With our complimentary refund service for all members,
you can feel safe and secure if there is trouble with your order.

Customer Protection

Worry-free and Fee-free: Enjoy Shopping on Rakuten Global Market

For more details about our coverage or to submit a request for investigation,
check the links below

No Annual Fees and Three Major Areas of Coverage

  • Assistance for Undelivered &
    Defective Products
  • Up to a 300,000*
    JPY refund of
    the purchase price
  • Over 1,000 Brands
    Eligible for Counterfeit Protection

*Restrictions Apply

Rakuten Global Market is ready and willing to assist you.

Responds to four types of problems

  • The order was paid for but
    has not been delivered
  • The item delivered is different
    from the description on
    the product page.
    The item was defective.
  • The order was returned
    but there has been no
    response from the store.
  • The product is a name-brand item
    but it seems suspicious and
    could be counterfeit.

In these cases:

Contact Rakuten Global Market 90 days from the day after the date you placed your order.
After investigating and confirming that the issue is eligible for coverage, Rakuten Global Market will compensate* you for the amount of purchase up to 300,000 JPY (including shipping).

*the number of times you may request a refund each year is limited.

For more details about our coverage or to submit a request for investigation, check the links below

Shopping is Entertainment!

Shop Securely with our Customer Protection Guarantee

Start Shopping Now!

to-top