For other questions about using Rakuten Global Market, kindly check here:
|Promotion Contents||Free International chilled delivery to Hong Kong for all products displayed on this promotion page.
* Even if you ordered an eligible products, in some cases your shopping cart may display a notice saying that you will be charged shipping fees. Kindly ignore this notice, you will not be charged any shipping fees.
Place your order between the following dates: 17 January 2013 10:00 - 31 January 2013 23:59 (Japan Standard Time)
Order will be shipped on 4 February 2013
Order will be delivered Around 7 February 2013
|Eligible Products||Only products displayed on this promotion page|
|Eligible shipping destinations||Only addresses in Hong Kong.
* Orders to Tenso.com or other forwarding service addresses within Japan are not eligible for free shipping.
* Delivery is not available to several addresses in Hong Kong.
|About choosing desired delivery date and time||On the item page, you can choose your desired delivery time.
* You cannot choose the delivery date. (Delivery will be made around 7 February 2013)
* In case no one can receive the package at your shipping address, we will leave an attempted delivery notice in your mail box. Follow the instructions on that notice to request redelivery
* Last day for redelivery is 10 February 2013, 18:00 - 22:00. Due to the perishable nature of the products, they will be discarded if not delivered after this date. Kindly note that refunds are not available in that case.
* Orders are subject to customs check. In the case your order is confiscated as a sample, you will receive a complete refund from the store.
|Other notices||Payment by bank transfer and cash on delivery is not available.
Due to the perishable nature of the products, we cannot accept order changes, returns or cancellations.
Kindly note that non-eligible products cannot be sent together with eligible products.
Rakuten reserves the right to disqualify all orders deemed fraudulent from this free shipping promotion.
For other questions please check Rakuten Global Market here.