Shop Japan. We ship worldwide, bringing Japan directly to you.


 
「WAVE OVERSEAS DIRECT」is the shopping site for "overseas customer" by  WAVE corporation. 



■Business hours

We accept your order on the Internet for 24 hours.

We take a holiday Saturday, Sunday, and a public holiday of Japan.
In addition, even if it is a weekday ,
we close the shop for a reason due to occupational cases,without motifing.




■Privacy Policy

We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.) Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.



■Duties and Taxes

・Japan's consumption tax is not charged with overseas orders.

・However, when the customer uses the overseas shipping service company like "Tenso.com",
we cannot deduct Japanese consumption tax, because we do not send customer's parcel to outside of Japan.  

・Additional import duties and taxes may be charged on customs clearance into your country. 
 
・Customers must be in charge of this additional cost, therefore in this case, 
please pay directly to the delivery agents or the customs office at the time you receive your package.

・The import tax policies are different from countries to countries, 
therefore, please contact the customs office of your living country for more detail.

Shop Overview

Company Name wave corporation
Shop Name Wave overseas direct
Shop Address 1-10-1 Kichijoji-Higashicho Musashino-City Tokyo 180-0002
Shop Phone Number +81-422-23-8733
Shop Fax Number +81-422-20-4490

Payment Options:

Credit Card

We accept credit cards.
The following credit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others
 
Total Amount of Payment is as following:
Product Price + Shipping Fee
 
※Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package
The import tax policies are different from countries to countries, therefore,
please contact the customs office of your living country for more detail.
 
We cannot ship if the shipping address registered in the order
and real shipping address do not match.
 
Please understand that we can not accept cancellation for overseas orders.


About  Pre-Order

You can not order pre-order item together with stock one.
・Please pre-order the one kind of item.( One pre-order item is had one order number )
In case of being some kind of item in one order number,we may cancel your order.

・We demand you the payment by credit card after our sending the item.
・If we can not receive authentication of your credit card before sending item,
we can not send the item.

・Please use your credit card which has expiration date for 2 months after release announce.

・Before sending the pre-order item, we check the authentication of your credit card.
・If we find the problem for your credit card, we inform you by e-mail.

・If our e-mail is refused or your credit card is not update the authentication,
we may cancel your order.

・If you update the termination of your credit card, please contact us by e-mail.

PayPal

We accept PayPal.
After receiving the order confirmation e-mail by our shop,
please proceed with the PayPal payment.

Total Amount of Payment is as following:
Product Price + Shipping Fee

※Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package
The import tax policies are different from countries to countries, therefore,
please contact the customs office of your living country for more detail .

・If you use the "Rakuten point", the charge indicated to the confirmation mail automatically sent from
"Rakuten" may differ from the actual amount of the payment.
Please check our mail carefully.

・You will receive the mail about the transaction of "Paypal" later.

・Please access the link of "PAYPAL" which indicated the e-mail and pay within seven days.
The account name of a payee is "WAVE corporation".

・Shipping:We will ship your package as soon as your payment is confirmed.

・Your order will be cancelled if we cannot confirm your payment within 7days from your order.

・Please be careful not to lose the check paper(or mail) of the payment.

Please understand that we can not accept cancellation for overseas orders.


■About  Pre-Order

・You can not order pre-order item together with stock one.
・Please pre-order the one kind of item.( One pre-order item is had one order number )
・In case of being some kind of item in one order number,we may cancel your order.

・We send you the information of Paypal by e-mail when we have a stock.
・Please access the link of "PAYPAL" which indicated the e-mail and pay within seven days.
・Shipping:We will ship your package as soon as your payment is confirmed.
・If we can not receive the payment in 7 days ( except Saturday and Sunday ),
We may cancel your order.


■Order to Delivery

1) After placing an order, an automatic reply will be sent to you. 
Please note that the money amount mentioned in this e-mail 
are only applied to delivery inside Japan.

2) Soon after the automatic reply, you will receive an e-mail 
with the officially fixed money amount from our shop.
Please check the total amount then.


3)
CASE: A credit card transaction
We ship within three business days from a credit card check.


CASE: A paypal transaction
We ship within three business days from the confirmation your payment.


4)Please check here (EMS site) for approximate delivery time.
There may be delays depending on customs clearance and other various conditions of transportation. 
Please kindly understand.


5)After shipment is made, 
you will receive a tracking number by e-mail.
With the tracking number, you can check the delivery status at the site below.
[ EMS delivery ] 


※We ship our products, taking care very much. 
When the products do not reach you within ten days 
after the scheduled day of arrival, we will check it.
Please ask us by the following :
wave-osd@shop.rakuten.co.jp 

We do not have responsibility about secondary factors, such as delay by a shipping agent.

Shipping Options:

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Return Policy

We can not accept any return/refund/Cancellation caused by customers' preference. 

We take care about the condition of our products very much.
If our product has the shortage of the parts or a defect, 
please ask us within seven days from the scheduled day of arrival.
According to the condition of products,we will send shortaged parts or a replacement.