Welcome to COSMEBOX

 
会社概要を必ずご確認ください。
ATTENTION:
● We don't supported by SAL etc, shipping methods other than EMS. All flights are shipment in EMS.
● If you would like us to overseas shipping, we support payment of "Credit Card and Paypal" only.
● Every Saturday and Sunday is regular holiday in our shop, so if will be your inquiry or order after noon on Friday, our's reply and acceptance of your order will be Monday later.
● Please do not reply to mail of delivered automatically. Because the automatic reply is not acceptance mail. If you have questions, please contact us at e-mail address that has been described at shop information.
● About the shipping fee, it is calculated after items are packed, so we can't tell you the shipping fee before you are order. Please be forewarned.
About COSMEBOX International Shipment

Usually, we will accept by the next business day when you are the order.
After stock confirmation of the ordered item , we will send you an email with the shipping fee and total price. Please check the total amount of order.
Your ordered items will be shipped out the following business day when your order confirm email is received. You will have to wait for 3-7 business days if by inrushing of orders, the stock of the product is missing temporarily. For large quantity orders, Every effort should be made to check in advance the delivery date in an emergency.
Please check the following details.
About of product stock situation
The product containing the stock number, the re-arrival of in a short period of time is the commodity very difficult. (Missing goods manufacturers, discontinuance of making, and handling end etc) Product with the regular to arrival not has indicate the inventory number. Also will continue to strive to shortage does not occur as much as possible, There is the case that quantity is temporarily insufficient, such as concentration of the order, and you wait until the arrival. Please understand it beforehand.
* The re-arrival time is required about a few days~ one week . Arrival due date will vary by manufacturer, please contact us If you want to get more detailed date is required.

* Insofar as you ordered an "order product", it have been described as "3-7 business days(usually)" "Usually ship in 2 weeks" etc, of page.


EMS(Express Mail Service)

■Target
Rakuten International Shipping Services (Please write down your address in English)
* Some languages like Chinese or Russian often get garbled in our system.
Please choose the "EMS" if would like to overseas delivery.

■Payment Method
It supports current the "Credit card and PayPal only" if you would like overseas delivery in our shop. Sorry, we will be cancel the order when there is order other than Credit card and PayPal.
* You CANNOT change the information on the card that was finalized once. (It can not modify the card information in our shop.) If you wish to change the card information, please re-order with correct card information.
* Due to the increasing number of fraudulent transactions with unauthorized use of credit card, we may request to change the payment method to PayPal, especially for new customer and the customer who bought a high price products. Please remind it.

 
≪IMPORTANT≫ If you use Debit Card, it is handled in each case;
When we check whether your card can pay, and the order changes, etc. (credit limit and enter the shipping fee) It was done, and payment history is remained. It will be refunded in each case from your financial institution.
"Please refrain from use of debit card if customers think to inconvenience caused by being debited money, even temporarily."
(It is about the repayment of credit card, but timing is different depending on the card company you use. Please inquire directly to the card company you are using since we do not know the timing of the refund.)

* Customers must pay all additional charges for customs clearance.
For details, please contact the customs office of your country.
IMPORTANT: Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
We CANNOT mark the items as "Gift" or other categories than merchandise.

■NB
Shipping fee will be advised from our shop after your order confirmation.
Shipping fee is set with respect to each weight, the following list of charges will be applied. Please refer to the field of EMS.
Products that are described as "free shipping" is a notation in Japanese domestic shipping for all. In the case of overseas delivery is wholly paid by the customer.
* It is not available for delivery to Japan.

Shipping fee

* About the shipping fee, it is calculated after items are packed, so we can't tell you
the shipping fee before you are order it.
* Sorry, but it is not supported by SAL etc. shipping methods other than EMS.
* Please check this page about item stock and shipping.
http://www.rakuten.ne.jp/gold/cosmebox/zaiko-en.html
* Our shop do not offering bulk discount, all products are selling for only market price.
(If you order a lot from our shop, we can't lower the price.)



【The flow of from order to shipment】

1)After order, an automatically reply in Japanese or English will be sent to you.
Please note that the shipping fees not mentioned in this email.
* The "Automatic Reply" is not an "acceptance e-mail". Even if you replied to the automatic delivery of e-mail, we cannot confirm. Please contact e-mail address of our shop (cosmebox@shop.rakuten.co.jp)
if you have any such change or cancel.

2)After stock confirmation of your order product, we will send you an email with the shipping fee and total price.
If you have have you choose a credit card payment, make the authorization decision processing (credit limit) whether you can use normally at this time. We will contact you by e-mail if the card is a payment error. * mail title:決済エラーのお知らせ-Settlement error-
If you have you select the PayPal payment, e-mail about the PayPal payment you will receive separately in addition to the reception desk email. Please click the link to the PayPal website on the e-mail, and complete the payment within 14 days.
Please check [The payment] to know the detail about PayPal.
* If our store is crowded so it takes time to send acceptance mail.
Thank you to advance order it on understanding the above-mentioned notes.

