Shopping Guide

What is Rakuten Global Market?

How Does Rakuten International Shipping Services Work?

Simple explanation of the shopping process, starting from placing order and all the way till it is delivered to your doors. Check also how to place your order, here.

How Does It Work?
Payment method

Payment options vary from store to store. You can use credit cards, some of our stores accept PayPal as well.

Payment Method
Delivery and Shipping Rates

In this section you can find the summary of delivery timescales and costs, customs and import duties costs. Check our Rakuten International Small Packet Service for small size items.

Delivery and Shipping Rates

Returns Policy and Cancellations

Policies vary from store to store, some of them don’t accept cancellations and returns of your order. Please make sure you are familiar with their policies before placing your order.

Returns Policy and Cancellations
Prohibited and Restricted Goods

Here is the list of prohibited and restricted goods for major countries, Please ask customs at your destination countries for the other countries.

Prohibited and Restricted Goods
Frequently Asked Questions

We are always trying to provide you the best service. If you have any questions, please check with our customers center.

FAQ

Package Forwarding Service: Consolidate all your packages! Save even more in shipping starting at just 1,390JPY!

International Small Packet Service: Shipping charges are still a concern in international shopping. But when you use Rakuten International Small Packet (within 2kg), you can find your favorite products from this page. It very is easy to use. Please check it out!

We WELCOME Foreign Buyers: Shops with the "We WELCOME Foreign Buyers" logo have declared to providing courteous service for orders and inquiries received from outside of Japan.