Company Name: FRUTO Co., Ltd.
Address: 4-1-4 Narihira, Sumida-ku, Tokyo 130-0002 Japan
Head of Shop Operating: Minoru Takahata (Nail department)
Head of Internet Security: Minoru Takahata
Email address: email@example.com
You can order via Internet for 24 hours and also directly contact to the above shop during the following shop hours:-
Monday to Friday: 10:00 – 17:00
Credit Cards: The following credit cards are acceptable.
VISA / MASTER / JCB / AMEX
1) Your credit-card transactions at RAKUTEN ICHIBA are protected by SSL security system, therefore, your credit card numbers are surely coded.
2) Please note that we do not issue any credit card receipt due to our credit-card transactions system. Please check your payments with the receipts issued by your credit card companies.
* You may be needed to change to other payment methods depending on the status of your credit cards.
* You may be asked the identification by telephone or other means.
* You are not allowed to use the credit cards of different names.
◆Bill of receipts
We cannot issue any receipt from our company for the credit-card payments. You only have the receipts issued from your credit card companies. If you have any question, please contact to the RAKUTEN ICHIBA Help Page:- https://ichiba.faq.rakuten.co.jp/app/ask1/session/
◆EMS (Express Mail Service)
EMS charges are decided by the weight/size of packages – normally, it costs about JPY1,000 – 3,000 per a parcel.
Time of delivery by EMS:
It takes 4 – 7 days for Asian countries and 5 – 10 days for Europe and the USA, depending on the each country’s circumstances of customs clearance and other regulations. We recommend EMS shipment for its reliability and reasonable shipping charges.
EMS charges are paid by your credit cards together with your payments of the goods purchased.
Consumption tax will not be charged to the shipments exported from Japan.
We take all possible measures to assure the quality of our products. If you find any defective piece included and/or different items from your order, please let us know within 7 days after receipt of the shipment so that we will ship the replacements at our expenses.
We cannot accept returns of the following types of items:-
* The items you just do not like.
* The items you have noticed us after 8 days from the date of receipt of the shipment.
* The items you have once used.
* The items you have damaged or lost the individual packs and/or instruction manuals.
* The items you have modified.
* The sale items.
Please note that we cannot accept any refund or returned goods after 8 days from the date of receipt of the shipment.
If you have any damage/accident during the transportation, please let us know immediately, so that we can send the replacements at free of charge as long as they are in stock. Please note that you may have contacts from our shipping companies directly for such damage/accident.
If you require the refunds for your returned goods, we will remit the refunds to your bank account within 7 working days from the date of receipt of your returned goods.
◆Prohibited and Restricted Goods
・Items by Country
Policies regarding prohibited and restricted goods differ in each country of destination.
Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact your local postal service handling EMS for information on other countries.
◆Customs Clearances and Duties
IMPORTANT:Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
marked as "Merchandise" and it is strictly enforced by law. We CANNOT mark the items as "Gift" or other categories than merchandise.
Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
For details, please contact the customs office of your country.
Delivery & Shipping Fees
When you place an order in the Rakuten Global Market, an automatic reply e-mail will be sent to you in English from the Rakuten Ichiba server.
Please note that the shipping fee mentioned in this e-mail is applicable for the shipping address within Japan only, but NOT APPLICABLE for the shipping address outside of Japan.
If you are ordering from outside of Japan and/or shipping address is outside of Japan, we will advise you of our estimated shipping fee including the EMS charge (EMS = Express Mail Service of Japan Post).
Please send your e-mail in English to us within five (5) days after receipt of the said e-mail from us, if you will agree to accept the estimated shipping fee. We will ship the order to the requested shipping address by EMS upon receipt of your acceptance e-mail message. Unless otherwise receiving your acceptance e-mail in English within the five (5) days, we will automatically cancel your order.
We will e-mail a shipping advice to you after the shipment. Please note the shipment will be made only after your payment is confirmed.
All free shipping offers are applicable only to the domestic orders with domestic shipping address, unless otherwise specially stated.
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
4-1-4 Narihira, Sumida-ku, Tokyo, Japan
FRUTO Co., Ltd.
The export is subject to the export permission from the Japanese government.