3)Your order will be shipped out by the next business day when we send the "acceptance mail".
If you have you select the PayPal payment, we will ship to next business day the payment is complete.
Please confirm that we will send you an email with writing luggage number when the shipment is complete.

* We are sending an email "コスメボックス(cosmebox)」ご注文受付完了" before shipping.(Notice of postage etc.)
We are responding on the assumption that you have confirmed our email.
* If you want to know the shipping fee before shipping, please let me know by the email or put the comment on the order form. It can not respond to if not stated.
* If you have purchased really high commodity, it is likely to the postage verification by the judgment of our shop.
* About the postage confirmation of the order before accepting, please refrain as much as possible.
* The luggage was once the shipment, it CANNOT be stopped.
If you want a change or cancellation, please contact invariably prior to shipping.
We cannot accept to change or cancellation after completing shipment.

The delivery time is estimated to be approximately 3 business days ~ 1 week after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
* The arrival date and time CANNOT be designated.

★About products that can not shipping
Our store is to shipping by EMS (airmail), so products of the following types cannot be shipped.
Any relevant product here we will cancel, if our customers ordered.
【The main undeliverable Product Type】
○Corresponds to the contraband of countries
○Spray cans
○The thing with the volatile, strong commodity flammable
○Products with high ethanol content and alcohol
<Concrete example>
Hair spray(Other spray cans overall product), deodorant, perfume, nail polish,
nail glue,eyelash adhesive, Double eyelid cosmetics(eye putti),battery, bleach, etc.

If you have purchased "the products concerned", we will cancel the product.
* You will be notified that when we send an acceptance e-mail.


 
* Notes on delivery delay and stop underwriting
○For auditing strengthening of Russia and Italy customs, transport of luggage is delayed seems.
○Contact that there is a risk of delivery delay due to the rapid increase of the import mailpieces are also describes China some areas.Area is as follows.
Anhui(安徽省)Fujian(福建省)Henan(河南省)
Jiangsu(江蘇省)Jiangxi(江西省)Shanghai City(上海市)
Zhejiang(浙江省)Shangdong(山東省)

○Country where the underwriting stop area
Ukraine:Sevastopol and the Crimea(Zip code areas 95000-99999)
Because due to the influence of the domestic situation, the delivery of mail is difficult,
It has stopped underwriting.

Please note when ordering.

 

Privacy Policy
----------------------------------------------------------------------------------------------
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.


* We are not accepted telephone inquiry. Please contact us by e-mail.
We apologize that our shop's Customer Service is only available in Japanese and English only.

Shop Overview

Company Name COSMEBOX Co.\,Ltd
Shop Name COSMEBOX
Shop Address 1-10 Omichi Machi 5-chome 870-0822 Oita City Oita
Shop Phone Number 097-543-1871
Shop Fax Number 097-546-6366
Shop Mail Address cosmebox_2@shop.rakuten.co.jp, cosmebox@shop.rakuten.co.jp, cosmebox_3@shop.rakuten.co.jp, cosmebox_4@shop.rakuten.co.jp

Payment Options:

Credit Card

We accept credit and debit cards. The following credit and debit cards can be used:
Visa, MasterCard, JCB, AMEX and Diners
 

PayPal

We accept to PayPal payment method.
If you have you select the PayPal payment, e-mail about the PayPal payment you will receive separately in addition to the reception desk email.
Please click the link to the PayPal website on the e-mail, and complete the payment within 14 days.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Shipping Options:

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Return Policy

Return/Cancellation Policy
Please check surely goods when luggage arrive. To confirmation at the time of arrival will be subject to compensation.
*Please contact me within one week from delivery  completion (if damaged or the wrong commodity).

●We CAN NOT accept any return/refund caused by customers' preference basically.
(We cannot accept any cancellations or returns of purchased items  after the shipment basically.  Please acknowledge it beforehand.)
Please feel free to contact us in advance for any questions about merchandise before making a purchase.
If you feel a strong motivation to cancel in relation to such as tariff and various reasons, please be "receipt refusal". We will cancel your luggage when returned goods to our shop.
*However it should be noted, customers must cover the charge caused by refund.
We will cancel your order if the payment has not been properly made until the due date.

 

COSMEBOX

(15873)
4.5 out of 5 stars
Business Calendar
August 2014
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31            
September 2014
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30        
mark of are holidays     

Hours: 9:00 to 17:00 on weekdays
Saturday and Sunday Closed:
And its designated date of company
Contact us by e-mail,
information@cosmebox.com