount occur after the expiration date, your Rakuten Super Points will not be refunded.
10) Points calculation is based on the total accumulated purchase amount (including tax, excluding shipping and handling fees, after applying coupon or any other discounts, before using existing Rakuten Super Points).
*Please don't forget to use the Bonus Rakuten Super Points before they expire.
* Each user can only receive a maximum of 10,000 Bonus Rakuten Super Points from the promotion regardless of the number of purchases.
* One Rakuten Super Point is worth one JPY for purchases on both Japan Rakuten Ichiba website and the Rakuten Global Market website.
* The minimum point usage is 1 Rakuten Super Points per order.
*Platinum/Gold/Silver/Regular members can use up to 30,000 Rakuten Super Points per order. Diamond members can use up to 500,000 Rakuten Super Points per order.
* Platinum/Gold/Silver/Regular members can use up to 100,000 (cumulative) Rakuten Super Points per month. Diamond members can use up to 500,000 (cumulative) Rakuten Super Points per month.
11) Collection and Use of Rakuten Super Points are subject to the terms. Click here for more details.
* Click here to learn more about Rakuten Super Points
12) Entry can be made after purchase, as long as the purchase is made during the promotion period.
Remarks Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.
This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.
Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Customer Institutions of the destination country or region.
*For any purchase made on Rakuten Global Market, after completing the checkout process, you will first receive an automatic email from the system immediately (The transaction is not complete yet. This is NOT an order confirmation, but an email informing you that your request has been sent to the shop. No need to reply.) You will need to REPLY to the second email which informs you of the final total price including shipping fee, to confirm your order. Some shops may not send you a second email, in which case your order is placed without you knowing the final total price including the shipping fee. In such a case, please contact the shop directly if you would like to know the final price before your order is placed. The email will include the final price you need to pay (purchase amount + shipping fee) If you do not reply to the second email in time, your order may be cancelled by the shop.
*Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price.
In the event of a conflict between different translations of these rules, the English translation will prevail.
Free Shipping Campaign Rules
Benefit Period 11/20/2018 10:00 AM - 11/30/2018 9:59 AM (JST). (JST = Japan Standard Time)
Participating Shops Shops listed on this
Participating Regions * China, Hong Kong, Taiwan, U.S., South Korea, Canada, Malaysia, Russia, Thailand, Singapore, UK, Macau
* Items shipped to Alaska and Hawaii are eligible.
* Items shipped to other US Territories including Guam and to APO FPO are NOT eligible.
Benefit * Shipping discount up to 4,500JPY(only available for orders made in participating shops and shipped to participating regions).
Threshold * A single order equal to or greater than 10,000 JPY (tax included) from a single shop with the same order number.
* The price after applying coupon.
* The price before applying Rakuten Super Points.
* The price before applying Alipay 5% discount(see more HERE ).
* Purchase amount does not include shipping, wrapping or import duties(if any).
Other conditions * For the shipping fee that exceeds 4,500JPY shall be paid by the buyer.
* The threshold and the actual discount amount are both in Japanese Yen. Any other currencies are only for your reference.
* The shipping method is EMS Direct Shipping only.
* The shipping cost on checkout page is the price before discount. The discounted price will be shown in the final confirmation e-mail from shops.
* Japan address and Forwarding company's address are not eligible.
* There is no limitation how many times you get this benefit. You may make separate purchases.
* The last shipment date of orders eligible for this campaign is December 18, 2018 (JST). Any orders shipped after this date will not be eligible for this offer.
* The last shipment date of orders eligible and being shipped to Canada for this campaign is January 18, 2019 (JST). Any orders shipped after this date will not be eligible for this offer. (Updated on 11/20/2018 JST)
Cancellation Each store has its own cancellation policy. Click HERE Please confirm with each shop for further information.
Import Tariff related information * The product price displayed does not include any customs duty or import taxes that may be imposed by the destination country or region.
* For applicable customs and tax policies please see below:
China
Hong Kong
Macau
Taiwan
US
South Korea
Singapore
Canada
UK
Russia
Thailand
Malaysia
Remarks * You must pay a full shipping fee if you cancel your order after it is shipped for any reason (e.g. not wanting to pay customs duty).
* Large purchases and high value purchases may result in your package(s) being detained at Customs.
* Rakuten Super Points cannot be used to pay shipping fees.
* Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this promotion or have violated the terms and conditions of this promotion.
* This promotion may be changed, stopped or terminated by Rakuten Global Market without any prior notification.
*For any purchase made on Rakuten Global Market, after completing the checkout process, you will first receive an automatic email from the system immediately (The transaction is not complete yet. This is NOT an order confirmation, but an email informing you that your request has been sent to the shop. No need to reply.) You will need to REPLY to the second email which informs you of the final total price including shipping fee, to confirm your order. Some shops may not send you a second email, in which case your order is placed without you knowing the final total price including the shipping fee. In such a case, please contact the shop directly if you would like to know the final price before your order is placed. The email will include the final price you need to pay (purchase amount + shipping fee) If you do not reply to the second email in time, your order may be cancelled by the shop.
