● We don't supported by SAL etc, shipping methods other than EMS. All flights are shipment in EMS.
● If you would like us to overseas shipping, we support payment of "Credit Card and Paypal" only.
● Every Saturday and Sunday is regular holiday in our shop, so if will be your inquiry or order after noon on Friday, our's reply and acceptance of your order will be Monday later.
● Please do not reply to mail of delivered automatically. Because the automatic reply is not acceptance mail. If you have questions, please contact us at e-mail address that has been described at shop information.
● About the shipping fee, it is calculated after items are packed, so we can't tell you the shipping fee before you are order. Please be forewarned.
About COSMEBOX International Shipment
Usually, we will accept by the next business day when you are the order.
After stock confirmation of the ordered item , we will send you an email with the shipping fee and total price. Please check the total amount of order.
Your ordered items will be shipped out the following business day when your order confirm email is received. You will have to wait for 3-7 business days if by inrushing of orders, the stock of the product is missing temporarily. For large quantity orders, Every effort should be made to check in advance the delivery date in an emergency.
Please check the following details.
About of product stock situation
The product containing the stock number, the re-arrival of in a short period of time is the commodity very difficult. (Missing goods manufacturers, discontinuance of making, and handling end etc) Product with the regular to arrival not has indicate the inventory number. Also will continue to strive to shortage does not occur as much as possible, There is the case that quantity is temporarily insufficient, such as concentration of the order, and you wait until the arrival. Please understand it beforehand.
* The re-arrival time is required about a few days~ one week . Arrival due date will vary by manufacturer, please contact us If you want to get more detailed date is required.
* Insofar as you ordered an "order product", it have been described as "3-7 business days(usually)" "Usually ship in 2 weeks" etc, of page.
EMS(Express Mail Service)
Rakuten International Shipping Services (Please write down your address in English)
* Some languages like Chinese or Russian often get garbled in our system.
Please choose the "EMS" if would like to overseas delivery.
It supports current the "Credit card and PayPal only" if you would like overseas delivery in our shop. Sorry, we will be cancel the order when there is order other than Credit card and PayPal.
* You CANNOT change the information on the card that was finalized once. （It can not modify the card information in our shop.） If you wish to change the card information, please re-order with correct card information.
* Due to the increasing number of fraudulent transactions with unauthorized use of credit card, we may request to change the payment method to PayPal, especially for new customer and the customer who bought a high price products. Please remind it.
* Customers must pay all additional charges for customs clearance.
For details, please contact the customs office of your country.
Shipping fee will be advised from our shop after your order confirmation.
Shipping fee is set with respect to each weight, the following list of charges will be applied. Please refer to the field of EMS.
Products that are described as "free shipping" is a notation in Japanese domestic shipping for all. In the case of overseas delivery is wholly paid by the customer.
* It is not available for delivery to Japan.
* About the shipping fee, it is calculated after items are packed, so we can't tell you
the shipping fee before you are order it.
* Sorry, but it is not supported by SAL etc. shipping methods other than EMS.
* Please check this page about item stock and shipping.
* Our shop do not offering bulk discount, all products are selling for only market price.
（If you order a lot from our shop, we can't lower the price.）
【The flow of from order to shipment】
1)After order, an automatically reply in Japanese or English will be sent to you.
Please note that the shipping fees not mentioned in this email.
2)After stock confirmation of your order product, we will send you an email with the shipping fee and total price.
If you have have you choose a credit card payment, make the authorization decision processing (credit limit) whether you can use normally at this time. We will contact you by e-mail if the card is a payment error. * mail title:決済エラーのお知らせ-Settlement error-
If you have you select the PayPal payment, e-mail about the PayPal payment you will receive separately in addition to the reception desk email. Please click the link to the PayPal website on the e-mail, and complete the payment within 14 days.
Please check [The payment] to know the detail about PayPal.
3)Your order will be shipped out by the next business day when we send the "acceptance mail".
If you have you select the PayPal payment, we will ship to next business day the payment is complete.
Please confirm that we will send you an email with writing luggage number when the shipment is complete.
* We are sending an email "コスメボックス(cosmebox)」ご注文受付完了" before shipping.(Notice of postage etc.)
We are responding on the assumption that you have confirmed our email.
* If you want to know the shipping fee before shipping, please let me know by the email or put the comment on the order form. It can not respond to if not stated.
* If you have purchased really high commodity, it is likely to the postage verification by the judgment of our shop.
* About the postage confirmation of the order before accepting, please refrain as much as possible.
* The luggage was once the shipment, it CANNOT be stopped.
If you want a change or cancellation, please contact invariably prior to shipping.
We cannot accept to change or cancellation after completing shipment.
The delivery time is estimated to be approximately 3 business days ~ 1 week after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
* The arrival date and time CANNOT be designated.
★About products that can not shipping
Our store is to shipping by EMS (airmail), so products of the following types cannot be shipped.
Any relevant product here we will cancel, if our customers ordered.
【The main undeliverable Product Type】
○Corresponds to the contraband of countries
○The thing with the volatile, strong commodity flammable
○Products with high ethanol content and alcohol
Hair spray（Other spray cans overall product）, deodorant, perfume, nail polish,
nail glue,eyelash adhesive, Double eyelid cosmetics(eye putti),battery, bleach, etc.
If you have purchased "the products concerned", we will cancel the product.
* You will be notified that when we send an acceptance e-mail.
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
* We are not accepted telephone inquiry. Please contact us by e-mail.
We apologize that our shop's Customer Service is only available in Japanese and English only.
|Company Name||COSMEBOX Co.\,Ltd|
|Shop Address||1-10 Omichi Machi 5-chome 870-0822 Oita City Oita|
|Shop Phone Number||097-543-1871|
|Shop Fax Number||097-546-6366|
|Shop Mail Addressemail@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org|
■mark of are holidays