About Shirohato

Shirohato was established in Kyoto, Japan in 1965. Since then, Shirohato has been in business for over 40 years and has made Kyoto its home. Despite our humble beginnings as a small underwear shop, our owners have managed to expand rapidly, while also maintaining our traditional belief that customer service and quality products should come first.
In 1995, our owners decided to start an E-commerce business and opened our first online store. Since then, we have expanded our business to websites such as Amazon, Yahoo, Qoo10, DeNA, TMALL…etc.
We opened at Rakuten Ichiba in 2000 and then were successively awarded innerwear category shop of the year award for the seventh consecutive year.
Shirohato has always supported and valued all of our customers.
We are pleased to serve our community, our customers, and the vendors who make underwear, hosiery and sleepwear more than just intimate apparel, but a quality experience that goes beyond the lifestyle of underwear.
We are grateful to all of our customers and vendors.

Shop Overview

Company Name Shirohato Co.,Ltd.
Shop Name Shirohato
Shop Address 21 Takedamukaidai-cho,Fushimi-ku Kyoto-city Kyoto 612-8418
Shop Phone Number +81-75-693-4609
Shop Fax Number +81-75-693-4626

Payment Options:

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•American Express


We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Shipping Options:


Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Return Policy

About defective

We always inspect our items for quality but, if by any chance an item is defective we will send a non-defective product for free. (We will pay for shipping.)
Please contact us in advance at shirohato@shop.rakuten.co.jp.
After the arrival of the product, please return within 7 days with the tag still attached. We will replace it with the same product.
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful.

About exchanged or returned goods

In the case of exchanging goods, the returned goods should be returned within 7 days after arriving. (Note, in this case, shipping will be paid for by the customer.)
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful. 

When returning the goods, please contact us in advance at shirohato@shop.rakuten.co.jp.
Within 7 days of the items' arrival, if you do not remove the product tag, you can return or exchange the item.

About customs

Depending on delivery country and ordered items, the items may be restricted to be imported by the law.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.