*Please be aware that while most merchants include consumption tax in the final product price, some merchants may exclude consumption tax from the final product price.
* In the event of a conflict between different translations of these rules, the English translation will prevail.
Lottery Rule
Entry Period 11/01/2018 10:00 AM - 11/30/2018 9:59 AM (JST). (JST = Japan Standard Time)
Giveaway Enter for your chance to win a pair flight ticket to Tokyo, Japan. Make an entry by clicking on entry button on Cyber Deals campaign page from November 1, 2018 10:00 AM JST – November 30th, 2018 9:59 AM JST, for a chance to win an international round trip ticket for two to Tokyo, Japan. No purchase necessary. Must be Rakuten registered member, subscribed to Rakuten Global Market News newsletter, have valid Passport and if required valid Visa. Open to everyone age 21 or older at time of entry
Lottery Restriction 1. Eligibility: Lottery open to: • anyone above age 21 (twenty-one) years of age or older at time of entry, • registered Rakuten member (need to be Rakuten member from November 1, 2018 – until December 31, 2018 JST) • Subscribed to Rakuten Global Market News newsletter (need to be subscribed member from November 1, 2018 – until December 31, 2018 JST) • Reachable through email address subscribed to Rakuten Global Market News newsletter (need to be subscribed and reachable from December 1, 2018 – until December 31, 2018 JST). • Must have a valid Passport and if required a valid Visa to travel to Japan. We will be confirming the winner’s passport and visa status prior to booking the tickets. Winners will need to confirm Visa and Passport status has been updated. Check with Ministry of Foreign Affairs Japan website HERE to confirm Visa requirement.
2. To enter: • Lottery starts on November 1, 2018 10:00 am Japan Standard Time (JST) and ends on November 30, 2018 9:59 am JST (the “Lottery period”). • Must be logged in a Rakuten Member at time of ‘entry’ (by clicking enter button on Cyber Deals Campaign page). • Must be subscribed to newsletter and Rakuten member at time of entry until December 31, 2018 23:59 JST
3. Drawing: On or about December 7, 2018 JST, a random drawing from all eligible entries received will be conducted. There will be one prize winner who will be notified via email on or about December 11, 2018. If the prize winner does not respond to the email sent from Rakuten Global Market before December 19, 2018 (23:59 JST) a runner up will be contacted and initial prize winner will not be able to claim the prize.
4. Prize: One Grand Prize consisting of round trip air travel ticket (economy class) for winner and one guest to Narita International Airport or Tokyo International Airport in Haneda. Hotel accommodations and any costs during its stay in Japan are not included in this prize. Travel is valid beginning February 1, 2019 JST and must be completed by May 1, 2019 JST. No substitutions, cash equivalents, or transfer of prize permitted by winner. Winner’s preferred dates of travel are based on availability at time of booking. Prize must be accepted as awarded or prize will be forfeited and awarded to an alternate winner. All costs and expenses associated with prize acceptance and use not specified herein as being provided, including but not limited to visa issuing fee, lodging, transportation costs, meals, gratuities and other expenses incurred by accepting the prize, are the sole responsibility of the winner. Rakuten Global market will not support for the winner and its guest to apply their travel visa to Japan and the winner and its guest will be only responsible for the visa application by each self. Although winner will be able to provide preferred flight dates and chose airport to and from Japan, however Rakuten Global market cannot guarantee exact fly dates/cities based on availability of flight tickets. Winners will not be able to chose airline company. The ticket will be provided to winner through email in a form of e-ticket after winner agrees to the flight details prior to booking. Any changes/modification after e-ticket is issued must be made through an airline company or booking agency. After e-ticket has been issued, support from Rakuten Global market will no longer be available so please contact airline companies and booking companies directly. Rakuten Global Market will not compensate for flight delays and cancelations. The winner will be able to chose one guest for the pair ticket. The pair ticket flight itinerary is required to be the same (for 2 persons) and cannot accommodate different itinerary for the 2 persons.
5. Claim Prize: Winner will be notified via email that is registered with email subscription to Rakuten Global Market News newsletter. If a potential winner cannot be contacted or fails to respond to our attempt to notify them of selection until (December 19, 2018 23:59 JST); if any notification is returned as undeliverable or yields an error of undeliverable type "bounce back" email (regardless if the message is ultimately delivered to the recipient); if potential winner fails to comply with these rules; if a potential winner is unable or unwilling to accept the prize as stated; or if the potential winner cannot be verified as eligible for any other reason, the potential winner is disqualified and an alternate winner is selected. In the event that a potential winner is disqualified for any reason, the next received and eligible entry received that is fully compliant shall be deemed the winner, until the prize is awarded or until two (2) attempts have been made to award the prize and each attempt has failed. If unable to verify eligibility, Rakuten Global Market will select an alternate potential winner within a reasonable time thereafter. We may request the photocopy of the passports and Visa (if required) of the winner and its guest prior to the booking of the ticket.
Remarks Rakuten reserves the right to disqualify any participant who is ineligible or is judged to have participated unfairly in this Lottery or have violated the terms and conditions. This Lottery may be changed, stopped or terminated by Rakuten Global Market without any prior notification. In the event of a conflict between different translations of these rules, the English translation will prevail.

