Hospitality Spirit Shines at Rakuten Card Lounge Hawaii

December 23, 2019
by RNN

Rakuten Card has been ranked No.1 for customer satisfaction in Japan’s credit card industry for 10 years running, with its emphasis on “omotenashi (hospitality)” being key to its business philosophy, and this concept runs deep at the Rakuten Card Lounge in Hawaii.

・Rakuten Card Lounge Hawaii https://www.rakuten-card.co.jp/overseas/hawaii/lounge/

Since the first Rakuten Card Lounge opened in Waikiki in August 2017, at T Galleria by DFS, Hawaii, it has been visited by over 300,000 customers. And in September 2019, the second such facility in Hawaii opened at the Ala Moana Shopping Center. In this report,

  • See how the Rakuten Card Lounge staff embody the omotenashi spirit by making improvements based on customer feedback
  • Follow a typical day in the lounge, which begins with a thorough cleaning by all the staff
  • Hear what visitors to the lounge think of its service

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The videos on this site, which are originally from RNN, offer an insight into the activities of the Rakuten Group and the various services its diverse workforce provides.

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