Rakuten Insurance Group Enables WFH for Contact Center Staff

October 23, 2020
by RNN

Amid the coronavirus crisis, Rakuten Hoken no Sogomadoguchi (Rakuten Insurance General Information Center) has taken decisive action to implement work-from-home (WFH) policies for their customer contact center staff. Although this change, focused on operators in Hokkaido and Okinawa prefectures, posed a significant challenge from an information security perspective, the company found a way to make it work. RNN reports on this successful effort to protect staff while maintaining excellent service quality.

Check out the full report above!

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