Shop of the Year

What is Shop of the Year?

Rakuten's Shop of the Year award
features the three best shops
from 2016 out of over 40,000
shoplistings on Rakuten.
On this page, you will find the year's
best shops from Japan
that service overseas shoppers
and sell merchandise from Japan.

Selection Critera: Customer's Votes, Orders, Revenue Growth, Customer Service, 2015 Earnings

Overseas Sales Grand Prize

Sports & Outdoors KPI

What sort of shop is this?

KPI continues to take on various innovations such as Omni-channel retailing and robot shopping.

Merchant's Comments

Thank you for always shopping with us. We worked to improve customer service by strengthening our system and material flow so we could improve the service of our quality and reduce costs. In addition to this, we also worked to grow along with our clients, who are our partners, so we can create a new value. KPI will continue to fully support hardworking players around the world.

User Comments

The shoe is genuine and arrive in perfect condition. Great service. Super fast shipping. Thank you very much!

The badminton racket is good. But the most impressive is the seller can contact me to inquire my needing and give some minus change to my order. I appreciate this communication. Person who buys things in Rakuten international website is not native Japanese and needs some kind of help.

Overseas Sales Prize

Health & Wellness Tenderly

What sort of shop is this?

The online face of the lifestyle brand "Natural Healthy Standard", whose concept is "Health is better than wealth", available on Rakuten Global Market . We sell products such as green smoothies, chia seeds, and kombucha powder.

Merchant's Comments

Thank you for your continued support. In 2016 we made developing fine products and carrying out campaigns that will make our customers happy our first priority. We put effort into the "backyard" elements, or the back side of the business, like ordering and delivering. Although there's always room for improvement, we have received many orders and were commended for our polite responses to customers and speedy delivery. We feel proud that the reviews of our store have gone up throughout the year. We are very happy about winning this award.

User Comments

This shop, natural healthy standard, is very good, and I tried the green tea soy bean flavor these days, it tastes really good when add to the low fat milk or soy milk, I love it! hope I will lose more weight by using this wonderful powder, I am a customer from china, with the nice price, reeeeaalllyyy happy I found this way to shop here, I already made another order in the same store.

I ordered the matcha soymilk flavor. It mixes easily in water. When I mixed it in milk, it tasted soooo good! I drank it for breakfast everyday.

Overseas Sales Prize

What sort of shop is this?

We are the online face of "Sky Shop Ogasawara," a souvenir shop in Shin-Chitose Airport in Hokkaido. We sell We sell souvenirs and special products from various regions of Hokkaido to the people of Japan and to people around the world.

Merchant's Comments

We were able to win this award for 3 years in a row thanks to our wonderful customers and our staff who worked to respond politely to customers via e-mail and telephone in order to ensure orders were delivered quickly. We will continue to work to polish customer service so we can provide quality products and comfort and make our overseas customers happy.We thank you from the bottom of our hearts.

User Comments

The parcel was packed very well, great care was taken. Communication from the store was very quick and informative. I always buy from this store because they are so professional and they really do care how the items get to you. I will return in future!! I have been to the physical store in Chitose Airport. Thank you for selling Marusei butter once again, it's the one thing that we all miss from Hokkaido :)

The store has sent the package very quickly. And the packing is satisfied. I got the items shipped to Canada using the original package and everything is perfect.

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