Coexisting with COVID-19: We’re All in This Together

Rakuten Group Initiatives

Stop community spread
We are getting through this together!

All of our lives have been impacted by the effects of COVID-19. There are more encouraging signs every day, but in countries and regions around the world, people, families and communities continue to struggle.

As individuals, it is up to every one of us to contribute and help shape a safer tomorrow. Our choices and actions can strengthen our local communities. Strong communities are the foundation of a healthy society.

We extend our sincerest thanks to all those who have worked to keep society going during the pandemic. We continue to stand alongside you.

Rakuten’s ongoing efforts to prevent the spread of COVID-19 will keep adapting to the changing needs of our communities, with safety and efficiency always top of mind.

In order to come this far, we have all had to rethink our daily routines. Let’s stay optimistic, and continue moving forward, together.

Social distancing and
5 requests

Avoiding outings and social gatherings whenever possible. When you do need to go out, remember to keep an appropriate social distance from people at the grocery store, the hospital waiting room and jobs that require employees to be physically present.

Even asymptomatic people with the best of intentions can spread the virus in their communities. By acting responsibly, you might just be protecting someone from yourself.

Rakuten Group Initiatives

Last Updated: June 16, 2021

  • June 2021
  • May 2021
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020

June 2021

Rakuten and Rakuten Medical announce response to workplace COVID-19 vaccination policy

  • June 4, 2021
  • Rakuten Group, Rakuten Medical Japan
  • Japan Initiatives
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May 2021

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May 2020

Donated 3,000 ponchos to Miyagi Prefecture.

  • May 15, 2020
  • Tohoku Rakuten Golden Eagles
  • Japan Initiatives

Rakuten worked with brand ambassadors Stephen Curry (Golden State Warriors), Andrés Iniesta (Vissel Kobe) and Marie Kondo (KonMari) to inspire fans to find creative ways to stay positive while at home through short, home-made videos shared on social media.

Stephen Curry:Youtube
Andres Iniesta:instagram
Marie Kondo:facebook
  • May 22, 2020
  • Rakuten Sports
  • Global Initiatives
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April 2020

Launched a special social distancing initiative.

  • April 3, 2020
  • Rakuten Group
  • Global Initiatives

Rakuten Super Logistics worked with DEFY to donate to Feeding America Foodbanks.

  • April 6, 2020
  • Rakuten Super Logistics (U.S.)
  • Global Initiatives

Rakuten Clutch Special Charity Fund now accepting donations for COVID-19 crisis response.

  • April 14, 2020
  • Rakuten Clutch Special Charity Fund
  • Japan Initiatives

Started offering #TravelExperiencceAtHome content.

  • April 30, 2020
  • Rakuten Travel
  • Japan Initiatives

Started contactless delivery.

  • April 2020
  • Rakuten EXPRESS
  • Japan Initiatives
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March 2020

Special measures for customers affected by the spread of COVID-19

  • March 13, 2020
  • Rakuten General Insurance
  • Japan Initiatives

Announcement regarding the handling of insurance payments due to COVID-19

  • March 14, 2020
  • Rakuten Life Insurance
  • Japan Initiatives

Rakuten Viber also created Viber communities for teachers, providing relevant and handy information to teachers looking for conventional educational alternatives to over 206,000 members to date.

  • March 18, 2020
  • Rakuten Viber
  • Global Initiatives

Rakuten TV added over 100 movies to its video streaming platform available to be viewed free of charge in a number of European countries impacted by the COVID-19 lockdown. The platform has also provided high-profile movies through video-on-demand during the theatrical release period. The company also took part in a CSR activity with one of the main hospitals in Barcelona, donating tablets and movies to patients who cannot see their relatives due to COVID-19 medical quarantine.

  • March 19-20, 2020
  • Rakuten TV
  • Global Initiatives

Ran a campaign in March in support of small businesses and members by giving them more Cash Back when they need it most.

  • March 31, 2020
  • Rakuten Rewards
  • Global Initiatives

Offered new merchants a zero-cost subscription fee for the first year for merchants with offline stores or for those impacted by the COVID-19 lockdown.

  • March to April, 2020
  • Rakuten (Germany)
  • Global Initiatives
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