FAQ

Coupon

10% Bonus Points

Free Shipping

Lottery

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to use coupon?

A2) Yes, you need to be registered as a member to use coupons.
"How to use Coupon"
"How to check if a Shop Accepts Coupons"

Q3) Is there a minimum purchase amount for Coupon?

A3) Yes, there is a minimum purchase amount Coupon.

Coupon minimum purchase amount:
i) 1,200 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 12,000 JPY (tax included).

ii) 2,500 JPY Coupon is valid only if a single order exceeds the threshold (single order = an order with the same order number from the same shop), which must be equal to or greater than 20,000 JPY (tax included).

Q4) If I cancel some items in an order, causing the total amount to fall below 12,000/ 20,000 Japanese yen, do I still qualify for the Coupon campaign?

(For example, I purchased 4 items at the same store, and the original amount is 15,000 JPY. I then cancelled one of the item, which costs 6,000 JPY and now the total amount of the order is 9,000 JPY. Do I still qualify for 12,000 JPY coupon?)
A4) Unfortunately no. In such case, the final amount of that order is 9,000 JPY, which does not meet the requirement to qualify for the Coupon campaign threshold of 12,000 JPY.

Q5) If I acquire Coupon before November 13 9:59 AM (JST) and have not used it, can I still use it at checkout during Bonus Rakuten Super Points campaign (November 13, 10 AM JST - November 20, 9:59 AM JST)?

A5) No, the coupon will be expired after 13 November 9:59 AM (JST).
Coupon is only valid during the Coupon campaign period (11/6/2018 10:00 AM - 11/13/2018 9:59 AM (JST).

Q6) How long does it take for the goods to be shipped?

A6) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q7) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A7) Normally, it takes store 2 to 3 working days to process your email. If you do not receive any email reply from the store after 3 working days, please contact Rakuten’ s Member Support Centre.
Online customer service: <Click here to chat with online customer service>

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to use points?

A2) Yes, you need to be registered as a member to use points.
"How to use points"

Q3) Is there a minimum purchase amount for Bonus Rakuten Super Points?

A3) Yes, there is a minimum purchase amount for Bonus Rakuten Super Point.

Total accumulated purchase amount must be equal to or greater than 14,000 JPY (tax included) in order to qualify for the promotion.
Total accumulated purchase amount:
- The total purchase value from one or more shops
- The price after Alipay 5% discount is applied
- The price before points are used
- After applying coupon or any other discounts
- Excludes shipping fee and import duties
- Exclude canceled orders

Q4) If I cancel some items in an order, causing the total accumulated purchase amount to fall below 14,000 Japanese yen, do I still qualify for the Bonus Rakuten Super Points campaign?

