How AI is empowering Rakuten customers today (and how it might help them tomorrow)

May 16, 2018
by Rakuten.today
How AI is empowering Rakuten customers today (and how it might help them tomorrow)

April 2018 marked one year since the launch of the “Rakuten AI Platform.” The system, a result of a partnership between Rakuten and IBM Japan, was designed to facilitate the introduction of chatbots into the customer support framework of Rakuten’s many online services. Since its inception, the platform has taken […]

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