Following the Transformation of Rakuten Communications!
- May 24, 2022
- by RNN
Rakuten Communications faced a challenging situation in the early days after joining the Rakuten Group. However, it was able to make a sharp recovery through its own management quality improvement program, "Quality Journey." In this video, we introduce how Rakuten Communications employees were able to adopt a customer-oriented mindset and proactively engage in the business, improving the quality of the services they provide and increasing customer satisfaction.
About Rakuten News Network
Rakuten News Network (RNN) is an internal news site providing daily video news about Rakuten to the company's employees around the world.
The videos on this site, which are originally from RNN, offer an insight into the activities of the Rakuten Group and the various services its diverse workforce provides.