■ Information:

■ FOR ALL OUR INTERNATIONAL PARCELS SHIPPED TO USA: (MAR-11-2015)

■ Important Notice Regarding EMS fee

ThThank you very much for shopping with Terraformer.

We would like to inform you that Japan Post increase the cost of EMS from June 1st, 2016.
With this change, the current EMS fee applies to the orders which settlement date is before 29 May, 2016 23:59 JST,
and the new one will apply on or after 30 May, 2016 0:00 JST.
*Please note that we will charge the difference if the payment is not completed by the due date of 29 May, 2016 23:59 JST.
This is because it might take several time to process the data in its system configuration,
Thank you very much for your understanding and cooperation in this matter.

*** The new EMS fees will be applied to all orders which payment due date is on or after 30 May, 2016 0:00 JST. ***

■ Important Information

This is to inform all international customers of the following.
As of 1 Feb, 2016 a major change relating to the payment will come into effect.

Due to fraudulent credit card transactions, Rakuten Terraformer do not accept credit cards anymore.
Please send the payment by PayPal, Alipay or UnionPay after 1 Feb, 2016.
We will send the estimate of the order with PayPal link even if you choose "Credit card" as a payment method.
Your kind understanding in this matter is greatly appreciated.

■ Important reminder about the shipping method

Due to various circumstances, the shipping method will be limited to "Registered SAL" or "EMS" which has the insurance and tracking number.
Please note that we can no longer accept unregistered SAL because of the unstable postal situation of recent date.
This rule comes into effect as from 15 June,2013 to the following specific countries.

*Russian Federation
*China
*Syria

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