Customer service will be suspended temporarily during Japanese New Year Holiday (1/1-1/4). Sorry for the inconvenience.
In some instances, it is possible to cancel your order from your Purchase History. From the page, select the order you would like to cancel by clicking the “Display Detailed History” link. If a “Change Order” button is displayed, click to cancel.
If you are unable to cancel your order through our site, please contact the shop directly.
Note: After you reply to the shop confirmation email with a confirmation, you will be unable to cancel your order.
In general, returns are not accepted at the customer's convenience. For issues concerning damaged, defective, or counterfeit products, please contact us.