(For example, I purchased 4 items, and the original total accumulated purchase amount is 16,000 JPY. I then cancelled one of the item, which costs 6,000 JPY and now the total accumulated purchase amount of the order is 10,000 JPY. Do I still qualify for 14,000 JPY Bonus Rakuten Super Points?)
A4) Unfortunately no. In such case, the total accumulated purchase amount is 10,000 JPY, which does not meet the requirement to qualify for the Bonus Rakuten Super Points threshold of 14,000 JPY.

Q5) The actual amount that I have to make payment does not exceed 14,000 Japanese yen after using Coupon. Do I qualify for the Bonus Rakuten Super Point campaign?

(For example, I purchased a product, which costs 17,000 Japanese yen. After using 1,000 Japanese Yen coupon and 3,000 Japanese Yen worth of Rakuten Super points, the actual amount I have to make payment for is 13,000 Japanese yen.)

A5) Yes. The campaign rule for Bonus Rakuten Super Points is accumulated product price after coupon discount is deducted and before Rakuten Super Points are used. In this example, 1,000 Japanese Yen coupon was used making the total payment price (not including shipping + taxes ) 16,000 JPY, making this person eligible for the Bonus Rakuten Super Points

Q6) The actual amount that I have to make the payment exceeds 14,000 Japanese yen and I would like to spend Rakuten Super Points at the checkout. Can I still earn 10% of the accumulated purchase amount as Bonus Rakuten Super Points for this campaign (if I use Rakuten Super Points)?

(For example, I purchased a product, which costs 17,000 Japanese yen. After using 5,000 Japanese Yen worth of Rakuten Super points at the checkout, the actual amount I have to make payment for is 12,000 Japanese yen and total amount of Bonus Rakuten Super Points I will receive is 1,700.)

A6) Yes, the campaign rule for Bonus Rakuten Super Points is accumulated product price after coupon discount is deducted and before Rakuten Super Points are used. In this example, the total payment price is 17,000 Japanese Yen (not including shipping + taxes, before Rakuten Super Points are used), making this person eligible for the Bonus Rakuten Super Points (10%) which is 1,700 Bonus Rakuten Super Points.

Q7) If I acquire Coupon before November 13 9:59 AM (JST) and have not used it, can I still use it at checkout during Bonus Rakuten Super Points campaign (November 13, 10 AM JST - November 20, 9:59 AM JST)?

A7) No, the coupon will expire after November 13 9:59 AM (JST).
Coupon is only valid during the Coupon campaign period (11/6/2018 10:00 AM - 11/13/2018 9:59 AM (JST).

Q8) When will I be awarded with Bonus Rakuten Super Points and is there an expiry date?

A8) The Bonus Rakuten Super Points will be awarded on December 17th, 2018 (JST) and will expire on March 17th, 2019 (JST).

Q9) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A9) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are limited-time points, any points that have not expired will be refunded.

Q10) How long does it take for the goods to be shipped?

A10) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q11) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A11) Normally, it takes store 2 to 3 working days to process your email. If you do not receive any email reply from the store after 3 working days, please contact Rakuten’ s Member Support Centre.
Online customer service: <Click here to chat with online customer service>

Q1) How to purchase on Rakuten Global Market

Q2) Do I need to be a member of Rakuten to participate in this campaign?

A2) No. Both members and non-members may participate in this campaign.

Q3) Do I need to be a member of Rakuten to use coupon or points?

A3) Yes, you need to be registered as a member to use coupons and points.

"How to use points"
"How to use Coupon"
"How to check if a Shop Accepts Coupons"

Q4) Which stores and items are eligible for this campaign?

A4) All the stores listed on the campaign page are eligible.

Q5) Is there a limit to the number of orders I can make to be eligible for the shipping discount benefit?

A5) No, there is no limit to the number of orders you can make to enjoy the shipping discount benefit.

Q6) Is there a minimum purchase amount for an individual order to qualify for shipping discount campaign?

A6) The minimum amount of an individual order to participate in the campaign is 10,000 Japanese yen (tax included). Single order = order from single shop.
* The amount after coupon is applied
* The amount before points are applied
* The amount before Alipay 5% discount is applied

Q7) How much additional shipping fee do I need to pay if the shipping cost of the single order exceeds 4,500JPY?

A7) Please contact merchants for the detail shipping amount to confirm additional cost to pay if the shipping cost exceeds 4,500JPY.

