FAQ

Question
When will you ship my order products?

Answer
It's case‐by‐case.

Case: Commodities in stock
It will be shipped within 1 working day after the payment is confirmed.

Case:Goods out of storage
I send it out as soon as a product arrived from a supplier.

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Question
How can I trace my shipment?

Answer
We tell you tracking codes after we sent to you products.
You can check it on EMS website.

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Question
When will my shipment arrive?

Answer
Delivery times will vary depending on your location. According to the Japan Post, the average delivery time with Registered Mail is:
・ Europe: 3-5 working days

・ United States or Canada: 4 working days

・ Asia or Oceania: 2-7 working days

・ Africa or South America: 4-6 working days

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Question
How much shipping fee?

Answer
Check web site of ems.

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Question
What if I need some information about my order?

Answer
Yes.But email only.Because We Can not speak English.

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Question
I don't understand Japanese, can I purchase?

Answer
Yes,You can.
Since the e-mail that was written in Japanese is an automated e-mail that is sent from the system,you don't need to reply to it.
Our mail will be written in English.

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Question
Can I pay with paypal?

Answer
Yes.
You will select "Bank Transfer" when checkout.
Please type "Paypal" into a "Notes" column.
And then,Please remit to the email is specified.

 

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