How Ebates inspires loyalty, and even love, from customers: CEO Amit Patel

November 22, 2018
by Rakuten.today
How Ebates inspires loyalty, and even love, from customers: CEO Amit Patel

How happy are Ebates customers? With a Net Promoter Score of 80 (extraordinarily high for a company in any industry), the answer is: very. The reason, CEO Amit Patel explained at Rakuten Optimism 2018, is the company’s commitment to moving on from its initial goal of loyalty to love. So how, as a company, do you get from loyalty to love? Patel shared on stage three ways Ebates has won customers’ love. Create partnerships One reason Ebates customers keep coming back is the company’s commitment to providing them with new and better value in partnership with great brands. Ebates partners […]

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