Q8) How can I keep the shipping cost under 4,500JPY?(shipping cost free)

A8) Please refer EMS Tariff
For shipping to UK and Russia:
Your package weight needs to be less than or equal to 1.5KG based on EMS Tariff.
When your package weight is equal to 2KG, then the shipping cost will be 5,000JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 500JPY)
For shipping to USA and Canada: 
Your package weight needs to be less than or equal to 2KG based on EMS Tariff.
When your package weight is equal to 2.5KG, then the shipping cost will be 5,200JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 700JPY)
For shipping to China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Thailand and Malaysia:
Your package weight needs to be less than or equal to 3KG based on EMS Tariff.
When your package weight is equal to 3.5KG, then the shipping cost will be 4,800JPY.
(In this case, Rakuten covers 4,500JPY, and the buyer needs to pay 300JPY)

Q9) If I cancel some items in an order, causing the total amount to fall below 10,000 Japanese yen, do I still qualify for the campaign?

(For example, I purchased a product which costs 10,000 Japanese yen. But then I cancelled an item that I purchased at the price of 5,000 Japanese yen, thus the final total amount I have to make payment for is 6,000 Japanese yen.)
A9) Unfortunately you will not be eligible for the shipping discount. In such a case, the final amount of that order is 5,000 Japanese yen, which does not meet the requirement to qualify for the campaign.

Q10) For Rakuten Super Points, as long as the original price of the order meets the criteria before using points, you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 10,000 Japanese yen. After using 3,000 Japanese yen worth of points, the actual amount I have to make payment for is 7,000 Japanese yen.)
A10) Yes. For Rakuten Super Points, if the price of your order meets the criteria before applying Rakuten Super Points, you can participate in this campaign.

Q11) For coupons, as long as the original price of the order meets the criteria before using coupons you can participate in this campaign. Is that correct?

(For example, I purchased a product which costs 10,000 Japanese yen. After using coupons, the actual amount I have to make payment for decreases to 9,000 Japanese yen.)
A11) No. For coupons, even if the original price of your order meets the criteria before applying coupon, you are not eligible to participate in this campaign if the final payment amount after applying coupon falls below the threshold.

Q12) After placing an order using Rakuten Super Points, will the points be refunded if the order is cancelled?

A12) Yes. If the Rakuten Super Points used are regular points, the original amount of points will be refunded.
If the Rakuten Super Points are time-limited points, any points that have not expired will be refunded.

Q13) How long does it take for the goods to be shipped?

A13) Usually, the items will be delivered within 3 to 14 days after the purchase.
Actual arrival date depends on the shipping condition. Please confirm with the merchants.

Q14) Will I Need to Pay Customs, Duties or Tax Fees ?

A14) Applicable customs, import duties, and tax may be charged after the parcel arrives in its destination country or region. These charges must be paid separately by the customer. For more information, please contact the Custom Institutions of the destination country or region.

Q15) What should I do if I have a question about my order, but did not receive a reply after emailing the store?

A15) Normally, it takes stores 2 to 3 working days to process your email. If you do not receive any email replies from the store after 3 working days, please contact Rakuten's Member Support Center.
Online customer service: <Click HERE to chat with online customer service>

Q16) When will be the last shipment date of my order eligible for this campaign? A merchant may ship out after the free shipping campaign period.

A16) The last shipment date of this offer is December 18, 2018 Japan Standard Time. Any orders shipped after this date will not be eligible.

Q1) Do I need to make a purchase to make an entry?

A1) No purchase is necessary. You must make an entry on the entry button of the campaign page.

Q2) Can I enter multiple times?

A2) You may be able to enter multiple times (entry button to appear) however we will count 1 entry = person no matter how many times 1 person makes an entry.

Q3) How do I become a registered member?

A3) You can register for a member through HERE

Q4) How do I subscribe to Rakuten Global Market News Newsletter?

A4) You need to have a Rakuten Membership and log in to subscribe to our newsletter HERE

Q5) My passport expires soon, can I still be eligible?

A5) Your passport must be valid and attained prior to your travel days. However, if valid Passport cannot be attained for your trip after we finalized flight bookings, we will not refund or reschedule your bookings.

Q6) I don’t have a Visa, can I still be eligible and apply for Visa?

A6) Your Visa must be valid and attained prior to your travel days. However, if valid Visa cannot be attained for your trip after we finalized flight bookings, we will not refund or reschedule your bookings.

Q7) Do I need a Visa?

A7) Please check with Ministry of Foreign Affairs of Japan website to check Visa requirement HERE

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