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Rakuten Travel

Payment Options

Most of our participating stores accept major credit cards such as Visa, MasterCard, JCB, AMEX, and Diners.

Many stores also accept other payment methods, such as Paypal and bank transfer. Please contact the stores directly for additional payment methods.

You can find detailed payment information by clicking on the "Store Information" links on the store's top pages.

Prices are converted to local currencies for reference only. All payments are charged in Japanese Yen. Please check with your credit card companies for applicable exchange rates and fees.

Shipping Methods

Each store has its own policies about international delivery, but most offer International Express Mail Service (EMS). Other may also offer international small packet delivery service or sea mail delivery service. If you have particular preferences for shipping and delivery, please contact the store for more information.

EMS (International Express Mail Service)

Most of our merchants use EMS service, which delivers quickly and affordably to more than 120 countries and regions.

  • Depending on the products, there may be restrictions for some countries and regions.
  • Additional fees may apply for certain countries and regions.

See the updated shipping rate here.

Shipping Time

In most cases, orders often arrive within 3 to 10 business days after they are shipped. Other factors, such as national holidays, weekends, customs clearance, delayed payments and shipping fee confirmation, might extend shipping times.

Please contact stores for tracking numbers in the event that they are not provided automatically.

You can also check the estimated delivery time using EMS.

Package Forwarding Service

It is a service forwarding pages to overseas addresses from Japan. It allows purchasers to consolidate multiple orders into one package.

Rakuten Official Social Network Platforms

We will be giving special offers and shopping information on these social network platforms. Stay connected with us and Don’t miss any special offers!