Rakuten Insurance Group Enables WFH for Contact Center Staff
- October 23, 2020
- by RNN
Amid the coronavirus crisis, Rakuten Hoken no Sogomadoguchi (Rakuten Insurance General Information Center) has taken decisive action to implement work-from-home (WFH) policies for their customer contact center staff. Although this change, focused on operators in Hokkaido and Okinawa prefectures, posed a significant challenge from an information security perspective, the company found a way to make it work. RNN reports on this successful effort to protect staff while maintaining excellent service quality.
Check out the full report above!
About Rakuten News Network
Rakuten News Network (RNN) is an internal news site providing daily video news about Rakuten to the company's employees around the world.
The videos on this site, which are originally from RNN, offer an insight into the activities of the Rakuten Group and the various services its diverse workforce provides.