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Shop Information Payment Method

・Address:6-3-4 Sakahei Bld.103, Nishimachi, Toyota-shi, Aichi, 471-0025, Japan

・Phone Number: +81-(0)565-32-0575

・E-mail info@orbitsurf.jp

・Shop Manager:Ryotaro Kagiya

・Shop Security Manager:Ryotaro Kagiya

We accept Visa, MasterCard, JCB, AMEX and Diners.

We accept PayPal for customers who do not have any of these credit cards.

PayPal  http://link.rakuten.co.jp/1/013/571/

Please let us know which payment mothod you would like to use if you agree to pay PayPal commission in addition, which is 3.9% of (Total order amount) plus JPY40.

We appreciate your understanding.

Please note that I am allowed to take the cancellation arrangements indeed excuse me once when it is not possible to confirm it after the tenth after payment is guided.

Customs Clearances and Duties Shipping /Delivery
・Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

■ About delivery & shipping fees 1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan. 2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due. 3)Your ordered items will be shipped out only after your payment is received.

■Delivery Time The delivery time is estimated to be approximately 3 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Delivery Method After shipment is made, you will receive a tracking number by e-mail EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

■Shipping Fees * All price are listed in Japanese Yen ・EMS The following chart contains EMS prices based on weight and destination to certain countries
* Please check the link provided below for more. http://global.rakuten.com/en/help/shipping/

Cancelation Policy Return and Refund Policy
・We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date. ・Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax Privacy Policy
We will not charge customers with Japan’s consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded. Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.