Rakuten Life Insurance's New Video Chat App

Rakuten Life Insurance is concentrating its efforts on "video chat," which enables customers to ask insurance advisors questions about insurance at their convenience.
Although currently most life insurance applications are made face-to-face, according to research around 60 percent of policyholders have considered applying online. The "Internet Insurance Desk," using video chat, was created as a solution to ensure that customers are comfortable with applying online. In this video report, hear from an insurance advisor on the ground, and find out what makes this industry-first video chat advisory app unique.