|JP Post EMS|
We accept credit cards with following logos:
(NOTE: The cardholder name must be the same as the account name and shipping name. DO NOT use another person's credit card for your payment. Whether you have permission from the cardholder or not, using another person's credit card will be considered as a fraud and your order will be cancelled.)
We accept payments through PayPal. After receiving your order, we will send you a payment link.
(NOTE: We must ship to the adress registered on PayPal according to PayPal's seller protection policy. If the shipping address on PayPal is different from the one on Rakuten, your item will be shipped to the one on PayPal.)
|Return Policy||We do not accept any cancellation, return or refund after shipping except when the package is undeliverable and returned to us after the expiration of the hold period of the carrier or customs. (In such case, your order will be cancelled and the item price excluding the shipping fee will be refunded after the package has been returned to us.)|
|Duties and Taxes||Import duties and taxes may be applied by the customs of your country. These costs are not included in the shipping fee. Please pay them directly to the carrier or the customs office. For details, please contact the customs office of your country.|
|Loss and Damage||We are not responsible for any loss, theft or damage during delivery. However, Japan Post EMS has its own insurance program for such cases. Although you need to make a claim by yourself to the EMS operator in your country, we are willing to offer you the required documents such as a duplicate of the shipping label as far as possible.|
|Sales Tax||All item prices shown on our shop include Japan's sales tax (8%). Although this tax is not applicable to international orders from outside of Japan, we do not deduct the amount of the tax from the item price, but intead, we charge the same amount as a handling fee for international shipping.|
|Undeliverable Locations||For some countries, EMS is not available or limited to certain areas. Even among available countries and areas, we currently do not ship to African counries, Indonesia, Malaysia, Phillipines and Vietnam. We also do not ship to hotels or any other temporary address.|
This product cannot be shipped to United States from the store.
Please contact the store for further information.