Please check invariably the page of below for Overseas delivery of our shop.
Please read thoroughly [Shop Information] before making a purchase.
We assume no responsibility for any troubles due to the fact that you did not verify the Shop Information.
● We don't supported by SAL etc, shipping methods other than EMS. All flights are shipment in EMS.
● If you would like us to overseas shipping, we support payment of "Credit Card and Paypal" only.
● Every Saturday and Sunday is regular holiday in our shop, so if will be your inquiry or order after noon on Friday, our's reply and acceptance of your order will be Monday later.
● About the shipping fee, it is calculated after items are packed, so we can't tell you the shipping fee before you are order. Thank you very much for your understanding.
EMS(Express Mail Service)
Rakuten International Shipping Services (Please write down your address in English)
* Some languages like Chinese or Russian often get garbled in our system.
Please choose the "EMS" if would like to overseas delivery.
Shipping fee will be advised from our shop after your order confirmation.
Shipping fee is set with respect to each weight, the following list of charges will be applied. Please refer to the field of EMS.
Products that are described as "free shipping" is a notation in Japanese domestic shipping for all. In the case of overseas delivery is wholly paid by the customer.
* It is not available for delivery to Japan.
* It supports current the "Credit card and PayPal only" if you would like overseas delivery in our shop. Sorry, we will be cancel the order when there is order other than Credit card and PayPal.
* You CANNOT change the information on the card that was finalized once. （It can not modify the card information in our shop.） If you wish to change the card information, please re-order with correct card information.
* Due to the increasing number of fraudulent transactions with unauthorized use of credit card, we may request to change the payment method to PayPal, especially for new customer and the customer who bought a high price products. Please remind it.
* Customers must pay all additional charges for customs clearance. (Customs duty and other taxes may be levied when the luggage reaches your country. )
For details, please contact the customs office of your country.
the shipping fee before you are order it.
* Sorry, but is not supported by SAL etc. shipping methods other than EMS.
* Please check this page about item stock and shipping.
* Our shop do not offering bulk discount, all products are selling for only market price.
（If you order a lot from our shop, we can't lower the price.）
【The flow of from order to shipment】
1)After order, an automatically reply in Japanese or English will be sent to you.
Please note that the shipping fees not mentioned in this email.
2)After stock confirmation of your order product, we will send you an email with the shipping fee and total price.
If you have have you choose a credit card payment, make the authorization decision processing (credit limit) whether you can use normally at this time. We will contact you by e-mail if the card is a payment error. * mail title:決済エラーのお知らせ-Settlement error-
If you have you select the PayPal payment, e-mail about the PayPal payment you will receive separately in addition to the reception desk email. Please click the link to the PayPal website on the e-mail, and complete the payment within 14 days.
Please check [The payment] to know the detail about PayPal.
3)Your order will be shipped out by the next business day when we send the "acceptance mail".
If you have you select the PayPal payment, we will ship to next business day the payment is complete.
Please confirm that we will send you an email with writing luggage number when the shipment is complete. And we will inform you the link for the track of EMS.
* We are sending an email "コスメボックス(cosmebox)」ご注文受付完了" before shipping.(Notice of postage etc.)
We are responding on the assumption that you have confirmed our email.
* If you want to know the shipping fee before shipping, please let me know by the email or put the comment on the order form. It can not respond to if not stated.
* If you have purchased really high commodity, it is likely to the postage verification by the judgment of our shop.
* Period layaway of goods is up to 2 weeks.
It will be canceled automatically if there is no contact for more than two weeks such as for shipping confirmation.
* About the postage confirmation of the order before accepting, please refrain as much as possible.
* The luggage was once the shipment, it CANNOT be stopped.
If you want a change or cancellation, please contact invariably prior to shipping.
We cannot accept to change or cancellation after completing shipment.
* Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee for handling overseas shipping.
The delivery time is estimated to be approximately 3 business days ~ 1 week after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
* The arrival date and time CANNOT be designated.
If perchance item was damaged：
-Please you still have your broken items and all packing materials(air packing, box) we used, it is possible to claim the fee of broken item to EMS.
* If you have not remained a box, etc., cannot be compensation.
★About products that can not shipping
Our store is to shipping by EMS (airmail), so products of the following types cannot be shipped.
Any relevant product here we will cancel, if our customers ordered.
【The main undeliverable Product Type】
○Corresponds to the contraband of countries
○The thing with the volatile, strong commodity flammable
○Products with high ethanol content and alcohol
Hair spray（Other spray cans overall product）, deodorant, perfume, nail polish,
nail glue,eyelash adhesive, Double eyelid cosmetics(eye putti),battery, bleach, etc.
If you have purchased "the products concerned", we will cancel the product.
* You will be notified that when we send an acceptance e-mail.
|Company Name||COSMEBOX Co.\,Ltd|
|Shop Address||1-10 Omichi Machi 5-chome Oita City Oita 870-0822|
|Shop Phone Number||097-543-1871|
|Shop Fax Number||097-546-6366|
Hours: 9:00～17:00 on weekdays
Contact us by e-mail,
* Please do not reply to mail of delivered automatically.